Fraud Operations Manager Jobs in Utah (NOW HIRING)

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

Zions Bancorporation is currently accepting applications for a Digital Banking Fraud Analyst. This position is in-office in Midvale, UT. The schedule will be Monday-Friday 9:00 am-6:00 pm MDT.

The ideal candidate for this position will have the skills and experience necessary to:

• Monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.

• Identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses.

• Conduct research and analysis, prepare management report, and make recommendations to senior officers.

• Work through high volumes of potential alerts to confirm limited actual fraud events.

• Research digital banking access logs to identify unauthorized access and/or transactions.

• Assist digital banking customers with malware infected computers or other access devices.

• Handle inbound and outbound fraud and malware related calls with customers and other financial institutions.

• Perform other duties as assigned.

The position also supports the implementation and daily operations of Zelle. Ensures smooth workflows, monitors transactions, and maintains compliance with network rules and regulations.

Key Responsibilities:

• Monitor Zelle transactions, review tokens, fraud, and disputes.

• Track fraud trends, disputes, complaints.

• Maintain documentation for procedures, fraud response, and dispute resolution.

• Support fraud investigations and audit requests.

• Provide research and analysis for Zelle-related projects.

Qualifications:

• Requires a bachelor's degree in a related field and 2 years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection, and mitigation area.

  • A combination of education and experience may meet requirements.

• Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.

• Working knowledge of fraud and digital banking systems and detection tools.

• Zelle-related experience.

• Demonstrates strong communication skills both written and verbal.

• Possess skills needed to conduct client phone interviews to identify fraud/scams.

• Knowledge and experience with root cause analysis.

• Solid analytical, interpretive, and problem-solving skills.

• Participate in process improvement idea generation.

• Ability to use various software applications.

• Works to meet tight deadlines to mitigate loss.

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE!

• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

• Mental health benefits including coaching and therapy sessions

• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

• Employee Ambassador preferred banking products

 Pay range (depending on experience): $23.00-$28.00