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Description:

ABOUT CHETOLA RESORT

For over 180 years, Chetola Resort has welcomed guests seeking a timeless mountain escape in the heart of the Blue Ridge Mountains. As a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. The Spa at Chetola provides a serene and restorative environment where guests enjoy therapeutic treatments tailored to their needs.

THE ROLE

Chetola Resort is seeking an energetic, detail-oriented, and guest-focused Hair Stylist to work with customers to help them achieve the look they want. This involves much more than cleaning and cutting hair. Stylists must communicate with customers to understand their exact needs, and they need to be knowledgeable enough to recommend the best styles for clients. all while delivering a Forbes Travel Guide–aligned service experience.

Weekend and holiday availability is required, as these are critical, high-demand periods for Spa operations and overall earning potential. Flexibility to support a variable schedule based on business levels is essential for success in this role.

As a member of the Chetola team, you will play a key role in delivering a Forbes-aligned guest experience while supporting the continued growth and success of the Spa.

WHAT YOU’LL DO

Guest Experience & Service Delivery

• Provide consistent, professional hair services in accordance with spa protocols and accepted certification practices
• Create a calm, welcoming, and personalized environment for each guest
• Assess guest needs and recommend appropriate treatments, enhancements, and wellness solutions
• Educate guests on wellness, self-care practices, and product usage
• Deliver services within the appropriate time allotted and ensure prompt, on-time start and completion of each appointment

Guest Communication & Experience Enhancement

• Handle guest questions, concerns, and requests professionally, courteously, and promptly
• Provide accurate, appropriate, and timely responses to all guest needs
• Actively promote spa services and home care programs, meeting minimum retail sales goals, to enhance the guest experience
• Maintain complete knowledge of all spa services, products, and current promotions

Spa Operations & Station Standards

• Prepare treatment rooms before each service and properly clean, sanitize, and restock rooms after each appointment
• Uphold all sanitation, sterilization, and safety standards in accordance with state law and spa policies
• Properly care for spa equipment and use appropriate product amounts to support cost control efforts

Team Collaboration & Communication

• Communicate any guest or operational concerns to Spa leadership in a timely manner
• Maintain a positive attitude and contribute to a supportive, team-oriented work environment
• Support overall Spa operations and assist in other areas as requested by management

ATTENTION TO DETAIL IN ACTION

At The Spa at Chetola, excellence is felt in every moment of the guest experience. As a Hair Stylist, you’ll deliver a refined, consistent experience by paying close attention to:

• Station readiness: Proper lighting, calming music, comfortable temperature, and a fully prepared, clutter-free environment before each guest arrives.
• Personal presentation: Professional, polished appearance with a calm, confident presence that immediately puts guests at ease.
• Touch and technique consistency: Smooth transitions, consistent pressure, and attention to guest cues throughout the service.
• Sanitation excellence: Meticulous cleaning and sanitation of treatment rooms, tools, and surfaces between each service.
• Guest transitions: Warm, unhurried greetings and closings that create a seamless, elevated experience from arrival to departure.
• Product and aroma control: Thoughtful use of oils and products to enhance the experience without overwhelming the senses.
• Awareness and anticipation: Noticing and adjusting small details—temperature, pressure, comfort, or guest preferences—before they are voiced.

Requirements:ABOUT YOU

• Passionate about hair, wellness, and hospitality
• Strong attention to detail with a proactive, ownership mindset
• Engaging, personable, and confident interacting with guests
• Safety-focused with sound judgment and situational awareness
• A collaborative team player who thrives in a dynamic environment

REQUIREMENTS

• Previous experience in recreation, hospitality, wellness, or guest services preferred
• Experience coordinating schedules or working with vendors/instructors is a plus
• Strong communication and organizational skills
• Ability to work outdoors in varying weather conditions
• Physical ability to lift, move equipment, and remain active throughout shifts
• Flexible availability including weekends, holidays, and peak seasons
• Commitment to safety, professionalism, and Forbes-aligned service standards

INDEPENDENT CONTRACTOR DISCLAIMER

This is a 1099 independent contractor position, not employment with Chetola Resort. Contractors:

• Are not eligible for employee benefits or hourly wages.
• Must maintain all required state licensure, certifications, and liability insurance at their own expense.
• Are prohibited from soliciting Chetola guests for outside services or providing services not scheduled and paid through Chetola Resort.
• Are responsible for reporting their own income and gratuities for tax purposes.

WHY CHETOLA

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Join a dedicated and growing team shaping the next era of a beloved mountain resort
• Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
• Competitive hourly pay and access to on-property perks

Chetola Resort is an Equal Opportunity business partner. We welcome all qualified massage therapists to apply regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, or other protected characteristics.