ZipRecruiter

Log In

1

Floor Associate Jobs in Springfield, MA (NOW HIRING)

Tjx

cashier- sale floor associates

Enfield, CT

$16.94 - $17.44/hr

Accurately processes and prepares merchandise for the sales floor following company procedures and ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

cashier- sale floor associates

Enfield, CT · On-site

$16.94 - $17.44/hr

Accurately processes and prepares merchandise for the sales floor following company procedures and ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Floor & Decor

Warehouse Associate

West Hartford, CT

$18/hr

As a warehouse associate at Floor & Decor, you are the backbone of our retail location. Your key responsibilities will be compiling orders and replenishing and moving merchandise, whether it be on ...

TJX Companies

cashier- sale floor associates

Enfield, CT

$16.94 - $17.44/hr

Accurately processes and prepares merchandise for the sales floor following company procedures and ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Floor & Decor

Receiving Associate

West Hartford, CT

$18/hr

Paid Volunteer Time Off that starts on Day 1 Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color ...

Floor & Décor

Warehouse Associate

West Hartford, CT

$18/hr

As a warehouse associate at Floor & Decor, you are the backbone of our retail location. Your key responsibilities will be compiling orders and replenishing and moving merchandise, whether it be on ...

Floor & Decor

Retail Sales Associate

West Hartford, CT · On-site

$18/hr

Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates ...

Floor & Décor

Receiving Associate

West Hartford, CT

$18/hr

Paid Volunteer Time Off that starts on Day 1 Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color ...

next page

Showing results 1-20

All JobsFloor Associate JobsFloor Associate Jobs in Springfield, MA

Floor Associate information

See Springfield, MA salary details

$6

$15

$22

How much do floor associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for floor associate in Springfield, MA is $15.22, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $17.26 per hour, depending on experience, location, and employer.

What is a floor associate?

Floor Associates are retail or store employees responsible for assisting customers, maintaining product displays, restocking shelves, and ensuring the sales floor is clean and organized. They often help customers locate merchandise, answer product-related questions, and may assist with inventory. Floor Associates play a key role in delivering excellent customer service and supporting overall store operations.

What skills and qualifications are needed to be a floor associate?

To thrive as a Floor Associate, you need strong customer service skills, basic math abilities, and familiarity with retail procedures, often supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, inventory management tools, and barcode scanners is commonly required. Excellent communication, teamwork, and problem-solving skills set top performers apart in this role. These skills are crucial for providing a positive shopping experience, maintaining efficient store operations, and ensuring customer satisfaction.

How do floor associates collaborate with other team members?

Floor Associates work closely with store managers, supervisors, and other associates to maintain organized merchandise displays, restock shelves, and promptly address customer inquiries. They often communicate with the inventory or stock team to ensure product availability and with cashiers to assist with customer flow during busy hours. Effective teamwork and clear communication are essential for providing excellent customer service and keeping the sales floor running efficiently.

What is the difference between Floor Associate vs Retail Sales Associate?

AspectFloor AssociateRetail Sales Associate
Primary RoleAssist customers on the sales floor, stock shelves, maintain store appearanceEngage customers, promote products, process sales transactions
Work EnvironmentRetail stores, warehouses, showroomsRetail stores, shopping malls, department stores
Required CredentialsHigh school diploma often preferred, on-the-job trainingHigh school diploma often preferred, sales training
Industry UsageCommon in retail, furniture, electronics, apparelCommon in retail, electronics, apparel, specialty stores

Both roles are vital in retail settings, with Floor Associates focusing on store maintenance and customer assistance, while Retail Sales Associates emphasize direct sales and customer engagement. The roles often overlap, but their primary responsibilities differ slightly based on the store's needs.

Is a sales floor associate an entry level job?

A sales floor associate is typically an entry-level position that requires minimal prior experience. It often involves tasks like customer service, stocking shelves, and operating cash registers, making it accessible for those new to retail work. Many employers provide on-the-job training for this role.

What are the most commonly searched types of Floor jobs in Springfield, MA?

The most popular types of Floor jobs in Springfield, MA are:

What job categories do people searching Floor Associate jobs in Springfield, MA look for?

The top searched job categories for Floor Associate jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Floor Associate jobs?

Cities near Springfield, MA with the most Floor Associate job openings:

Floor Associate jobs near you
Infographic showing various Floor Associate job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,651 per year, or $15.2 per hour.

Sales Floor Associate - Hampshire Mall

JCPenney

Hadley, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

JCPenney rating

5.6

Company rating: 5.6 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well.being a Sales Floor Associate at JCPenney might be the position for you!
Primary Responsibilities:
    \t
  • Customer Service & Sales\t
      \t\t
    • Greets and assists customers in finding products and delivers outstanding customer service
      • \t\t
    • Partners with other team members when additional support is needed
      • \t\t
    • Actively listens to customer issues in a calm and agreeable manner to resolve problems
      • \t
    \t
    • \t
  • Truck / Restock & Inventory\t
      \t\t
    • Follows placement directions to effectively place set merchandise statements
      • \t\t
    • Contributes to merchandise receipt and reverse logistics processes
      • \t\t
    • Assists with the execution of inventory processes
      • \t\t
    • Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
      • \t\t
    • Contributes to the restock program to identify replenishment opportunities
      • \t
    \t
    • \t
  • SET / Visual / Environment\t
      \t\t
    • Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing
      • \t\t
    • Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
      • \t\t
    • Helps oversee and maintain all fitting room and sales floor recovery processes
      • \t\t
    • Contributes to the execution of visual elements to support merchandising statements
      • \t\t
    • Responsible for stockroom maintenance
      • \t
    \t
    • \t
  • Omnichannel\t
      \t\t
    • Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
      • \t\t
    • Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
      • \t
    \t
    • \t
  • General Operations\t
      \t\t
    • Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
      • \t\t
    • Assists with the Defective process execution to ensure integrity of inventory and prevent shrink
      • \t
    \t
    • \t
  • Performance Standards\t
      \t\t
    • Supports company shrink and safety initiatives
      • \t\t
    • Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
      • \t
    \t

Core Competencies & Accomplishments:
    \t
  • Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
    • \t
  • Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
    • \t
  • Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
    • \t
  • Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other
    • \t
  • Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
    • \t
  • Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
    • \t
  • Drive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change
    • \t
  • Work experience- 1-2 years of retail experience

At this time, JCPenney does not anticipate closing this job opportunity.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

What JCPenney employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply