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Ford Quick Lane Service Advisor Jobs (NOW HIRING)

Keller Ford

Quick Lane Service Advisor

Hanford, CA · On-site

$16.50 - $17/hr

Quick Lane Service Advisor We are seeking a motivated and customer-oriented Quick Lane Service Advisor to join our dynamic team. As a Service Advisor, you will be the primary point of contact for our ...

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Ford Quick Lane Service Advisor information

See salary details

$12

$25

$45

How much do ford quick lane service advisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ford quick lane service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What does a Ford Quick Lane Service Advisor do?

A Ford Quick Lane Service Advisor acts as the main point of contact between customers and the service department at a Ford dealership's Quick Lane. They greet customers, assess their vehicle maintenance needs, recommend appropriate services (such as oil changes, tire rotations, and inspections), and provide cost estimates. The advisor ensures customers understand the work being performed, communicates with technicians, and updates customers on their vehicle's status. Their goal is to ensure customer satisfaction and keep the service process running smoothly.

What skills and qualifications are needed to thrive as a Ford Quick Lane Service Advisor?

To thrive as a Ford Quick Lane Service Advisor, you need a solid understanding of automotive maintenance, customer service experience, and typically a high school diploma or equivalent. Familiarity with dealership management systems, repair order software, and Ford-specific diagnostic tools is often required. Outstanding communication, organization, and problem-solving skills help you effectively manage customer expectations and service workflow. These skills and qualifications are vital for ensuring customer satisfaction, efficient operations, and repeat business in a fast-paced service environment.

What challenges does a Ford Quick Lane Service Advisor face when balancing customer service with service bay workflow?

A Ford Quick Lane Service Advisor often navigates the challenge of keeping customers informed and satisfied while managing the fast-paced service schedule of the shop. Advisors must accurately communicate repair timelines and costs, prioritize walk-in and scheduled appointments, and coordinate with technicians to ensure efficient workflow. Balancing these responsibilities requires strong organizational skills and the ability to resolve unexpected issues quickly. Open communication with both customers and the service team is key to maintaining a positive experience for everyone involved.

What is the difference between Ford Quick Lane Service Advisor vs Ford Service Advisor?

AspectFord Quick Lane Service AdvisorFord Service Advisor
CertificationsTypically requires ASE certifications and dealership-specific trainingRequires ASE certifications, often with additional manufacturer-specific training
Work EnvironmentFast-paced, walk-in customer service at quick service lanesMore comprehensive service consultations, often with scheduled appointments
Employer & Industry UsageUsed mainly at quick service or express lanes within Ford dealershipsFound across Ford dealerships offering full-service repair and maintenance

The Ford Quick Lane Service Advisor focuses on quick, walk-in service interactions, handling basic maintenance and repairs efficiently. In contrast, the Ford Service Advisor manages more detailed service consultations, scheduling, and customer relationships for comprehensive vehicle repairs. Both roles require similar certifications but differ mainly in scope and work environment.

What are popular job titles related to Ford Quick Lane Service Advisor jobs?

For Ford Quick Lane Service Advisor jobs, the most frequently searched job titles are:

Infographic showing various Ford Quick Lane Service Advisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Quick Lane Service Advisor

Hanford, CA • On-site

Keller Ford
51 - 200 employees
Learn more about Keller Fordexternal

$16.50 - $17/hr

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Job description

 Quick Lane Service Advisor

We are seeking a motivated and customer-oriented Quick Lane Service Advisor to join our dynamic team. As a Service Advisor, you will be the primary point of contact for our customers visiting our Quick Lane service department. Your primary responsibilities will include understanding customer needs, providing excellent service, and ensuring a smooth and efficient service experience.

**Key Responsibilities:**

- Greet customers in a friendly and professional manner as they enter the Quick Lane service area.
- Assess customer service needs by listening to their concerns and recommending appropriate services or repairs.
- Provide clear explanations of services, pricing, and benefits to customers.
- Schedule service appointments and maintain an organized workflow in the service department.
- Collaborate with technicians to communicate customer issues and service recommendations effectively.
- Prepare and present service estimates, invoices, and payment processing.
- Follow up with customers to ensure satisfaction with services performed and to promote repeat business.
- Maintain knowledge of current promotions, service offerings, and industry trends.
- Assist in managing inventory levels of parts and supplies for the Quick Lane service area.
- Handle customer complaints and concerns with professionalism and a focus on resolution.
- Keep the service area organized and maintain a clean working environment.

**Qualifications:**

- High school diploma or equivalent; additional automotive-related education or certifications is a plus.
- Previous experience in an automotive service environment or customer service role preferred.
- Strong communication and interpersonal skills with a customer-centric approach.
- Ability to multi-task and work in a fast-paced environment.
- Basic knowledge of automotive systems and services is preferred.
- Proficient with computer systems and software used in service operations.
- Valid driver’s license with a satisfactory driving record.

**What We Offer:**

- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and development opportunities.
- A supportive team environment that values customer service and teamwork.


If you are passionate about customer service and have a keen interest in the automotive industry, we want to hear from you!

 Join our team and help us deliver exceptional service experiences to our valued customers in the Quick Lane!