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Fqa Jobs (NOW HIRING)

SCHOTT AG

Vial Packer 1st Shift

Lebanon, PA · On-site

$14.75 - $17.25/hr

Routinely select unbiased Final Quality Assurance (FQA) samples * Perform customer specific packing procedures and pack product of acceptable quality based on customer accepted criteria * Routinely ...

Aerotek

Machine Operator

Lebanon, PA · On-site

$16.75 - $20/hr

Routinely select unbiased Finished Quality Assurance (FQA) and customer samples as directed by the shift lead, ensuring proper handling and documentation. * Perform customer-specific packing ...

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Fqa information

What is an FQA job?

An FQA (Functionality Quality Assurance) job involves testing video games, software, or applications to identify bugs, glitches, and functionality issues. FQA testers follow test cases, document defects, and ensure the product meets quality standards before release. They work closely with developers to troubleshoot problems and verify fixes. Strong attention to detail, communication skills, and a passion for gaming or software testing are essential in this role.

What are the key skills and qualifications needed to thrive in the Fqa position, and why are they important?

To excel as an FQA (Final Quality Assurance) professional, you need strong attention to detail, thorough knowledge of quality control processes, and typically a degree in engineering, computer science, or a related field. Familiarity with quality management systems (QMS), defect tracking tools, and testing software such as JIRA or TestRail is highly valued, as are certifications like Six Sigma or ISO standards. Excellent communication, problem-solving, and teamwork skills help individuals stand out in FQA roles. These skills ensure products meet strict quality standards, prevent issues before release, and support seamless collaboration between production and quality teams.

What are the typical career advancement opportunities for someone in an FQA role?

Professionals working in Final Quality Assurance (FQA) often have clear paths for career advancement in quality management, operations, and process improvement roles. With experience, you may advance to positions such as Senior Quality Engineer, Quality Assurance Manager, or Quality Lead, overseeing larger teams and more complex projects. Many organizations also support professional development through additional certifications or leadership training. Demonstrating a consistent track record of identifying and resolving defects, improving processes, and collaborating with cross-functional teams can accelerate promotion and open up broader career opportunities in the field.
More about Fqa jobs
What are the most commonly searched types of Fqa jobs? The most popular types of Fqa jobs are:
What job categories do people searching Fqa jobs look for? The top searched job categories for Fqa jobs are:
Fqa jobs near you
Infographic showing various Fqa job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Manager of Technical Support

Datawatch Systems, Inc

Bethesda, MD

$85K - $105K/yr

Full-time

Posted 3 hours ago

Job description

The Manager of Technical Support is responsible for leading the customer-facing Technical Support team, which assists customers with programming, troubleshooting access issues, and resolving technical challenges. This team operates around the clock, 24/7/365. While this role's working hours will primarily follow a set schedule, they must ensure continuous team performance, address urgent concerns, and implement strategies for effective shift coverage and service excellence. This role requires an individual with strong leadership skills, a customer-first approach, and a deep understanding of technical problem-solving. The Manager ensures that customer inquiries are handled efficiently and professionally while driving continuous improvement in service delivery.

Applicants must be willing to submit to a drug screening and criminal background check.  EOE/M/F/V/D-DCJS #11-2294 

  • Location:  Bethesda, MD. In-office position.
  • Travel:  This role does not require travel.
  • Salary Range:  $85,000-105,000/year

Team Leadership

  • Manage and mentor a 24/7/365 team of technical support specialists, ensuring high-quality customer interactions.

Customer Experience Management

  • Ensure prompt and professional handling of customer inquiries via phone and email.

Issue Resolution & Escalation

  • Develop and maintain an escalation process for unresolved issues, coordinating with the Field Quality Assurance (FQA) team when necessary.

Process Optimization

  • Identify and implement best practices to efficiency, improving response times and resolution rates.

Performance Monitoring/Data & Reporting

  • Establish and track KPIs related to customer response times, issue resolution rates, and customer satisfaction.
  • Establish and document quality control checklist for new installations to ensure proper setup across multiple software applications.

Training and Development

  • Conduct skills training to ensure all team members are up to date on technical knowledge and troubleshooting procedures.

Technology & Tools Utilization

  • Ensure the team effectively ultilizes service management and customer support platforms.

Education

  • Bachelor's degree preferred or equivalent technical support experience.

Experience

  • 2-3 years of management experience in access control environment.
  • Industry Knowledge:  Access control, security systems, SaaS, or preferred technology-driven environments a plus.
  • Proven ability to lead process improvement initiatives, particularly in a technical/customer service environment.
  • Experience with a multi-layer ticketing systems for processing client requests.
  • Experience with monitoring automation systems for alarm processing a plus.

Interpersonal Skills

  • Excellent written and verbal communication skills for effective collaboration across teams.
  • Ability to work indepently and proactively to address challenges.
  • Strong leadership and team management experience with a proven ability to collaborate across teams.
  • Ability to schedule and manage staffing in 24/7/365 environment.
  • Strong technical acumen. Deep understanding of access control systems and customer support platforms a plus.
  • Exceptional communication and stakeholder management skills.

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