Wilsonville, OR · On-site
$55/hr
Our actions demonstrate we care because we approach every situation with the forethought and precision to deliver quality service. Family. We do what is best for the whole. We look out for others.
Quick apply
Wilsonville, OR · On-site
$55/hr
Our actions demonstrate we care because we approach every situation with the forethought and precision to deliver quality service. Family. We do what is best for the whole. We look out for others.
| Aspect | Forethought | Customer Support Specialist |
|---|---|---|
| Required Credentials | Relevant certifications in customer service, communication, or technical support | High school diploma or equivalent; some roles prefer certifications in customer service |
| Work Environment | Remote or office-based, fast-paced, tech-focused | Typically office or remote, customer-facing, support-oriented |
| Employer & Industry Usage | Used in tech companies, SaaS, and customer support platforms | Common across retail, tech, and service industries |
| Search & Comparison Intent | Understanding roles similar to customer support or technical support | Looking for customer support roles or career info |
Forethought and Customer Support Specialist roles both focus on assisting customers, often requiring similar communication skills and certifications. Forethought may emphasize technical support in SaaS environments, while Customer Support Specialists work across various industries. Both roles are vital for customer satisfaction and retention, with overlapping skills but differing in industry focus and specific responsibilities.
$55/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 20 days ago
Ideal for a licensed journeyman plumber or sole proprietor looking to build their business with the support of being part of an established, women-owned company with an ongoing book of business.
START DATE: May 18, 2026
COMPENSATION: $55/HOUR + COMMISSION AND BONUS OPPORTUNITY
W-2 EMPLOYEE
SCHEDULE:
Full-time / Four 10s: Monday - Thursday 7:00 am PST - 5:30 pm PST
40 hours per week - FRIDAYS OFF
LOCATION: PORTLAND, OREGON (Portland Metro)
Onsite, In-Person, Work-from-Work Position
COMPANY VEHICLE & TOOLS PROVIDED
Sick of relying on flakey customers who can't make decisions or whom don't pay their bills?
Tired of struggling to coordinate schedules with contractors that don't respect your time?
Looking for a plumbing position that sets you up for success from day one?
Founded in 2013, Rupp Family Builders is a woman-owned, family-run and operated residential construction operation, specializing in six-week kitchen remodels and four-week bathroom remodels.
We have an established plumbing division that has been in operation since the company's founding. The foundation of the business is to provide an in-house tradesman to service our residential construction needs while also providing services to fellow contractors or past clients. There is also room to grow the business with the right candidate.
You would apply your skills set and perspective to help us serve our customers better, and you won't be alone! We have carpenters, mechanical techs, electricians, and cabinetry specialists at the ready on our team, so projects can be completed in a timely and efficient manner without sacrificing quality. And you get all the hands on help you could ask for.
Our team is growing! We need an experienced journeyman plumber who can oversee our plumbing needs.
Join the Rupp Family!!!
Rupp Family Builders Core Values
Integrity. We foster excellent relationships with each other, and our customers based on trust and honesty. We are loyal, hardworking, and don't make excuses for ourselves or each other. We always assume responsibility.
Pride. We are proud of our craft. We take the time to work out the steps to produce a high-quality, functional remodel and execute the plan through care and attention to detail. We have a passion for what we do, and it shows.
Conscientious. We make thoughtful decisions by assessing the impact the decision will have on others. Our actions demonstrate we care because we approach every situation with the forethought and precision to deliver quality service.
Family. We do what is best for the whole. We look out for others.
Limber. We have an open heart and a willingness to do whatever it takes to move the project forward. We are problem-solvers with a sense of humor, but always focus on solutions. We are eager to learn and proactively look ahead to what's next.
Work with Us, Grow with Us
Because we prefer to keep things in-house, we highly value developing and growing our own talent. No matter what level you enter in at you will have the opportunity to ascend to higher positions in our organization with more earning opportunities at a fast pace.
Journeyman Plumber Key Responsibilities:
1. Thoughtfully think through the job and plan your work with the whole job in mind, managing your work load to complete projects on time.
Success Metrics: Perform work on site to meet the budgeted work hours.
At least 63% of projects are completed by the originally estimated hours
25% or less of scheduled projects have 1 day or less of overrun in a 90-day rolling period.
2. Manage your schedule/timing with the project coordinators/production manager/Client GC/Residential Client. Update the required contact no later than within 24hrs of the scheduled work of any scheduling changes or adjustments.
Success Metric: Less than 3 last minute no shows, or sudden schedule shifts per rolling 3 month period.
3. Track plumbing related job expenses (labor and materials) and provide accurate time estimates so that projects are completed within the allocated budget.
Success Metric: 100% of plumbing related work completed when totaled budgeted versus actual are all within budget for the jobs completed in the prior 6-month rolling period.
4. Keep the job site organized, tidy, and ready for work the next day.
Success Metric: No more than one homeowner call or complaint regarding the acceptable cleanliness and organization of the project area in a rolling 3-month period.
5. 5-Star homeowner reviews
Success Metric: Keep emergency call backs related to plumbing work from the homeowner to less than 3 in a 12-month rolling period.
Ideal Journeyman Plumber Characteristics:
Benefits & Perks:
COMPENSATION: $55/HOUR
APPLICATION PROCESS: