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Foundation Ai Jobs (NOW HIRING)

Foundation AI

Customer Solutions Manager

New York, NY · On-site +1

Foundation AI is the only AI-native document intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes ...

WHOOP

Senior AI Researcher (Foundation AI)

Boston, MA · On-site

We are seeking a Senior AI Researcher to join our Foundation AI team to drive the research, development, and deployment of large-scale multimodal models that integrate various data types to enhance ...

Foundation AI

Customer Solutions Manager

New York, NY · Remote

Foundation AI is the only AI-native document intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes ...

Roblox

Software Engineer, Foundation AI

San Mateo, CA · On-site

$153K - $196K/yr

The Agent Infra team builds the infrastructure that runs autonomous AI agents at Roblox for millions of creators building experiences on our platform, and for thousands of Roblox engineers shipping ...

Cisco

Senior AI Researcher

San Francisco, CA

$216K/yr

Meet the Team At Foundation AI, we are leading frontier AI research across Cisco. Our mission is to advance the state of artificial intelligence through fundamental research and translate scientific ...

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How much do foundation ai jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for foundation ai in the United States is $41.87, according to ZipRecruiter salary data. Most workers in this role earn between $36.54 and $52.64 per hour, depending on experience, location, and employer.

What is a foundation AI?

Foundation AI jobs involve working with foundational artificial intelligence models that serve as the basis for a wide range of applications, such as natural language processing and computer vision. Professionals in these roles may focus on developing, training, fine-tuning, or deploying large-scale AI models like GPT or BERT. These jobs typically require expertise in machine learning, deep learning, and software engineering, and can be found in tech companies, research labs, and startups. The work aims to push the boundaries of what AI systems can do, enabling new technologies and smarter applications.

What are the key skills and qualifications needed to thrive as a foundation AI engineer?

To thrive as a Foundation AI Engineer, you need a strong background in computer science, machine learning, and deep learning, typically supported by a relevant degree or equivalent experience. Familiarity with frameworks like TensorFlow or PyTorch, cloud platforms (e.g., AWS, GCP), and experience with large language models are essential, along with certifications in AI or data science being advantageous. Strong problem-solving skills, adaptability, and effective communication set top performers apart in this role. These skills are crucial for developing robust AI systems, collaborating across teams, and driving innovation in complex, evolving environments.

What are some common challenges faced by professionals working with foundation AI models, and how can they be addressed?

Professionals working with Foundation AI models often encounter challenges such as managing large-scale datasets, ensuring model fairness and transparency, and keeping up with rapid advancements in AI research. Addressing these challenges typically involves collaborating closely with data engineers, domain experts, and ethics teams, as well as actively participating in ongoing training and knowledge sharing. Staying adaptable and continuously learning about new tools and best practices is key to success in this dynamic and evolving field.

What is the difference between Foundation Ai vs Data Scientist?

AspectFoundation AiData Scientist
Required CredentialsTypically requires a background in AI, machine learning, or related fields; certifications in AI tools are commonRequires a degree in data science, statistics, or related fields; certifications in data analysis or programming are beneficial
Work EnvironmentOften works in AI development teams, research labs, or tech companies focusing on AI solutionsWorks in data analysis, modeling, and insights generation across various industries
Employer & Industry UsageUsed by AI-focused companies, startups, and research institutionsEmployed across finance, healthcare, tech, and other sectors requiring data analysis

Foundation Ai professionals focus on developing and implementing AI models, while Data Scientists analyze data to generate insights. Both roles require strong technical skills, but Foundation Ai roles are more specialized in AI development, whereas Data Scientists have a broader focus on data analysis and interpretation.

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Foundation Ai jobs near you
Infographic showing various Foundation Ai job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 64% Physical, 4% Hybrid, and 32% Remote job distribution, with an average salary of $87,093 per year, or $41.9 per hour.

Customer Solutions Manager

New York, NY • On-site, Remote

Foundation AI
Software Development • 51 - 200 employees
Learn more about Foundation AIexternal

