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Fraud Claims Operations Representative Jobs in Riverside, CA

MRISpokane

Payments Fraud Analyst

Riverside, CA · On-site

Manage Regulation E claims and dispute investigations * Create and maintain fraud rules, filters, and monitoring controls within fraud systems * Track fraud losses, trends, and operational metrics ...

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Fraud Claims Operations Representative information

See Riverside, CA salary details

$12

$20

$30

How much do fraud claims operations representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for fraud claims operations representative in Riverside, CA is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fraud Claims Operations Representative, and why are they important?

To thrive as a Fraud Claims Operations Representative, you need strong analytical skills, attention to detail, and experience in financial services or fraud investigation, often supported by a relevant associate's or bachelor's degree. Familiarity with fraud detection software, case management systems, and banking platforms is typically required. Excellent communication, problem-solving, and customer service skills help you resolve claims efficiently and reassure affected clients. These skills are essential for accurately identifying fraudulent activity, mitigating losses, and maintaining customer trust in financial institutions.

How does a Fraud Claims Operations Representative typically collaborate with other departments during an investigation?

Fraud Claims Operations Representatives regularly work with teams such as Customer Service, Risk Management, and IT Security to thoroughly investigate and resolve fraud cases. Collaboration often involves sharing detailed case information, coordinating on account holds or restrictions, and ensuring that customers are kept informed throughout the process. Effective communication and teamwork are essential, as representatives must often escalate complex cases or seek specialized expertise from other departments to reach a resolution promptly.

What does a Fraud Claims Operations Representative do?

A Fraud Claims Operations Representative is responsible for investigating and resolving claims related to fraudulent activities on customer accounts. They review transaction details, communicate with customers to gather information, and determine the validity of reported fraud. Their work helps protect both the financial institution and its customers from financial losses due to unauthorized or suspicious activity. They also ensure compliance with company policies and legal regulations during the claims process.
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Fraud Claims Operations Representative jobs near you

Payments Fraud Analyst

MRISpokane

Riverside, CA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Payments Fraud Analyst

We're partnering with a growing financial institution seeking an experienced Payments Fraud Analyst to join their Central Operations team. This is a highly visible role focused on protecting the bank and its clients from fraud across multiple payment channels including wires, ACH, debit cards, checks, and digital payments.

This is not an entry-level fraud role. The team is looking for someone who understands payment fraud operations deeply, can identify fraud trends and suspicious activity quickly, and has experience making real-time decisions to mitigate risk and prevent losses.

What You'll Be Doing

  • Monitor and investigate suspicious activity involving:

    • Wire transfers

    • ACH transactions

    • Debit card fraud

    • Check fraud

    • Zelle and other digital payment platforms

  • Review and resolve fraud alerts, suspicious transactions, and exception items

  • Make timely decisions to release, restrict, return, or escalate transactions based on fraud risk

  • Identify fraud patterns, anomalies, and emerging threats

  • Manage Regulation E claims and dispute investigations

  • Create and maintain fraud rules, filters, and monitoring controls within fraud systems

  • Track fraud losses, trends, and operational metrics

  • Assist with fraud reporting, audits, and operational improvements

  • Support debit card operational functions including travel exemptions and fraud-related restrictions

What They're Looking For

  • 5+ years of banking or credit union operations experience with strong fraud exposure

  • Hands-on experience with:

    • ACH fraud

    • Wire fraud

    • Debit card fraud

    • Check fraud

    • Reg E claims and disputes

  • Strong understanding of payment systems and fraud prevention processes

  • Experience investigating fraud cases and making independent fraud decisions

  • Ability to identify trends and recommend fraud mitigation strategies

  • Experience with fraud monitoring platforms such as NICE Actimize, EnFact, Fiserv Premier, or similar systems is highly preferred

Ideal Background

This role is a strong fit for someone currently working as a:

  • Fraud Analyst

  • Fraud Operations Specialist

  • Electronic Fraud Specialist

  • Deposit Operations/Fraud Specialist

  • Payments Risk Analyst

  • Senior Fraud Specialist

Why This Opportunity

  • Broad exposure across all payment channels

  • Ability to influence fraud controls and operational processes

  • Stable and growing institution

  • High-impact role with visibility across operations and risk management

  • Opportunity to work in a collaborative, team-oriented environment