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Flight Service Manager Jobs in Madison, WI (NOW HIRING)

U.S. Navy

AIR TRAFFIC CONTROLLER

Whitewater, WI · On-site

AIR TRAFFIC CONTROLLER Commercial airlines aren't the only ones who need traffic management. In the ... flight deck. Their responsibilities include: * Providing air traffic control services in air ...

U.S. Navy

AIR TRAFFIC CONTROLLER

Whitewater, WI · On-site

AIR TRAFFIC CONTROLLER Commercial airlines aren't the only ones who need traffic management. In the ... flight deck. Their responsibilities include: * Providing air traffic control services in air ...

U.S. Navy

AIR TRAFFIC CONTROLLER

Madison, WI · On-site

AIR TRAFFIC CONTROLLER Commercial airlines aren't the only ones who need traffic management. In the ... flight deck. Their responsibilities include: * Providing air traffic control services in air ...

U.S. Navy

AIR TRAFFIC CONTROLLER

Madison, WI · On-site

AIR TRAFFIC CONTROLLER Commercial airlines aren't the only ones who need traffic management. In the ... flight deck. Their responsibilities include: * Providing air traffic control services in air ...

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Flight Service Manager information

What is a flight service manager?

Flight Service Managers are airline professionals responsible for overseeing the in-flight service and cabin crew on commercial flights. They ensure that passengers receive high-quality service and that all safety regulations and procedures are followed during the flight. Their duties include supervising flight attendants, handling customer concerns, and coordinating with the cockpit crew. They play a key role in maintaining passenger comfort and safety, as well as ensuring compliance with airline policies.

How does a flight service manager typically collaborate with cabin crew and ground staff to ensure a smooth flight experience?

A Flight Service Manager works closely with both cabin crew and ground staff to coordinate all aspects of in-flight service and passenger safety. They lead pre-flight briefings, delegate responsibilities, and ensure that all team members are informed about specific passenger needs or flight details. Throughout the journey, they act as the main point of contact for resolving issues, maintaining service standards, and communicating with ground staff regarding special requirements or post-flight procedures. This collaborative approach helps maintain a seamless and high-quality experience for passengers.

What are the key skills and qualifications needed to thrive as a flight service manager, and why are they important?

To excel as a Flight Service Manager, you need strong leadership abilities, in-depth knowledge of airline safety procedures, and experience in in-flight service operations, often supported by previous cabin crew experience and specialized training. Familiarity with airline management software, crew scheduling systems, and safety management systems (SMS) is typically required. Outstanding communication, conflict resolution, and customer service skills help you manage diverse teams and ensure a positive passenger experience. These skills are vital for maintaining safety, operational efficiency, and high service standards on every flight.

How do you become a flight service manager?

To become a flight service manager, candidates typically need a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, aviation management, or related fields. Relevant experience in customer service or airline operations is essential, along with strong leadership, communication, and organizational skills; some roles may require certification or training in airline safety and procedures.

How much does a flight service manager make?

A flight service manager typically earns between $50,000 and $80,000 annually, depending on experience, location, and the size of the airline or organization. They oversee customer service operations on flights and may require certifications in customer service or aviation safety.

What are popular job titles related to Flight Service Manager jobs in Madison, WI?

For Flight Service Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Flight Service Manager jobs in Madison, WI look for?

The top searched job categories for Flight Service Manager jobs in Madison, WI are:

Flight Service Manager jobs near you
Infographic showing various Flight Service Manager job openings in Madison, WI as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Charter Sales Flight Coordinator

SC Aviation, Inc.

Janesville, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description


We are seeking a Flight Coordinator & Client Services professional to support Part 135 charter and aircraft owner operations by managing trip logistics, customer communication, and real time operational support. This role is ideal for someone who is highly organized, calm under pressure, customer focused, and eager to learn. Prior aviation experience is helpful but not required.
What You'll Do:
As a Flight Logistics & Client Services Coordinator, you will serve as the central point of communication for charter operations. You will support wholesale and owner flights from initial quote through trip completion, ensuring a seamless customer experience and safe, efficient operations. This role reports to the Charter Sales & Flight Coordination Manager and is also responsible for:
• Quoting trips, booking trips, verification of passenger information against the Transportation Security Administration (TSA) list, arranging catering, hotels, international handling, &/or ground transportation, etc.
• Proactively addressing customer needs that may arise before, during, or after a flight
• Providing prompt and accurate quotes to new and existing customers using our Operations System and follow up as appropriate
• Developing good working relationships with customers, vendors, brokers, and colleagues
• Maintaining an awareness of fleet movements through flight following and crew communication
• Gaining and sustaining a basic understanding of Part 135 requirements and a working knowledge of fleet aircraft, airports, and scheduling software (training provided)
Some evening/weekend/holiday on-call availability will be required.
Qualifications
This is a shared role so the ability to work collaboratively is required. You must possess professional level communication skills and thrive in a dynamic environment. Ideally, you will have at least an Associate degree in aviation management, logistics, or business and at least one year of experience in aviation, logistics, or travel industries.
In addition, we are looking for:
• A solution-oriented, positive, and customer-focused demeanor
• Demonstrated problem-solving skills
• Exceptional organizational and multi-tasking skills
• Comfort with MS Office and utilizing a variety of software applications
• Prior customer service experience is required
• Previous knowledge of general aviation &/or luxury sales is preferred
About Us
Located in Janesville, WI, SC Aviation provides international private jet air charter and aircraft management services. For nearly 70 years, we've been delivering a world-class business aviation experience across the Midwest. As an affiliate of Colony Brands one of North America's largest multi-channel, direct-marketing companies, we offer a wide range of benefits and programs designed to enhance the well-being of our team members. We offer competitive salaries, substantial benefits, work/life balance and attractive schedules. At SC Aviation, you are part of a crucial team of aviation professionals who take pride in what they accomplish every day.
Benefits Details
SC Aviation, Inc. is not just about growing our profits - We are about giving our employees the opportunity for growth and providing a better place to live and work. We also offer our employees many great rewards in addition to monetary compensation:
  • Medical/Dental/Vision insurance
  • A robust Wellness Program including Onsite Healthcare
  • Superb Retirement Plans (401K & a company-funded Pension Plan)
  • Extensive Paid Time Off (PTO) benefits
  • Educational Assistance
  • Company Profit-Sharing
  • Company Product Discounts
  • And, so MANY more!

    • Apply