Full-time

Re-posted 19 days ago

Job description

About Us:
Foundation AI is the only AI-native document intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com
This is a remote role, but we're considering candidates in New York.
Job Overview:
Foundation AI is seeking a Customer Solutions Manager to own and optimize the post-launch customer experience across a portfolio of law firms.
This is not a traditional renewal-focused Customer Success role. This role sits at the intersection of customer strategy, workflow design, configuration, troubleshooting, and adoption. You will partner closely with customers to understand how their teams operate, translate those requirements into scalable solutions inside the Foundation AI platform, guide them through initial utilization and long-term success while ensuring they realize measurable value over time.
The right person for this role is equal parts customer advocate, workflow consultant, operator, and problem solver. They are comfortable working in complex, detail-sensitive, and high-stakes environments where solutions can drive meaningful value for our law firm clients. They know how to ask good questions, structure ambiguous problems, drive cross-functional resolution, and keep customers confident through change.
What You'll Do:
  • Serve as the primary post-launch owner for a portfolio of customers, leading them from implementation handoff through hypercare, adoption, optimization, and ongoing success.
  • Develop a deep understanding of each customer's workflow, operating model, document mix, goals, and success criteria.
  • Translate customer requirements into practical solutions within the Foundation AI platform, including workflow recommendations, configuration updates, and process improvements.
  • Lead customers through go-live readiness, hypercare, and stabilization with strong project ownership and clear communication.
  • Diagnose customer issues by gathering evidence, isolating root causes, and driving resolution independently or with the collaboration from appropriate internal teams.
  • Make and manage configuration changes with precision, judgment, and quality control.
  • Identify risks early, communicate them clearly, and proactively drive mitigation plans before issues become escalations.
  • Monitor customer usage, workflow performance, and operational signals to identify adoption gaps, solution opportunities, and areas for improvement.
  • Partner closely with Implementation, Support, Product, and Engineering to ensure customer needs are addressed with speed and accuracy.
  • Create and maintain customer-facing and internal documentation, including solution recommendations, workflow notes, success plans, and troubleshooting guidance.
  • Provide customers with strategic guidance and best practices on how to get the most value from Foundation AI within their existing processes and systems.
  • Capture recurring pain points, workflow patterns, and product gaps, and translate them into actionable internal feedback.
  • Support renewals and expansion conversations by ensuring customers are realizing value, but this role is primarily measured on solution quality, customer outcomes, and operational execution.
What We're Looking For:
  • 5+ years of experience in a customer-facing SaaS role such as Customer Success, Solutions Consulting, Implementation, Technical Account Management, or a similar post-sale solutions role.
  • 2+ years of experience in LegalTech, legal operations, or working closely with law firms.
  • Strong ability to understand, document, and improve customer workflows in a structured way.
  • Experience managing complex customer environments where configuration, process design, or systems setup materially impacted outcomes.
  • Demonstrated problem-solving ability in ambiguous situations, including diagnosing issues, identifying root causes, and driving cross-functional resolution.
  • Strong communication skills, with the ability to lead customer conversations, ask thoughtful discovery questions, explain complex topics clearly, and write crisp internal summaries.
  • Proven ability to manage multiple accounts, projects, and priorities while maintaining high quality.
  • Comfort working independently and with a team in a remote environment with strong ownership and follow-through.
  • A practical, customer-oriented mindset: you can balance urgency, precision, relationship management, and operational reality.
Preferred Qualifications
  • Experience working with AI-powered products or workflow automation tools.
  • Experience with legal practice management systems or adjacent legal technology platforms.
  • Experience in personal injury law, plaintiff law firm operations, or document-heavy legal workflows.
  • Experience working in a startup or high-growth environment.
  • Experience creating SOPs, playbooks, or repeatable customer workflow documentation.

Personal Attributes
  • Deeply customer-minded, but grounded in operational reality
  • Analytical and structured in how you think through problems
  • Calm under pressure and able to manage complex situations with professionalism
  • Detail-oriented and quality-conscious
  • Resourceful and proactive within imperfect systems and evolving processes
  • Collaborative, low-ego, and motivated by helping customers and teammates succeed
Why This Role Matters
Foundation AI sits inside mission-critical workflows for plaintiff law firms. The quality of our customer solutions work directly affects adoption, trust, and outcomes. This role is central to ensuring customers not only implement Foundation AI successfully, but also continue to improve how they operate through it.
If you enjoy solving messy workflow problems, building strong customer partnerships, innovating cutting-edge technology, and operating where technology and real-world process meet, we'd love to hear from you.
Why You'll Love Working With Us
We believe great work happens when people feel valued, heard, and supported - and we're proud of the culture we've built together, no matter where in the world our team calls home.
This year, we were recognized as #49 on Forbes' list of America's Best Startup Employers - a reflection of the environment we've worked hard to create and the people who make it thrive.
But recognition from the outside only tells part of the story. What matters most to us is what our own team says. In our latest internal Gallup engagement survey, our employees gave us strong marks across the board - and we don't just celebrate those results, we act on them. Employee feedback directly shapes how we improve our workplace, from the way we support wellbeing to how we grow careers and build community across our global team.
When you join us, you're joining a company that listens, adapts, and invests in getting better - because we know our people are the reason we succeed.
Our Commitment:
At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us.
For any feedback or inquiries, please contact us at [email protected].
Learn more about us at www.foundationai.com

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