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Forethought Jobs (NOW HIRING)

Zendesk

Senior Product Designer

San Francisco, CA · On-site

As the Forethought Product Design Team, we are empowered to engage and inspire our users. We conduct user research and strive to rethink and redefine how users interact with Forethought's brand and ...

Zendesk

Senior Product Designer

San Francisco, CA · On-site

As the Forethought Product Design Team, we are empowered to engage and inspire our users. We conduct user research and strive to rethink and redefine how users interact with Forethought's brand and ...

Zendesk

Senior Product Designer

San Francisco, CA

As the Forethought Product Design Team, we are empowered to engage and inspire our users. We conduct user research and strive to rethink and redefine how users interact with Forethought's brand and ...

Zocdoc

AI Support Operations Manager

New York, NY · On-site

Full ownership of AI-powered support workflows, including design, configuration, testing, and ongoing optimization across platforms like Forethought AI * Identifying and implementing opportunities to ...

Golden Limousine

DOT Shuttle Driver

Ann Arbor, MI · On-site

$18 - $19/hr

... forethought. Proud to have been established and continue to be active participants in the Michigan community. Our world-wide service that begins locally provides our clients with a friendly and ...

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Forethought information

What is the difference between Forethought vs Customer Support Specialist?

AspectForethoughtCustomer Support Specialist
Required CredentialsRelevant certifications in customer service, communication, or technical supportHigh school diploma or equivalent; some roles prefer certifications in customer service
Work EnvironmentRemote or office-based, fast-paced, tech-focusedTypically office or remote, customer-facing, support-oriented
Employer & Industry UsageUsed in tech companies, SaaS, and customer support platformsCommon across retail, tech, and service industries
Search & Comparison IntentUnderstanding roles similar to customer support or technical supportLooking for customer support roles or career info

Forethought and Customer Support Specialist roles both focus on assisting customers, often requiring similar communication skills and certifications. Forethought may emphasize technical support in SaaS environments, while Customer Support Specialists work across various industries. Both roles are vital for customer satisfaction and retention, with overlapping skills but differing in industry focus and specific responsibilities.

What cities are hiring for Forethought jobs? Cities with the most Forethought job openings:
What states have the most Forethought jobs? States with the most job openings for Forethought jobs include:
What job categories do people searching Forethought jobs look for? The top searched job categories for Forethought jobs are:
Forethought jobs near you
Infographic showing various Forethought job openings in the United States as of May 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 100% In-person job distribution.
Senior Product Designer

Senior Product Designer

Zendesk

San Francisco, CA • On-site

Full-time

Posted 29 days ago

Job description

Job Description
Launched in 2018 and acquired by Zendesk in April 2026, Forethought offers the world's most advanced AI agents for CX - enterprise-ready and built for every customer moment. Handling billions of monthly interactions for leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought's AI agents think, act, and improve - delivering better customer experiences and scalable business impact.
As the Forethought Product Design Team, we are empowered to engage and inspire our users. We conduct user research and strive to rethink and redefine how users interact with Forethought's brand and products. We design end-to-end AI-driven CS products that connect customers to live services and CS expertise with speed and accuracy.
The Senior Product Designer will lead various innovative initiatives and work with a cross-functional team to deliver a unique customer co-creation experience to accelerate the customer service product experience. In addition to effective product design leadership, The ideal candidate is a Design Thinking advocate who can help realize various creative product visions by being an effective, hands-on contributor to design projects.
What You'll Do
  • Lead a variety of projects and initiatives, helping define strategy and user experience vision through cross-functional collaboration and alignment
  • Conduct user research, present research findings, and craft end-to-end product journeys and experiences that connect users with Forethought's services and brands
  • Champion Design Thinking, educate cross-functional teams, and facilitate design workshops and co-creation sessions
  • Communicate design direction and intent with user insights, design rationales, and frameworks
  • Collaborate cross-functionally and balance engineering, customer, and product tradeoffs with user needs
  • Contribute to the design system and lead the look & feel and technical direction of the coherent product experiences

Who you are
  • Bachelor's or Master's degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, Industrial Design, [Preferred]
  • 6+ years of professional experience in designing consumer or B2B or enterprise products [Required]
  • A designer with excellent visual skills and craft who obsesses over interaction details
  • A proactive and resourceful self-starter who thrives in ambiguity and can make decisions with imperfect data
  • Have exceptional "creative problem-solving", initiative, and follow-through skills with the ability to think on your feet

The US annualized base salary range for this position is $190,000.00-$286,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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