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Franchise Operations Manager information

See Macon, GA salary details

$29.7K

$60.9K

$113.7K

How much do franchise operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for franchise operations manager in Macon, GA is $60,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $74,300.00 per year, depending on experience, location, and employer.

What is a franchise operations manager?

Franchise Operations Managers are professionals responsible for overseeing the daily operations and performance of franchise locations within a company. They ensure that franchisees follow company standards, policies, and procedures, and provide support in areas such as marketing, training, and compliance. Their role often includes conducting site visits, offering operational guidance, and helping franchise owners improve profitability and customer satisfaction. They act as a vital link between the franchisor and individual franchisees, ensuring consistent brand quality and smooth business operations.

What are the key skills and qualifications needed to thrive as a franchise operations manager?

To excel as a Franchise Operations Manager, you need expertise in business management, franchise operations, and experience in the food, retail, or service industry, often supported by a relevant bachelor's degree. Familiarity with point-of-sale (POS) systems, franchise management software, and compliance regulations is essential, along with certifications like CFE (Certified Franchise Executive) being advantageous. Strong leadership, problem-solving, and communication skills help manage franchisees and drive operational excellence. These competencies are vital for maintaining brand standards, ensuring profitable franchise performance, and fostering effective collaboration across diverse teams.

What are the main challenges faced by a franchise operations manager when supporting multiple franchise locations?

One of the primary challenges for a Franchise Operations Manager is maintaining consistent brand standards and operational procedures across diverse franchise locations. This role often requires balancing the needs and personalities of different franchisees while ensuring compliance with company guidelines. Effective communication, regular site visits, and tailored support are essential to address operational issues and help franchisees succeed. Additionally, managing performance metrics and providing ongoing training can be demanding but are crucial for network-wide success.

What is the difference between Franchise Operations Manager vs Franchise Business Consultant?

AspectFranchise Operations ManagerFranchise Business Consultant
Primary RoleOversees daily franchise operations, ensures compliance, and manages franchise performanceProvides strategic advice, training, and support to franchisees to improve business performance
Work EnvironmentIn-house at franchise headquarters or regional officesOften travels to franchise locations or works remotely with franchisees
Required CredentialsBusiness management experience, industry-specific knowledge, possibly certifications in operations or franchise managementBusiness or industry expertise, consulting experience, strong communication skills

While both roles support franchise success, the Franchise Operations Manager focuses on managing daily operations and compliance, whereas the Franchise Business Consultant provides strategic guidance and support to franchisees to enhance their business performance.

What are popular job titles related to Franchise Operations Manager jobs in Macon, GA?

For Franchise Operations Manager jobs in Macon, GA, the most frequently searched job titles are:

What job categories do people searching Franchise Operations Manager jobs in Macon, GA look for?

The top searched job categories for Franchise Operations Manager jobs in Macon, GA are:

What cities near Macon, GA are hiring for Franchise Operations Manager jobs?

Cities near Macon, GA with the most Franchise Operations Manager job openings:

Franchise Operations Manager jobs near you

The UPS Store Franchise Consultant - Macon, Columbus, Augusta, GA

United Parcel Service (UPS)

Macon, GA

Full-time

Posted 16 days ago

UPS rating

7.3

Company rating: 7.3 out of 10

Based on 2,355 frontline employees who took The Breakroom Quiz

23rd of 64 rated delivery companies

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The UPS Store, Inc. (TUPSS) Franchise Consultant (FC) supports franchisees within a designated territory throughout their franchise lifecycle. They optimize revenue by collaborating with franchisees to develop quarterly/annual business plans, including sales, marketing, financial goals, and action plans. FCs conduct quarterly store evaluations to ensure compliance with brand standards and operational procedures. They build relationships, provide training, coaching, and communication to franchisees to enhance customer experience and drive growth. FCs assist with franchise renewals, ownership transfers, relocations, new buildouts, remodels, store placements, merchandizing and business transitions. They plan convention style networking meetings to educate, set direction, foster engagement, and share best practices.

Territory Coverage: Primarily in Macon, Columbus, and Augusta, GA. This role involves HEAVY TRAVEL - Field position with 3/4 days on road & Mondays in office.

Key Responsibilities and Duties

  • Provides franchisees with professional guidance on marketing, sales growth, pricing strategy, financial reporting, and operations to achieve their growth objectives.

  • Conducts regular evaluations and analysis to assess center and franchisee performance, identifying areas for continuous improvement. Trains and coaches franchisees in using financial benchmarks, TUPSS resources, and tools to analyze and optimize business performance.

  • Acts as the main point of contact between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees, addressing concerns and questions and ensuring timely support and follow-up.

  • Identifies and addresses operational and financial issues impacting franchisee success. Ensures franchisee adherence to policies, procedures, and brand standards.

  • Maintains regular communication to monitor progress and ensure timely completion of training requirements and creates a compelling vision that drives adoption and gains buy-in.

  • Supports TUPSS franchisees and works with TUPSS Solution + Support Campus to manage timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals.

  • Plans and conducts regular convention style network meetings, coordinating with regional teams and vendors.

  • Utilizes and shares best practices for operational improvements, training, merchandising, local marketing, prospecting, and overall franchise management to increase revenue and profit.

  • Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities.

EDUCATION QUALIFICATION

Bachelor's degree in business, management, or a related field

EXPERIENCE QUALIFICATION

5+ years of experience in Restaurant or Retail Operations, Franchising, Business Consulting, or a related field

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

  • Encourages participation and open communication, achieves consensus, when necessary, keeps participants engaged and focused, identifies conflicts, and provides constructive feedback.

  • Understands franchise structures and relationships, franchise products and services, and their impact on corporate profitability. Comprehends royalty streams from Franchisee to Area Franchisee to Franchisor.

  • Demonstrates effective conflict resolution and problem-solving skills.

  • Maintains and applies a broad understanding of financial management principles.

  • Exhibits excellent verbal and written communication skills.

  • Effectively and confidently uses digital tools and technologies to efficiently analyze, manage and share data.

  • Willing and able to travel as required.

  • Operates independently with minimal supervision.

  • Displays dedication to ongoing learning and enhancing knowledge and expertise.

  • Demonstrates strong time management skills, establishes project goals and objectives, meets deadlines, and ensures quality expectations.

  • Capable of managing multiple projects simultaneously

  • Prefer applicants with Franchise business model knowledge, experience with business planning & strategy, and heavy financial analysis & ROI evaluation

Span of responsibility:

Franchised Locations: ~40

Additional Information for Internal Candidates:

This job is a grade 20D

The last day to apply is 11:59pm Aug 19, 2026

Compensation: HR Approved pay for this role will be approximately $75,900K + 10% MIP/bonus

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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