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Food Customer Support Jobs (NOW HIRING)

Hotplate, Inc

Customer Support

San Francisco, CA · On-site

$100K - $120K/yr

The next wave of food entrepreneurship is emerging. These chefs and bakers run businesses from home ... What you need to be successful * 6 months of customer support experience in tech, ideally early to ...

Hot Plate

Customer Support

San Francisco, CA · On-site

$21.50 - $29.25/hr

The next wave of food entrepreneurship is emerging. These chefs and bakers run businesses from home ... What you need to be successful * 6 months of customer support experience in tech, ideally early to ...

Omni Inclusive

Customer Support

$17.50 - $22.25/hr

Temporary (approximately 12 weeks) support needed for inbound customer service inquiries - recall ... The recall is non-food and will consist of consumers contacting us via email forms to receive ...

Stansteel - Hotmix Parts & Service

Be Seen First

Customer Support

Louisville, KY · On-site

$18 - $25/hr

The Customer Support position plays a pivotal role in customer communication, quoting, order ... food products. Our companies, each an independent corporation, sell and market worldwide with ...

rexx systems GmbH

$80 - $100/hr

Customer Support Engineer (m/w/d) Schwerpunkt Food Seit mehr als 155 Jahren steht PROBAT für Pioniergeist und Innovationskraft in der Kaffeeindustrie. Durch gezielte Übernahmen im Bereich der ...

Kneaders Bakery & Cafe

Customer Support Specialist

$18.50 - $24.75/hr

Kneaders Bakery & Cafe is currently looking for a Customer Support Specialist! In the role of ... Familiarity with the food service industry is a plus * Must have your own computer and reliable ...

Kommissary

Customer Support Specialist

Bronx, NY · On-site

$20 - $22/hr

Customer Support Specialist (Call Center) Location: Long Island City (On-Site) Job Type: Full-Time ... food. We produce and deliver high volumes of meals spanning a diverse array of cuisines to every ...

Cprime

Customer Support Specialist

Cincinnati, OH · On-site

$20/hr

... retail, food services, cashiering, dispatch, banking, or any role that involves heavy customer ... You will support inbound customer inquiries and resolve customer issues by delivering world-class ...

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

Proven experience in a technical support or customer service role, with a preference for experience within a warranty department or the food service equipment industry. * Strong technical aptitude ...

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

Proven experience in a technical support or customer service role, with a preference for experience within a warranty department or the food service equipment industry. * Strong technical aptitude ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Use our custom reporting and distribution solutions to effectively manage food preparation, meal ... Includes Live Customer Support for parents, school staff, end users and site administrators. Our ...

Perdue Farms

Customer Support Partner

Westminster, CO · On-site

$23 - $25/hr

It is part of Perdue Farm, a fourth-generation, family-owned food and agricultural business deeply ... As a Customer Support Partner, you will coordinate order execution, maintain clear communication ...

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Food Customer Support information

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How much do food customer support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for food customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What cities are hiring for Food Customer Support jobs?

Cities with the most Food Customer Support job openings:

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Customer Support

Hotplate, Inc

San Francisco, CA • On-site

$100K - $120K/yr

Full-time

Posted 18 days ago

Job description

About Hotplate
Hotplate exists to enable anyone to start and scale a local food business without a brick and mortar.
The traditional brick and mortar restaurant model is broken: it requires six figures in upfront capital and comes with high operating costs. Within their first year, 2/3 of all restaurants and bakeries close.
The next wave of food entrepreneurship is emerging. These chefs and bakers run businesses from home, commissary kitchens, or mobile pop-ups. They generate hype and buzz on Instagram and run almost entirely on pre-orders. The result is 50-80% profit margins, over 10x the traditional 5% margin of a brick and mortar.
But today's e-commerce tools weren't built for this way of selling food. Without Hotplate, chefs and bakers hack together DMs, Google Forms, Square, and Shopify. They spend more time managing logistics than growing their business.
We support the top pop ups in the country, many of which are recognized by the New York Times, Infatuation, Eater, etc. and recently crossed 5,000 businesses and $80M paid out on the platform, but we're just getting started.
By building the foundational tool for this new model, we have the opportunity to fundamentally change the food industry for the better: increasing the diversity and accessibility of food by making it possible for anyone to start a food business.
If you want to read more to make sure Hotplate is a good fit, check out our philosophies on hiring, fundraising, and our values.
The opportunity
As the second member of Hotplate's support team, you will be charged with tackling tickets and helping to build out our support systems as we grow from 5,000 to 50,000 chefs. You are the person that chefs will talk to when it matters most, and you both enjoy and are energized by turning around a chef's experience when something goes wrong. You'll proactively tackle tickets over phone, SMS, and email, while still thinking about how you scale yourself and Hotplate's support functions. That could look like building out macros and documentation, leveraging AI tools to help you move faster, or even thinking about how the product can be improved to better support our chefs.
The role will start with a Sunday - Thursday schedule, with about 500 tickets / week.
What you need to be successful
  • 6 months of customer support experience in tech, ideally early to midstage startup
  • A strong customer obsession and excitement to help small business owners succeed
  • Comfort with technical troubleshooting, and the ability to clearly explain product behavior to both customers and internal teams
  • Excellent written and verbal communication across email, SMS, and phone
  • Experience with support tools like Intercom, Zendesk, Front, or similar
  • Experience using AI tools in your work, whether for drafting, summarizing, researching, or improving your own workflows
  • Strong judgment, ownership, and follow-through: you prioritize well, stay calm under pressure, and make customers feel taken care of

Hotplate is an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

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