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Fraud Operations Jobs in Phoenix, AZ (NOW HIRING)

US Bank

Case Processor - Check Fraud

Tempe, AZ · On-site

$20 - $26.39/hr

This role supports check fraud investigations within operations by managing incoming claims from intake through resolution. Responsibilities include onboarding fraud claims into the system of record ...

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Fraud Operations information

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How much do fraud operations jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for fraud operations in Phoenix, AZ is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $24.09 per hour, depending on experience, location, and employer.

What is fraud operations?

Fraud Operations refers to the processes and teams within an organization that are responsible for detecting, investigating, and preventing fraudulent activities. This typically involves monitoring transactions, analyzing patterns for suspicious behavior, and coordinating with other departments to minimize financial losses. Professionals in Fraud Operations use specialized tools and techniques to identify and stop fraud in real time, while also ensuring compliance with relevant laws and regulations. Their work is critical in protecting both the organization's assets and its customers.

What are the key skills and qualifications needed to thrive in fraud operations, and why are they important?

To thrive in Fraud Operations, you need strong analytical skills, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with fraud detection software, case management systems, and possibly certifications like Certified Fraud Examiner (CFE) are typically expected. Excellent communication, problem-solving abilities, and discretion help professionals excel in investigating and preventing fraudulent activities. These skills are crucial for accurately identifying fraud, minimizing financial loss, and maintaining organizational integrity.

What are some common challenges faced by professionals in fraud operations, and how can I prepare for them?

Fraud Operations professionals often encounter challenges such as staying ahead of rapidly evolving fraud tactics, managing high volumes of alerts, and balancing fraud prevention with a positive customer experience. Adapting to new technologies and regulatory requirements is also crucial. To prepare, it's helpful to develop strong analytical skills, stay updated on industry trends, and be comfortable working in a fast-paced, collaborative environment where clear communication with investigators, technology teams, and customer service is essential.

What is the difference between Fraud Operations vs Fraud Analyst?

AspectFraud OperationsFraud Analyst
CredentialsTypically requires experience in fraud detection, certifications like CFE or ACFE beneficialOften requires similar certifications, with a focus on data analysis and investigation skills
Work EnvironmentOperational teams handling process management, case escalation, and fraud prevention strategiesAnalytical teams focusing on investigating fraud cases, analyzing data, and identifying patterns
Employer & Industry UsageUsed across banking, e-commerce, and financial services for managing fraud prevention workflowsCommonly found in similar industries, focusing on case analysis and detection

Fraud Operations and Fraud Analyst roles both involve combating fraud but differ in focus. Fraud Operations manages the overall process, case escalation, and prevention strategies, while Fraud Analysts focus on investigating specific cases and analyzing data to identify fraud patterns. Both roles require relevant certifications and are vital in the fight against fraud within financial and e-commerce sectors.

What are the most commonly searched types of Fraud Operations jobs in Phoenix, AZ?

The most popular types of Fraud Operations jobs in Phoenix, AZ are:

What are popular job titles related to Fraud Operations jobs in Phoenix, AZ?

For Fraud Operations jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Fraud Operations jobs in Phoenix, AZ look for?

The top searched job categories for Fraud Operations jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Fraud Operations jobs?

Cities near Phoenix, AZ with the most Fraud Operations job openings:

Fraud Operations jobs near you
Infographic showing various Fraud Operations job openings in Phoenix, AZ as of August 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 54% In-person, 27% Hybrid, and 19% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.

Operations Support Consultant

Cambridge Investment Research, Inc.

Phoenix, AZ • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Job SummaryKey Deliverables and Responsibilities

The Operations Support Consultant serves as a subject matter expert for complex operations matters, providing guidance and solutions that support financial professionals, clients, and internal business partners. This role is responsible for researching and resolving nuanced accounts, money movement, and client service issues while balancing risk management, operational controls, and an exceptional service experience.

The ideal candidate possesses deep investment operations knowledge, strong analytical skills, and the ability to navigate complex scenarios involving account registrations, trading activity, money movement, fraud investigations, and operational error resolution.

  • Research, analyze, and resolve complex operational issues involving brokerage accounts, advisory accounts, retirement plans, trusts, corporations, LLCs, partnerships, and other entity account types.

  • Interpret legal and account documentation to determine authorized parties, account restrictions, and permissible account activity.

  • Evaluate money movement requests and transactions while balancing risk mitigation, fraud prevention, regulatory requirements, and client service expectations.

  • Serve as a resource for operational inquiries involving securities, trading activity, account maintenance, and transaction processing.

  • Conduct independent research to address complex issues involving securities-based lending, margin activity, trading violations, cost basis, security lots, and tax-related transaction impacts.

  • Partner with direct sponsor companies to correct account and processing errors such as share class discrepancies, annuity rider issues, and account servicing concerns.

  • Identify process gaps across teams and workflows, collaborating with business partners to improve operational efficiency and client outcomes.

  • Assist with client fraud investigations, recovery efforts, and escalated service situations while maintaining appropriate controls and documentation.


What We Are Looking For

  • 5+ years of experience in financial services operations, brokerage operations, investment operations, trading support, or a related field.

  • Working knowledge of Schwab, Fidelity, Vanguard, or other third-party asset managers and custodians.

  • Experience working with major clearing firms such as National Financial Services (NFS), Pershing, or similar organizations.

  • Experience supporting entity accounts, including trusts, corporations, LLCs, partnerships, and other complex registrations.

  • Strong understanding of money movement processes, operational risk management, and transaction review procedures.

Location: Phoenix, AZ, or Fairfield, IA - Hybrid in-office 3 days/week

Compensation: $24.00- $29.00


Why Cambridge?

Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.

  • Premium benefit package including medical, vision, dental, life and long-term disability insurance
  • Vacation/sick time
  • 401K retirement plan with company matching program
  • Eleven paid holidays

You can find more details about our comprehensive benefits packagehere.


Cambridge Overview:

Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.

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