Director of Food Operations - Position Summary
The Director of Food Operations is responsible for providing strategic and operational leadership across multiple food service concepts within a high-volume hospitality environment. This role oversees daily operations, team development, financial performance, guest satisfaction, inventory management, and cross-functional collaboration to ensure operational excellence and consistent service standards.
Key Responsibilitie
- Provide leadership and direction for multiple food service outlets and operational teams
- Foster a culture centered on exceptional guest experiences, accountability, teamwork, and continuous improvement
- Coach, mentor, and develop management teams to drive engagement, performance, and career growth
- Collaborate with culinary leadership and other operational departments to achieve business objectives and maximize efficiencies
- Ensure compliance with company policies, health regulations, safety standards, and operational procedures
- Monitor service delivery standards and implement improvements to enhance the overall guest experience
- Review operational and financial performance metrics and develop action plans to improve profitability
- Partner with culinary and beverage leadership to evaluate menu offerings, pricing strategies, and product mix
- Identify emerging trends and recommend new products, programs, and initiatives to drive revenue growth
- Oversee inventory management practices, purchasing controls, and cost containment efforts
- Participate in budget development, forecasting, and financial planning activities
- Analyze labor utilization and staffing levels to align workforce resources with business demand
- Lead recruiting, succession planning, and talent development efforts within the division
- Work closely with guest experience teams to evaluate feedback and improve service outcomes
- Exercise sound judgment regarding guest recovery and service enhancement opportunities
- Maintain confidentiality of business information and personnel matters
- Perform additional responsibilities as assigned
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Operations Management, or a related field; equivalent leadership experience may be considered
- Extensive leadership experience overseeing large-scale food service operations, preferably within a multi-unit environment
- Demonstrated success managing high-volume operations with strong financial accountability
- Experience with purchasing, inventory control, labor management, and cost optimization
- Strong leadership, communication, organizational, and relationship-building skills
- Proven ability to develop leaders and build high-performing teams
- Working knowledge of budgeting, forecasting, financial analysis, productivity management, and operational planning
- Proficiency with business software applications, including Microsoft Office and operational management systems
- Required food safety certifications or the ability to obtain them upon hire
- Availability to work a flexible schedule, including evenings, weekends, and holidays as business needs require
Preferred Experience
- Background in large-scale hospitality, entertainment, resort, gaming, or destination venue operations
- Experience leading diverse food service concepts within a complex operational environment
- Strong understanding of premium guest service standards and revenue-driving initiatives
Work Environment
- Fast-paced hospitality environment requiring regular movement throughout operational areas
- Ability to stand and walk for extended periods and occasionally lift or move moderate-weight items
- Ability to perform effectively under pressure while maintaining professionalism and service excellence.