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Ford Customer Service Representative Jobs (NOW HIRING)

BZ Ford

Ford Customer Service Advisor

Ligonier, IN · On-site

Customer Service Advisor Position Summary The Service Advisor is responsible for delivering an exceptional customer experience by serving as the primary point of contact for customers requiring ...

Hopkins Ford

Customer Service Representative

Elgin, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts ... Willing to submit to a drug screen & background check Hopkins Ford of Elgin in IL , close to South ...

Hopkins Ford

Customer Service Representative

Elgin, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts ... Willing to submit to a drug screen & background check Hopkins Ford of Elgin in IL , close to South ...

Llano / Hill Country National Bank

Be Seen First

Customer Service Representative

Llano, TX · On-site

$31K - $34K/yr

The Llano National Bank team is searching for a Customer Service Representative (CSR); to be based ... 1001 Ford Street. We also operate three full-service branch offices: the Buchanan Dam branch ...

Llano / Hill Country National Bank

Be Seen First

Customer Service Representative

Llano, TX · On-site

$31K - $34K/yr

The Llano National Bank team is searching for a Customer Service Representative (CSR); to be based ... 1001 Ford Street. We also operate three full-service branch offices: the Buchanan Dam branch ...

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Ford Customer Service Representative information

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How much do ford customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ford customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Ford Customer Service Representative vs Ford Sales Associate?

AspectFord Customer Service RepresentativeFord Sales Associate
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; sales experience preferred
Work EnvironmentCall centers, dealership service departmentsDealership showroom, in-person customer interactions
Employer & Industry UsageAutomotive dealerships, service centersAutomotive dealerships, sales departments
Common Search & ComparisonCustomer support roles in automotive industrySales roles in automotive industry

The Ford Customer Service Representative primarily handles customer inquiries, service scheduling, and support over the phone or in person, focusing on customer satisfaction. In contrast, the Ford Sales Associate focuses on selling vehicles, engaging with customers to understand their needs, and closing sales. While both roles work within the automotive industry and at dealerships, their core responsibilities and skill sets differ significantly.

Does Ford hire remote workers?

Ford Customer Service Representatives typically work in a call center or dealership environment, and remote work opportunities are limited. Some roles may offer remote options depending on the position and location, but most customer service roles require on-site presence or hybrid arrangements. Candidates should review specific job postings for remote work availability.

What are entry level positions at Ford Customer Service Representative?

Entry-level positions for Ford Customer Service Representatives typically include roles such as customer service associate or call center agent, which require strong communication skills and basic computer proficiency. These roles often offer on-the-job training and may require a high school diploma or equivalent. Advancement opportunities can lead to more specialized or supervisory positions within the customer service department.

What cities are hiring for Ford Customer Service Representative jobs?

Cities with the most Ford Customer Service Representative job openings:

What states have the most Ford Customer Service Representative jobs?

States with the most job openings for Ford Customer Service Representative jobs include:

What are popular job titles related to Ford Customer Service Representative jobs?

For Ford Customer Service Representative jobs, the most frequently searched job titles are:

Customer Service Representative

Stamford, CT • On-site

Stamford Ford
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about Stamford Fordexternal

$60K/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE

Full-Time | $60,000+ annually (Base + Performance Bonuses)
Stamford Ford – Stamford, CT

About Us
Stamford Ford is a premier automotive dealership dedicated to delivering exceptional customer experiences in both sales and service. We are currently seeking a highly motivated, customer-oriented professional to join our Service Department as a Customer Service Representative. This individual will play a vital role in supporting our Service Department by managing incoming and outgoing customer communications and timely accurate appointment scheduling.

Key Responsibilities

  • Professionally manage inbound service department calls and inquiries
  • Place outbound calls to schedule, confirm, or adjust service appointments
  • Educate customers on routine vehicle maintenance and available service offerings
  • Accurately enter customer and service details into the CRM system
  • Collaborate with service advisors and other team members to ensure a seamless customer journey
  • Meet and exceed performance metrics for appointment setting and customer service satisfaction
  • Respond to texts, emails, and web inquiries using dealership communication tools

What We Offer

  • A fast-paced, team-oriented, and goal-driven environment
  • Opportunities for professional development and career advancement
  • Employee discounts on vehicle purchases, leases, and services
  • 401(k) retirement plan with company match
  • Health, dental, and vision insurance
  • Generous paid time off (Vacation, Sick, Personal, Holidays)

Qualifications

  • High school diploma or equivalent (required)
  • Valid driver’s license (required)
  • Prior experience in a BDC, call center, customer service, or automotive setting preferred
  • Excellent verbal and written communication skills
  • Strong interpersonal and problem-solving abilities
  • Comfortable handling a high volume of calls and multitasking in a fast-paced environment
  • Proficient with CRM systems and general computer applications
  • Self-starter with the ability to work independently and collaboratively

Ready to be the voice of Stamford Ford’s Service Department?
If you’re passionate about helping people and thrive in a structured, customer-focused environment, we encourage you to apply today!


Monday - Friday 8:00AM - 5:00PM (1hr. meal break)
40hrs /week