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Fnol Claim Representative Jobs (NOW HIRING)

Fleet Response

Third Party Claims Specialist

Hudson, OH · On-site

$19/hr

Working closely with Senior Claims Representatives, this position helps ensure claims are handled ... The Third-Party Claims Specialist assists with claim setup, documentation, repairs, rentals ...

Hollerhyundai

$80K - $100K/yr

... claim lifecycle, from First Notice of Loss (FNOL) through closure. * Manage and support claims ... Chair Risk Performance / Safety Committee; convening members representative of company to review ...

Automotive Services Network

Risk Manager

Winter Park, FL

$80K - $100K/yr

... claim lifecycle, from First Notice of Loss (FNOL) through closure. * Manage and support claims ... Chair Risk Performance / Safety Committee; convening members representative of company to review ...

Holler-Classic Automotive

Risk Manager

Winter Park, FL

$80K - $100K/yr

... claim lifecycle, from First Notice of Loss (FNOL) through closure. * Manage and support claims ... Chair Risk Performance / Safety Committee; convening members representative of company to review ...

Hollerhyundai

Risk Manager

Winter Park, FL · On-site

$80K - $100K/yr

... claim lifecycle, from First Notice of Loss (FNOL) through closure. * Manage and support claims ... Chair Risk Performance / Safety Committee; convening members representative of company to review ...

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How much do fnol claim representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for fnol claim representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a FNOL Claim Representative?

A FNOL (First Notice of Loss) Claim Representative is a professional in the insurance industry responsible for handling the initial report of an insurance claim. They gather information from policyholders or claimants about an incident, document the details, and guide them through the first steps of the claims process. FNOL Claim Representatives play a crucial role in ensuring claims are reported accurately and efficiently, setting the stage for further investigation and resolution. Their work helps streamline the claims process and provides policyholders with support during stressful situations.

What are the key skills and qualifications needed to thrive as an FNOL Claim Representative?

To thrive as an FNOL Claim Representative, you need strong analytical abilities, attention to detail, and knowledge of insurance policies, often supported by a high school diploma or equivalent and experience in customer service or claims. Familiarity with claims management software, call center systems, and sometimes industry certifications like AIC or CPCU are typically required. Excellent communication, empathy, and problem-solving skills help manage stressful situations and build trust with policyholders. These skills are crucial for accurately processing claims, ensuring customer satisfaction, and maintaining efficient workflow in high-pressure environments.

What are some common challenges faced by FNOL Claim Representatives, and how can they be managed effectively?

FNOL (First Notice of Loss) Claim Representatives often encounter challenges such as handling high call volumes, managing emotionally distressed claimants, and ensuring accurate data entry under time pressure. To manage these challenges, successful representatives prioritize strong communication skills, active listening, and efficient use of claim management software. Collaboration with other departments, such as underwriting and adjusters, also helps resolve issues quickly and ensures a smooth claims process. Continuous training and a supportive team environment are key to staying updated and reducing stress in this fast-paced role.

What are popular job titles related to Fnol Claim Representative jobs?

For Fnol Claim Representative jobs, the most frequently searched job titles are:

Infographic showing various Fnol Claim Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Customer Service - First Notice of Loss Claims Representative

Las Vegas, NV • On-site

Superior Underwriters
See more jobs at Superior Underwritersexternal

Full-time

Posted 21 days ago

Key responsibilities

  • Respond to client inquiries via phone, email, or fax in a timely, courteous, and professional manner.

  • Assist with claims processing, claims update inquiries, coverage verification, and account updates.

  • Support claim intake processes, including FNOL (First Notice of Loss) entry and settlement processing.

Job description

Customer Service - First Notice of Loss Specialist

Location: Corporate Office Las Vegas, NV

Superior Underwriters is a respected leader in the insurance industry, dedicated to providing exceptional claims handling and customer service. Superior Underwriters is seeking a detail-oriented, and customer-focused professional to join our team as a First Notice of Loss Specialist.

We offer Competitive salary and benefits package, opportunities for career growth and development. We reward hard work, promote from within and offer excellent training and career development for our employees.

In this FNOL claims role, you will serve as the first point of contact for clients reporting claims and seeking policy information. You’ll provide exceptional service, gather and document all necessary loss information, and ensure client inquiries and claim data are handled accurately and promptly.

Key Responsibilities:

· Respond to client inquiries via phone, email, or fax in a timely, courteous, and professional manner.

· Provide accurate and clear information regarding insurance policies, claims processes, and services.

· Accurately input and maintain customer and claims data in the CRM system.

· Handle customer complaints and concerns with a focus on positive resolution.

· Assist with claims processing, claims update inquiries, coverage verification, and account updates.

· Collaborate with internal departments (underwriting, claims, customer service) to resolve complex client issues.

· Support claim intake processes, including FNOL (First Notice of Loss) entry and settlement processing.

· Conduct follow-ups to ensure customer satisfaction and ongoing support.

· Recommend appropriate services or products based on customer needs.

· Meet or exceed service performance goals, including response time and customer satisfaction.

Qualifications & Requirements:

· Strong verbal and written communication skills.

· Exceptional attention to detail and accuracy.

· Ability to manage multiple tasks and prioritize in a fast-paced setting.

· Critical thinking and problem-solving skills.

· Proficiency in Microsoft Office; CRM system experience preferred.

· Professional, empathetic, and calm demeanor under pressure.

Education/Experience/Licenses/Certificates:

· Bilingual in Spanish and English (required).

· Background in Property & Casualty Insurance (preferred).

· Previous experience in customer service, underwriting, or call center environments is a plus.

Physical Demands:

· Sit for long periods of time

· Repeat the same movements

· Use of hands to handle, control, or feel objects, tools or controls

· See details of objects that are less than a few feet away

· Understand the speech of another person

· Speak clearly so listeners can understand

Superior Underwriters is an equal opportunity employer. We value integrity, accuracy, and professionalism in everything we do. If you're ready to bring your skills into a role where every inspection contributes to protecting people and property, we encourage you to apply.