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Floor Assistant Jobs in Springfield, MA (NOW HIRING)

Encompass Health

Floor Technician

Ludlow, MA

$15.75 - $19.25/hr

Become the Floor Technician you always wanted to be * Assist in the maintenance of floor finishes to create a safe and welcoming environment for patients, visitors, and employees. * Perform routine ...

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O'Reilly Auto Parts

Merchandising Specialist

Bolton, CT · On-site

ESSENTIAL JOB FUNCTIONS Greet customers on sales floor, assist them in location of merchandise or direct them to a parts specialist if hard parts are needed. Check in, price, and put up stock. Keep ...

O'Reilly Auto Parts

Merchandising Specialist

Conway, MA · On-site

ESSENTIAL JOB FUNCTIONS Greet customers on sales floor, assist them in location of merchandise or direct them to a parts specialist if hard parts are needed. Check in, price, and put up stock. Keep ...

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Floor Assistant information

See Springfield, MA salary details

$9

$16

$21

How much do floor assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for floor assistant in Springfield, MA is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $17.50 per hour, depending on experience, location, and employer.

What is a floor assistant?

Floor Assistants are staff members who help maintain the organization, cleanliness, and efficiency of a store, warehouse, or event venue. Their duties often include stocking shelves, assisting customers, managing inventory, and ensuring that the floor area is safe and tidy. Floor Assistants play a key role in supporting daily operations and providing excellent customer service. They may also help with setting up displays, handling deliveries, and answering customer queries. This position typically requires good communication skills and the ability to work well as part of a team.

What are the key skills and qualifications needed to thrive as a floor assistant, and why are they important?

To thrive as a Floor Assistant, you need strong organizational skills, attention to detail, and basic numeracy, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and safety protocols is typically required. Excellent communication, teamwork, and customer service skills help you stand out by ensuring smooth store operations and positive customer experiences. These abilities are crucial for maintaining efficiency, supporting sales, and creating a welcoming retail environment.

What are the most common challenges faced by a floor assistant, and how can they be managed effectively?

Floor Assistants often encounter challenges such as managing multiple tasks simultaneously, maintaining a high level of customer service during busy periods, and adapting to sudden changes in inventory or store layout. Effective time management, clear communication with team members, and staying organized can help overcome these challenges. Additionally, proactively seeking guidance from supervisors and collaborating with colleagues can make the work environment more supportive and efficient.

What is the difference between Floor Assistant vs Stock Clerk?

AspectFloor AssistantStock Clerk
Required CredentialsHigh school diploma; on-the-job trainingHigh school diploma; some roles may require certifications
Work EnvironmentRetail stores, warehouses, manufacturing floorsWarehouses, retail stockrooms, distribution centers
Employer & Industry UsageRetail, manufacturing, logisticsRetail, wholesale, logistics
Common Search & ComparisonYesYes

While both roles involve working in physical environments like warehouses or stores, a Floor Assistant primarily supports floor operations, customer service, and assisting staff, whereas a Stock Clerk focuses on managing inventory, stocking shelves, and organizing stock. Understanding these differences helps job seekers identify the role that best matches their skills and career goals.

What are the most commonly searched types of Floor jobs in Springfield, MA?

The most popular types of Floor jobs in Springfield, MA are:

What job categories do people searching Floor Assistant jobs in Springfield, MA look for?

The top searched job categories for Floor Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Floor Assistant jobs?

Cities near Springfield, MA with the most Floor Assistant job openings:

Floor Assistant jobs near you
Infographic showing various Floor Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $33,865 per year, or $16.3 per hour.

Sales Floor Assistant - Holyoke Mall

JCPenney

Holyoke, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 hours ago

JCPenney rating

5.6

Company rating: 5.6 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.
Primary Responsibilities:
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  • Customer Service & Sales - Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
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  • Door to Floor / Restock / RFID & Inventory - Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
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  • SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
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  • Omnichannel (SVG 2-3 only) - Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
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  • General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.
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  • Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:
To achieve success at JCPenney, a Merchandise Assistant will possess the following:
Results - Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
Ownership - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

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