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Fnol Claim Representative Jobs (NOW HIRING)

Fortegra

First Notice of Loss Specialist

Jacksonville, FL · On-site

$15.25 - $20.25/hr

... branch representatives and managing general agents. This role combines Customer Service, FNOL ... Prior experience in a claim environment, including working with policyholders and handling FNOL ...

Chubb Life Fund

Lead the daily workflow of the FNOL Intake, Payments & Customer Service team, ensuring work is ... Oversee the quality of claim notes, supporting documentation, and system entries to maintain data ...

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Fnol Claim Representative information

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How much do fnol claim representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for fnol claim representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a FNOL Claim Representative?

A FNOL (First Notice of Loss) Claim Representative is a professional in the insurance industry responsible for handling the initial report of an insurance claim. They gather information from policyholders or claimants about an incident, document the details, and guide them through the first steps of the claims process. FNOL Claim Representatives play a crucial role in ensuring claims are reported accurately and efficiently, setting the stage for further investigation and resolution. Their work helps streamline the claims process and provides policyholders with support during stressful situations.

What are the key skills and qualifications needed to thrive as an FNOL Claim Representative?

To thrive as an FNOL Claim Representative, you need strong analytical abilities, attention to detail, and knowledge of insurance policies, often supported by a high school diploma or equivalent and experience in customer service or claims. Familiarity with claims management software, call center systems, and sometimes industry certifications like AIC or CPCU are typically required. Excellent communication, empathy, and problem-solving skills help manage stressful situations and build trust with policyholders. These skills are crucial for accurately processing claims, ensuring customer satisfaction, and maintaining efficient workflow in high-pressure environments.

What are some common challenges faced by FNOL Claim Representatives, and how can they be managed effectively?

FNOL (First Notice of Loss) Claim Representatives often encounter challenges such as handling high call volumes, managing emotionally distressed claimants, and ensuring accurate data entry under time pressure. To manage these challenges, successful representatives prioritize strong communication skills, active listening, and efficient use of claim management software. Collaboration with other departments, such as underwriting and adjusters, also helps resolve issues quickly and ensures a smooth claims process. Continuous training and a supportive team environment are key to staying updated and reducing stress in this fast-paced role.

What are popular job titles related to Fnol Claim Representative jobs?

For Fnol Claim Representative jobs, the most frequently searched job titles are:

Infographic showing various Fnol Claim Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Call Center - FNOL Customer Service Rep - Work from home!

Remote

Claims Management Resources
See more jobs at Claims Management Resourcesexternal

$12.50 - $14/hr

Other

Retirement, PTO

Posted 6 days ago

Job description

Call Center - FNOL Customer Service Rep - Work from home!

Salary Range $12.50 - $14.00 Hourly Level Entry Position Type Full Time Job Shift Any Education Level High School Travel Percentage None Category Entry Level

Description

Please note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon.

We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.

Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.

We're passionate about throwing company events that bring us together and celebrate each other's achievements. We're also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.

Who We're Looking For

We're looking for someone comfortable receiving inbound calls who can positively interact with our customers. As an First Notice of Loss (FNOL) Representative I, we expect you to provide quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our client's property.

Tiered Support Bonus System

The following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job!

  • Level 1 = $125
  • Level 2 = $175
  • Level 3 = $240

FNOL Incentive Program

This program is specifically for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to CMR's tiered support bonus system.

The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.

Qualifications

On a Typical Day, You'll

  • Accept inbound calls from engineers, technicians and other field operators reporting FNOL
  • Communicate effectively while entering data accurately into a customized database
  • Report underground damage to locate companies when applicable
  • Provide outstanding service to customer representatives
  • Analyze photos and map the correct location

Stuff You Should Know

  • You may be assigned to work on special projects
  • The department functions 24/7/365, with multiple schedules to choose from!
  • This position is fully remote

Required Skills & Abilities

  • Ability to type a minimum of 55 wpm, error free; a typing test will be required
  • Fully competent with Microsoft Excel, Word, Outlook, PDF's and internet searches
  • Advanced phone and verbal communication skills
  • Active listening skills
  • Excellent written communication skills
  • Excellent reading skills; must be able to read and follow a script
  • Must be able to analyze and interpret photos to determine damage
  • Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment

Experience

  • 6 months to 1-year previous customer service call center experience required
  • Experience with Microsoft Teams a plus
  • High School Diploma or equivalent

Okay, But What Are the Perks

  • Paid time off
    • PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
  • CMR pays $50/month towards your internet service cost
  • CMR is a 4-year running winner of The Oklahoman Top Workplaces!

Pre-employment drug screenings and criminal background checks are mandatory

CMR offers a full menu of benefits including a matched 401k

CMR is an Equal Opportunity Employer

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