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Ford Quick Lane Service Advisor Jobs (NOW HIRING)

Mullinax Ford

QUICK LANE TECH - HOURLY

Lake Park, FL · On-site

$16 - $20/hr

Mullinax Ford - Quick Lane of Palm Beach Position Overview The Quick Lane Service Technician ... This position interacts daily with Customers, Service Advisors, Service Technicians, Parts ...

Sutton Ford

Quick Lane Service Advisor

Matteson, IL

Quick Lane Service Advisor at Sutton Ford Position Summary Sutton Ford is seeking a motivated and customer-focused Quick Lane Service Advisor to join our growing service team. This is an excellent ...

Sutton Ford

Quick Lane Service Advisor

Matteson, IL · On-site

Quick Lane Service Advisor at Sutton Ford Position Summary Sutton Ford is seeking a motivated and customer-focused Quick Lane Service Advisor to join our growing service team. This is an excellent ...

Sutton Ford

Quick Lane Service Advisor

Matteson, IL · On-site

Quick Lane Service Advisor at Sutton Ford Position Summary Sutton Ford is seeking a motivated and customer-focused Quick Lane Service Advisor to join our growing service team. This is an excellent ...

Arrow Ford

Quick Lane Service Advisor

Abilene, TX · On-site

We're searching for a top-notch Service Advisor for our Quick Lane department to thrive in this ... The Arrow family includes Ford, Mitsubishi, Loan Arranger, Arrow Point Auto Mall, Arrow Service ...

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Ford Quick Lane Service Advisor information

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$12

$25

$45

How much do ford quick lane service advisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ford quick lane service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What does a Ford Quick Lane Service Advisor do?

A Ford Quick Lane Service Advisor acts as the main point of contact between customers and the service department at a Ford dealership's Quick Lane. They greet customers, assess their vehicle maintenance needs, recommend appropriate services (such as oil changes, tire rotations, and inspections), and provide cost estimates. The advisor ensures customers understand the work being performed, communicates with technicians, and updates customers on their vehicle's status. Their goal is to ensure customer satisfaction and keep the service process running smoothly.

What skills and qualifications are needed to thrive as a Ford Quick Lane Service Advisor?

To thrive as a Ford Quick Lane Service Advisor, you need a solid understanding of automotive maintenance, customer service experience, and typically a high school diploma or equivalent. Familiarity with dealership management systems, repair order software, and Ford-specific diagnostic tools is often required. Outstanding communication, organization, and problem-solving skills help you effectively manage customer expectations and service workflow. These skills and qualifications are vital for ensuring customer satisfaction, efficient operations, and repeat business in a fast-paced service environment.

What challenges does a Ford Quick Lane Service Advisor face when balancing customer service with service bay workflow?

A Ford Quick Lane Service Advisor often navigates the challenge of keeping customers informed and satisfied while managing the fast-paced service schedule of the shop. Advisors must accurately communicate repair timelines and costs, prioritize walk-in and scheduled appointments, and coordinate with technicians to ensure efficient workflow. Balancing these responsibilities requires strong organizational skills and the ability to resolve unexpected issues quickly. Open communication with both customers and the service team is key to maintaining a positive experience for everyone involved.

What is the difference between Ford Quick Lane Service Advisor vs Ford Service Advisor?

AspectFord Quick Lane Service AdvisorFord Service Advisor
CertificationsTypically requires ASE certifications and dealership-specific trainingRequires ASE certifications, often with additional manufacturer-specific training
Work EnvironmentFast-paced, walk-in customer service at quick service lanesMore comprehensive service consultations, often with scheduled appointments
Employer & Industry UsageUsed mainly at quick service or express lanes within Ford dealershipsFound across Ford dealerships offering full-service repair and maintenance

The Ford Quick Lane Service Advisor focuses on quick, walk-in service interactions, handling basic maintenance and repairs efficiently. In contrast, the Ford Service Advisor manages more detailed service consultations, scheduling, and customer relationships for comprehensive vehicle repairs. Both roles require similar certifications but differ mainly in scope and work environment.

What are popular job titles related to Ford Quick Lane Service Advisor jobs?

For Ford Quick Lane Service Advisor jobs, the most frequently searched job titles are:

Infographic showing various Ford Quick Lane Service Advisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Experienced Quick Lane Service Advisor

San Antonio, TX • On-site

MCCOMBS FORD WEST
Motor Vehicle Manufacturing • 201 - 500 employees
Learn more about MCCOMBS FORD WESTexternal

Full-time

Posted 13 days ago

Job description

Description

Description

We are excited to welcome a knowledgeable and enthusiastic Experienced Ford Quick Lane Service Advisor to join our friendly and dynamic automotive team. This role offers the perfect opportunity for someone who is passionate about providing top-notch customer service and enjoys working in a fast-paced environment dedicated to Ford vehicles. As a Service Advisor in our Quick Lane, you will be the vital link between our customers and technicians, ensuring a smooth and efficient service experience. Your expertise in Ford products and Quick Lane services will help customers feel valued and confident that their vehicles are receiving the highest quality care. If you have a strong work ethic, excellent communication skills, and a genuine interest in automotive service, this position will allow you to thrive while helping to grow our business. Join us, and be part of a team that prides itself on professionalism, integrity, and customer satisfaction, all while working in a friendly and supportive atmosphere where your contributions truly make a difference.


Responsibilities
  • Greet customers promptly and courteously upon arrival to the Quick Lane service area.
  • Assess customer vehicle service needs and clearly communicate options and pricing to customers.
  • Schedule appointments efficiently to maximize service bay utilization and minimize customer wait times.
  • Collaborate closely with service technicians to ensure accurate and timely repair or maintenance work.
  • Provide customers with detailed explanations of service performed and address any questions or concerns.
  • Maintain thorough and accurate records of customer interactions, service orders, and vehicle history.
  • Promote additional services and maintenance recommendations that fit customer needs and vehicle requirements.
  • Handle customer complaints professionally and work towards timely and satisfactory resolutions.

Requirements

Requirements
  • Proven experience as a Service Advisor, specifically within Ford Quick Lane or a similar automotive service environment.
  • Strong knowledge of Ford vehicles, parts, and Quick Lane service protocols.
  • Excellent interpersonal and communication skills with a customer-focused attitude.
  • Ability to multitask and manage time effectively in a busy service department.
  • Familiarity with automotive service software and basic computer skills.
  • High school diploma or equivalent; additional certifications related to automotive service are a plus.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Valid driver's license and flexible availability, including some weekends (closed on Sundays and major holidays)

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