Flight Service Manager Jobs in Madison, WI (NOW HIRING)

Schedule: This is a hands-on, active role at the heart of every flight departure and arrival. Shifts include days, evenings, nights, weekends, and holidays. Hours vary based on flight schedules and may fluctuate seasonally.

Every flight that departs on time starts on the ramp. As a Ramp Service Agent with TDA AGH, you are a critical part of the ground team responsible for the safe, efficient turnaround of every aircraft. From loading baggage and marshaling aircraft to operating ground equipment and maintaining a secure ramp environment, your work directly impacts the passenger experience and the success of our operation. No prior experience is required — we will train the right person. If you are dependable, safety-minded, and ready to work hard as part of a close-knit team, we want to hear from you.

• Load and unload passenger baggage, luggage, and co-mail of various weights and dimensions to and from aircraft and the airport baggage receiving area.

• Operate ground service equipment (GSE) including tugs, belt loaders, and related equipment safely and in accordance with all regulations.

• Marshal aircraft to and from gates; assist with aircraft pushback procedures.

• Provide proper handling of baggage and items requiring special care.

• Perform aircraft interior cleaning and lavatory servicing between flights.

• Conduct aircraft security searches and commissary security searches as required.

• Ensure ramp areas are safe, clean, and free of Foreign Object Debris (FOD) at all times.

• Inspect and maintain all ground equipment in proper working order; report any deficiencies immediately.

• Communicate effectively with team members and other departments using a two-way radio.

• Assist customer service agents and passengers with special needs as directed.

• Follow all safety regulations, including proper use of ground equipment and required personal protective equipment (PPE).

• Complete all required training.

• Only complete tasks for which you are fully trained.

• Report any safety hazard or incident immediately to your supervisor.

• Other duties as assigned by management.

• High school diploma or equivalent.

• Must be at least 18 years of age.

• Must possess a valid driver's license.

• Basic computer skills.

• Must be able to read and write English.

• Must pass a 10-year background check and pre-employment drug test.

• Must have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986.

• Must successfully attend and complete all required training.

• No prior experience necessary — we will train the right candidate.

• Prior experience in a physical, outdoor, or logistics-related role.

• Experience operating heavy equipment, forklifts, or commercial vehicles.

• Familiarity with airport or airline ground operations.

• Ability to communicate in a second language is a plus.

Airport ramp environment — primarily outdoors with some indoor work. Agents are exposed to a full range of weather conditions including extreme heat, cold, rain, and wind. The ramp is a high-activity area with aircraft, vehicles, and equipment operating in close proximity. Subject to constant noise, jet exhaust, and fumes. Personal protective equipment is required and provided.

• Must be able to lift and carry a 70-pound suitcase from the floor to 18 inches, and carry a 70-pound suitcase with both hands for a distance of up to 25 feet.

• Must have the physical dexterity to perform repetitive tasks and motions including bending at the waist and knees, squatting, kneeling, crawling, and twisting, and sustaining those positions for extended periods.

• Must be able to work effectively in a high-pressure, time-sensitive environment.

• Must have sufficient vision and physical ability to safely perform all essential functions of the position.

• Safety First: Consistently follows all safety regulations, uses PPE correctly, keeps the ramp clear of FOD, and reports hazards immediately — no shortcuts.

• Reliability & Accountability: Shows up on time, follows through on responsibilities, and works independently with minimal supervision.

• Teamwork: Works cooperatively and positively with fellow agents, customer service staff, and airline personnel to keep flights on time.

• Composure Under Pressure: Maintains a calm, professional demeanor in high-stress, fast-paced situations including irregular operations and weather delays.

• Attention to Detail: Handles baggage and equipment carefully, conducts thorough security searches, and follows procedures with precision.

• Adaptability: Open to change, varied tasks, and shifting priorities; ready to step in wherever the operation needs support.

• Professionalism: Treats passengers, colleagues, and airline partners with respect and courtesy at all times.