Job Summary:
Otter is a company that supports restaurateurs in succeeding in online food delivery through innovative technology. They are seeking a Technical Program Manager to lead the Data Quality program, collaborating with various teams to ensure reliable data governance and eliminate customer-facing data errors.
Responsibilities:
โข Own and drive complex, cross-functional technical programs from concept to launch, bringing clarity to ambiguous problem spaces.
โข Steer program direction by proactively identifying risks and dependencies, driving alignment through strong stakeholder relationships.
โข Drive the Data Quality program end-to-end, aligning initiatives across engineering, data, and product toward strategic goals.
โข Lead the Data Governance Council (DGC), driving policy decisions on certification, contract standards, and metric ownership.
โข Guide key workstreams including data contracts, pipeline observability, testing, lineage tracking, and freshness SLA compliance.
โข Facilitate program OKRs, roadmaps, and execution plans while ensuring delivery through prioritization, dependency tracking, and blocker resolution.
โข Champion data quality across the organization by enforcing metric definitions, SLAs, and clear ownership standards.
Qualifications:
Required:
โข A Bachelorโs degree in a related field is required
โข 3+ years experience as a technical program manager or related discipline
โข Proven track record of delivering complex technical programs in a matrixed organization
โข Strong experience with data-related programs centered around quality, governance, or platform infrastructure
โข Ability to influence outcomes across teams without direct authority through trust, data, and clear communication
โข Technical fluency with data systems (comfortable reading code, writing SQL, understanding pipeline architecture)
โข Comfort with ambiguity, shifting priorities, and high-pressure environments
Company:
All-in-one Restaurant Operating System. Founded in 2020, the company is headquartered in Los Angeles, US, , with a team of 501-1000 employees. The company is currently Late Stage.