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FRAGRANCE & BEAUTYBOUTIQUE, BOUTIQUEDIRECTOR

AtCHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity,complementarity,and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring toCHANEL.

About therole:

Be a critical part of our expanding Fragrance & Beauty (F&B) community atCHANEL-- "the ultimate House of Luxury." Be the Host of your boutique as the Boutique Director in ourbrand-newF&B Boutiquelocatedin(INSERT LOCATION). Apply if you have a passion for leading and developing a team, an operational mindset, and the ability to build and foster meaningful relationships.

Whatimpactyoucancreate atCHANEL:

Team Development

• Ensure continuous growth and development of boutique staff with a focus on succession planning and career development.

• Create and drive development plans, oversee annual review process for all store employees

• Leverage fluency in product, service, and artistry skills to coach and support the boutique team, elevating their skills andexpertiseto deliver an exceptional client experience

• Facilitate regular team communication sessions to ensure seamless communication of promotional activity, performance to goal, corporate initiatives, and any other important topics

• Proactivelyidentify, address, and resolve employee issues in a professional manner andin accordance withCHANELstandards, policies, and procedures; partnering with HR as needed

• Own recruitment for all positions on the team, including freelancers: attract, recruit, and retain

• Ensure a consistent and effective on-boarding experience for new hires

Leadership

• Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment

• Play an activeroleon the sales floor to lead the team by example through internal and external interactions and ensure a welcoming environment exists in the boutique

• Assume overall leadership responsibility for the boutique and act as the ultimate decision maker

• Approach the business with an omni-channel mindset, driving sales to fashion boutiques andCHANEL.com where appropriate

• Develop relationships with internal Fashion Boutique personnel in the market and external vendors within your mall/center

Client Experience and Development

• Provide a unique and memorable in store and after sales experience to every client, every day, and at every point of sale by being the Host of your boutique

• Foster a culture of building relationships and personalizing client experiences

• Address and successfully resolve client situations according to company philosophy, policies, and standards

• Meet the annual voice of client standards as defined by corporate

• Attend seasonal seminars hosted by Education Executives and corporate meetings

Image

• Model brand image expectations in terms of image code and service behaviors as a brand ambassador to all audiences

• Support andmaintaina hygienic client experience bymaintainingstandards

• Maintain visual merchandising standards at all times

• Create a culture of service,expertise, cleanliness, organization, and attention to detail

Business Driver and Brand Ambassador

• Consistently achieve the overallsales objectivesusing all levers, including but not limited to products, services, and events to drive and maximize sales performance

• Strive towards boutique excellence by effective goal settingin the area ofsales, KPI's,clienteling, service behaviors, and CRM

• Utilize client data toretain, recruit, and grow client return rates

• Develop business initiatives that will continue to grow the client base, drivesalesand the company's presence in the marketplace, with particular emphasis on building events relevant to the local market

• Proactivelymaintainingup-to-date awareness of the current industry trends and news, local trends, and competitive activity

• Continuously network toidentifyand execute strategic growth opportunities through building relationships within the local community

Operations and Reporting

• Manage and driveappropriate stocklevels of merchandise, communicate to corporate if there are any issues

• Oversee, in partnership with the Assistant Manager all operational tasks

• Recap weekly store performance and events ensuringtimelysubmission

• Monitor store expenses (including personnel costs) andmaintainoperating budgets, while continually striving to reduce overall costs

• Support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication, and L/P audits

• Manage andoptimizethe staff scheduling to ensure adequate floor coverage for a superior customer service and effectively drive sales in collaboration with the Assistant Manager

• Coordinate schedule requests, paid time off, holiday, and over-time and leave processing with HR/Payroll as they occur

Youareenergizedby:

• The history and heritage of The House ofCHANEL

• People leadership and development

• Fostering a meaningful client experience centered around inclusion and connection

• Building collaborative partnerships and relationships

• Being comfortable in the middle of complexity and ambiguity

• Multi-tasking within projects in a dynamic, fast paced environment

• Creativity and innovation by testing, learning, and taking new risk

Whatyouwillbringtotheteam:

• Ability to thrive in a team environment and work collaboratively

• Understanding of, and passion for client experience

• Excellent communication skills

• Foreign language skills are preferred but notrequired

• Passion for the House ofCHANEL, its history, product offerings, and commitment to social and cultural initiatives

• Curiosity and desire to learn and grow professionally within the world ofCHANEL

Position Logistics:

• Minimum of 7years of leadershipexperience

• Bachelor's degree (preferred)

• Ability to handle multiple tasks and meet tight deadlines concurrently

• Ability to lift20lbs.and stand for extended periods of time

• A flexible schedule with the ability to work late nights, weekends, and some holidays

• Boutique Management:Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

*Chanel, Inc. reserves the right to edit, change, or makeexceptions on designations where circumstanceswheredeemedappropriate.

Compensation:

• Theanticipatedbase salary range for this position is $100,000 through $120,000. Base salary is onecomponentof the total compensation for this position. Other forms of variable pay will be offered for this position. Other components will include bonus potential, benefits, and/orperks

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support,MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401Kand other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

CHANELis a private company whose values are grounded in creatingthe conditionsfor people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• AtCHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect,empathy,and dignity for all.We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANELCommunity:

• CHANELCommunity empowers our employees to channel their passions,talentsand sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer throughCHANELCommunity.CHANELalso matches employee donations to select charitable organizations.

Sustainability:

• CHANELMission 1.5 is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes theCHANELCulture Fund, which supports a select group of leading art culture institutions across the globe, and theCHANELNext Prize for the next generation of creative talent.US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

FondationCHANEL:

• Since 2011,FondationCHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support,FondationCHANELis committed to improving the safety and autonomy of women and adolescent girls around the world,impactingover a million women and girls in its first 10 years.

• For more information, please navigate to theFondationCHANELwebsitehere.

*CHANELbenefits andperksare dependent on eligibility and subject to modification byCHANELat any time.