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Fraud Call Center Jobs in Texas (NOW HIRING)

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Fraud Call Center information

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How much do fraud call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for fraud call center in Texas is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.93 per hour, depending on experience, location, and employer.

What is a fraud call center?

A Fraud Call Center is a specialized customer service center that handles calls related to suspected or confirmed fraudulent activities, often for banks, credit card companies, or other financial institutions. Staff in these centers assist customers in reporting suspicious transactions, verify account activities, and provide guidance on preventing future fraud. They may also work with internal fraud investigation teams to resolve cases and ensure customer accounts remain secure. Their main goal is to protect both the organization and its customers from financial losses due to fraud.

What are the key skills and qualifications needed to thrive as a fraud call center representative?

To excel as a Fraud Call Center Representative, you need a solid understanding of fraud detection, customer service principles, and typically a high school diploma or equivalent. Familiarity with call center software, case management systems, and sometimes industry certifications like CFE (Certified Fraud Examiner) can be beneficial. Strong attention to detail, active listening, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure accurate identification and resolution of fraudulent activities while maintaining trust and satisfaction for customers.

What are some common challenges faced by employees in a fraud call center, and how can they be managed?

Employees in a Fraud Call Center often handle high-stress situations, such as speaking with distressed customers or investigating suspicious activity under tight timelines. Balancing empathy with efficiency, staying up-to-date on evolving fraud schemes, and ensuring compliance with security protocols are typical challenges. Many centers provide ongoing training, supportive team structures, and access to resources like knowledge bases to help staff succeed. Building resilience and strong communication skills can also make managing these challenges easier and contribute to career advancement within fraud prevention roles.

What is the difference between Fraud Call Center vs Customer Service Call Center?

AspectFraud Call CenterCustomer Service Call Center
Required CredentialsBasic customer service skills, sometimes fraud prevention certificationsCustomer service skills, sometimes basic certifications
Work EnvironmentCall center setting, handling fraud-related inquiriesCall center setting, assisting general customer needs
Employer & Industry UsageFinancial institutions, telecom companies, insurance firmsRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding roles related to fraud preventionUnderstanding general customer support roles

The Fraud Call Center focuses on identifying and preventing fraudulent activities, requiring specialized knowledge in fraud detection. In contrast, Customer Service Call Centers handle general customer inquiries and support. While both roles involve call center environments and customer interaction, their core functions and required skills differ significantly.

What are popular job titles related to Fraud Call Center jobs in Texas?

For Fraud Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Fraud Call Center jobs in Texas look for?

The top searched job categories for Fraud Call Center jobs in Texas are:

What cities in Texas are hiring for Fraud Call Center jobs?

Cities in Texas with the most Fraud Call Center job openings:

Fraud Call Center jobs near you
Infographic showing various Fraud Call Center job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,982 per year, or $16.8 per hour.

Financial Solutions Representative I (Call Center)

Chartway Federal Credit Union

Houston, TX • Remote

$13.50 - $17/hr

Full-time

Re-posted 4 days ago

Job description

Job Description: 
A Financial Solutions Representative I report to the Member Solutions Center or Service Manager and is responsible for providing exceptional service experiences in a fast paced call center environment.  Day to day interactions include assisting and educating members on successfully managing their credit union relationship.  Representatives are accountable for accurately assisting callers with credit union eligibility, account transactions, online banking support and account maintenance requests.  All experiences delivered should contribute positively to the channels assigned performance objectives.    
Responsible and Accountable for: 
Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, credit cards, certificates of deposit, business accounts and loan products (auto, equity, line of credits and personal loans) 
Option to work from home based on skillset and time in position 
Exercise problem solving skills and promote the benefits of membership 
Update member and account information as needed 
Maintain Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment 
Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience.  
Handle complex conversations and situations professionally to create an outstanding member experience on every call. 
Consistently and effectively cross-selling credit union products and services to achieve assigned referral goals.  
Ability to respond to member inquiries regarding current products and services, as well as current promotions. 
Utilize "available" time efficiently, consistently maintaining low "work" and "unavailable" percentages while meeting interaction performance 
Comply with all member verification processes to mitigate risk and protect the member and the credit union for fraud or loss.  
Comply with all record keeping requirements of the Bank Secrecy Act for wire funds transfers of 3,000 or more. 

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