ZipRecruiter

Log In

1

Food Chat Support Jobs (NOW HIRING)

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$17.75 - $23.75/hr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with ... Ensure the integrity and continued operation of the food safety system (SQF Program) in the event ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ... Ensure the integrity and continued operation of the food safety system (SQF Program) in the event ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ... Ensure the integrity and continued operation of the food safety system (SQF Program) in the event ...

Shipfusion

Senior Customer Success Manager

Harrisburg, PA · On-site

$80K - $95K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ... Ensure the integrity and continued operation of the food safety system (SQF Program) in the event ...

Shipfusion

Senior Customer Success Manager

York, PA

$80K - $95K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ... Ensure the integrity and continued operation of the food safety system (SQF Program) in the event ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ... Ensure the integrity and continued operation of the food safety system (SQF Program) in the event ...

UTZ Brands, Inc

Sr. Food Scientist

Hanover, PA · On-site

You won't just support innovation-you'll lead it, working on products that hit shelves and land in ... Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how ...

Utz Brands, Inc.

Sr. Food Scientist

Hanover, PA · On-site

You won't just support innovation-you'll lead it, working on products that hit shelves and land in ... Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how ...

Feeser's Food Distributors

Sales Support

Harrisburg, PA · On-site

$18.75 - $25.75/hr

... chat. * Know the product catalog, including customer specific proprietary products, in order to ... Experience in food service or food distribution (preferred) PHYSICAL REQUIREMENTS: * Moving self in ...

Feeser's Food Distributors

Sales Support

Harrisburg, PA · On-site

$18.75 - $25.75/hr

... chat. * Know the product catalog, including customer specific proprietary products, in order to ... Experience in food service or food distribution (preferred) PHYSICAL REQUIREMENTS: * Moving self in ...

Cargill

Food Scientist, Protein

Wichita, KS · On-site

Job Purpose and Impact The Food Scientist, Protein supports the development, improvement, and ... chat/text, please click Apply Now button OR use this link to create a login to apply.

Sysco

Operations Lead

New York, NY · On-site

$10 - $48/hr

Oversee and maintain menu services live chat/support function * Develop, maintain, and deliver ... Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ...

Cargill

Food Safety Supervisor

Dodge City, KS · On-site

In this role, you will support the leadership team with thorough understanding of quality assurance ... chat/text, please click Apply Now button OR use this link to create a login to apply.

Great Wolf Resorts

Fast Food Cook

Sandusky, OH · On-site

$15.50/hr

Supports in stocking food & supply inventory, requisitioning supplies and food; verifying receipt ... Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website)

next page

Showing results 1-20

All JobsFood JobsFood Chat Support Jobs

Food Chat Support information

See salary details

$14

$26

$44

How much do food chat support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for food chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a Food Chat Support representative do?

A Food Chat Support representative assists customers with their food-related inquiries and issues through online chat platforms. They help with tasks like placing orders, resolving delivery problems, answering questions about menu items, and handling complaints. Their goal is to provide prompt, accurate, and friendly support to ensure a positive customer experience. They may work for restaurants, delivery services, or food tech companies, and often use scripts and knowledge bases to answer customer questions efficiently.

What are the key skills and qualifications needed to thrive as a Food Chat Support specialist?

To thrive as a Food Chat Support specialist, you need strong written communication skills, product knowledge of menu items, and customer service expertise, often supported by experience in hospitality or customer support roles. Familiarity with chat platforms, CRM systems, and order management tools is typically required. Patience, problem-solving, and a friendly, empathetic attitude make someone stand out in this position. These skills ensure accurate, efficient support and a positive customer experience, which are vital for customer satisfaction and brand loyalty.

How does a Food Chat Support professional typically collaborate with kitchen staff and management to resolve customer concerns?

Food Chat Support professionals often serve as the bridge between customers and the restaurant team. When a customer raises an issue via chat—such as a missing ingredient or allergy concern—the support agent promptly communicates with kitchen staff to clarify details and ensure a quick resolution. They also update management on recurring feedback or operational issues, helping the team improve processes and enhance guest satisfaction. Effective collaboration and clear communication are essential for providing timely, accurate responses and maintaining high service standards.

What is the difference between Food Chat Support vs Food Customer Service Representative?

AspectFood Chat SupportFood Customer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with experience in food industry
Work EnvironmentOnline chat platforms, remote or on-siteCall centers, retail stores, or restaurants
Industry UsagePrimarily online food services and delivery platformsRestaurants, cafes, and food retail outlets
Search & Comparison IntentFocuses on online support rolesIncludes in-person and phone support roles

Food Chat Support involves online communication via chat platforms, often remote, focusing on resolving customer inquiries digitally. Food Customer Service Representatives may work in person or over the phone, handling a broader range of customer interactions in food establishments. Both roles require strong communication skills, but Food Chat Support is more specialized for online support in the food industry.

What are popular job titles related to Food Chat Support jobs?

For Food Chat Support jobs, the most frequently searched job titles are:

Infographic showing various Food Chat Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Chat Customer Representative - Remote

Remote

Feed My People Food Bank
Non-Profits • 11 - 50 employees
Learn more about Feed My People Food Bankexternal

$16.50 - $22.25/hr

Other

Re-posted 17 days ago

Job description

About the job Chat Customer Representative - Remote
We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.
The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
Qualifications:

  • Love for customers and their experience with a product
  • Analytical skills and ability to leverage data to drive decision-making
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
  • Experience with customer support ticketing systems and CRM platforms
  • Knowledge of customer support metrics and industry best practices
  • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
  • Able to help customers on weekends if needed
Key Responsibilities:
  • They're responsible for answering customer questions that come in via the website(s)
  • Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
  • Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
  • You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat.
    So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
  • As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
  • Complete training
    Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like.
    While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.

Applicant Location: USA ONLY

Apply