JOB DESCRIPTIONShift Coach
Richie’s Chicken & Soul
Lead the Shift. Shape the Vibe. Coach the Team.
At Richie’s Chicken & Soul, our Shift Coaches don’t just run shifts — they set the tone for the entire restaurant.
They protect the vibe, support the team, and ensure every guest experiences the soulful hospitality that makes Richie’s special.
If you enjoy leading people, solving problems in real time, and building a team that works together like family, this could be the role for you.
Why This Role Matters
At Richie’s Chicken & Soul, a Shift Coach doesn’t just manage shifts — they shape the experience for both guests and team members.
You help create the environment where:
• Team members feel supported and confident
• Guests feel welcomed and valued
• Food quality and hospitality stay consistent
• The team works together with energy and pride
You set the tone and help bring our culture to life every shift.
Are We a Match?What we are looking for • Loves helping people and creating great guest experiences
• Natural leader who enjoys coaching and supporting others
• Self-motivated, dependable, and hardworking
• Thrives in a fast-paced environment
• Positive attitude and strong communication skills
• Team player who enjoys music and having fun while working
• Restaurant or leadership experience preferred
Bring a great attitude and a love of people and we will teach you the rest.
What You’ll Do
A typical shift includes:
• Leading the team and setting the tone for a successful shift
• Providing guests with Richie’s Chicken & Soul Hospitality
• Coaching team members and supporting their development
• Maintaining food quality, speed, and presentation standards
• Ensuring a clean, organized, and welcoming restaurant environment
• Handling cash management including refunds, voids, and exchanges
• Supporting catering orders and guest service issues
• Assisting with training new team members
• Troubleshooting POS, online orders, and delivery platforms when needed
• Helping the team stay motivated, focused, and having fun during busy shifts
Leadership Qualities That Matter
Successful Shift Coaches demonstrate:
• Self-awareness and emotional intelligence
• Calm leadership under pressure
• Conflict resolution and team support
• Positive energy and vibe management
• Accountability and strong communication
Schedule
Full-time & Part-time opportunities available.
Compensation & Benefits
Competitive Compensation: $19.50+
Benefits include:
• Free meal on every shift
• 401k with Company Match
• Health Care
• Paid Time Off (PTO)
• Maternity Leave
• Holiday Bonus
• Closed on Major Holidays
If you love great food, great people, and want to grow with a fast-growing brand, we would love to meet you.
Join the Richie’s Chicken & Soul Family
REQUIREMENTSABOUT THE COMPANYAbout Richie’s Chicken & Soul
Would you like to be part of a caring team that provides impeccable service and great food in a fun-loving environment?
Do you believe the best times involve good food?
Richie’s Chicken & Soul is looking for caring, energetic, and passionate leaders to join our team. Our mission is to brighten everyone’s day through down-home cooking and soulful hospitality.
We believe in Spreading the Love, Remembering Our Roots & Doing It With Style.
We are establishing Richie’s Chicken & Soul as the premier fast-casual soul food restaurant in the Tri-State. Come grow with us!
Instagram, Facebook & TikTok: @richieschicken