... flight schedules and operational needs * Complete required reports, incident documentation, and shift logs accurately and on time * Support training and onboarding of new passenger service agents
... flight schedules and operational needs * Complete required reports, incident documentation, and shift logs accurately and on time * Support training and onboarding of new passenger service agents
Catering Flight Coordinator 1
Houston, TX · On-site
Abby's also provides exclusive gourmet delights for corporate offices, private and corporate events as well as food service management contracts. Position Our Flight Coordinator is responsible for ...
Catering Flight Coordinator 1
Houston, TX · On-site
Abby's also provides exclusive gourmet delights for corporate offices, private and corporate events as well as food service management contracts. Position Our Flight Coordinator is responsible for ...
Instructor Passenger Services Hourly
Houston, TX · On-site
$14.25 - $18.25/hr
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Communicate effectively with employees and management; work independently with minimal supervision
Instructor Passenger Services Hourly
Houston, TX · On-site
$14.25 - $18.25/hr
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Communicate effectively with employees and management; work independently with minimal supervision
Agent Passenger Services
Houston, TX · On-site
$20/hr
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
Agent Passenger Services
Houston, TX · On-site
$20/hr
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
Flight Nurse
Livingston, TX · On-site
POSITION OVERVIEW Under the direction and supervision of the area manager, this position is ... Give and Get Help - Giving your all in the service of others can tax your wellbeing. Know the signs ...
Flight Nurse
Livingston, TX · On-site
POSITION OVERVIEW Under the direction and supervision of the area manager, this position is ... Give and Get Help - Giving your all in the service of others can tax your wellbeing. Know the signs ...
Flight Nurse
Livingston, TX · On-site
$90 - $130/hr
POSITION OVERVIEW Under the direction and supervision of the area manager, this position is ... Give and Get Help - Giving your all in the service of others can tax your wellbeing. Know the signs ...
Flight Nurse
Livingston, TX · On-site
$90 - $130/hr
POSITION OVERVIEW Under the direction and supervision of the area manager, this position is ... Give and Get Help - Giving your all in the service of others can tax your wellbeing. Know the signs ...
Flight Nurse
Livingston, TX · On-site
POSITION OVERVIEW Under the direction and supervision of the area manager, this position is ... Give and Get Help - Giving your all in the service of others can tax your wellbeing. Know the signs ...
Flight Nurse
Livingston, TX · On-site
POSITION OVERVIEW Under the direction and supervision of the area manager, this position is ... Give and Get Help - Giving your all in the service of others can tax your wellbeing. Know the signs ...
Lead Agent Passenger Services
Houston, TX · On-site
$20/hr
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Observe and analyze work methods, providing feedback and escalating issues to management. * Assist ...
Lead Agent Passenger Services
Houston, TX · On-site
$20/hr
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Observe and analyze work methods, providing feedback and escalating issues to management. * Assist ...
Flight Nurse
Livingston, TX · On-site
POSITION OVERVIEWUnder the direction and supervision of the area manager, this position is ... Give and Get Help - Giving your all in the service of others can tax your wellbeing. Know the signs ...
Quick apply
Flight Nurse
Livingston, TX · On-site
POSITION OVERVIEWUnder the direction and supervision of the area manager, this position is ... Give and Get Help - Giving your all in the service of others can tax your wellbeing. Know the signs ...
Accounts Manager
Houston, TX · On-site
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The Account Manager oversees a business unit to ensure assets-including customers ...
Accounts Manager
Houston, TX · On-site
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The Account Manager oversees a business unit to ensure assets-including customers ...
Ability to manage classes and teach effectively * First-level facilitation skills * First-level ... This position may require access to export-controlled technology or services subject to the ...
Ability to manage classes and teach effectively * First-level facilitation skills * First-level ... This position may require access to export-controlled technology or services subject to the ...
Line Service Technician
Conroe, TX · On-site
$14.75 - $17.25/hr
Load/unload baggage * Assist pilots with aircraft pre and post flight services. * Top off fuel ... Skilled at managing customer demands and crisis with poise. * Ability to deliver an exceptional ...
Line Service Technician
Conroe, TX · On-site
$14.75 - $17.25/hr
Load/unload baggage * Assist pilots with aircraft pre and post flight services. * Top off fuel ... Skilled at managing customer demands and crisis with poise. * Ability to deliver an exceptional ...
Manager on Duty
Houston, TX · On-site
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The work of Manager-on-Duty includes directing supervisory personnel within assigned ...
Manager on Duty
Houston, TX · On-site
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The work of Manager-on-Duty includes directing supervisory personnel within assigned ...
Manager on Duty
Houston, TX · On-site
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The work of Manager-on-Duty includes directing supervisory personnel within assigned ...
Manager on Duty
Houston, TX · On-site
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The work of Manager-on-Duty includes directing supervisory personnel within assigned ...
Manager on Duty
Houston, TX · On-site
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The work of Manager-on-Duty includes directing supervisory personnel within assigned ...
Manager on Duty
Houston, TX · On-site
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The work of Manager-on-Duty includes directing supervisory personnel within assigned ...
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The work of Warehouse Manager includes directing supervisory personnel within assigned ...
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The work of Warehouse Manager includes directing supervisory personnel within assigned ...
Catering Flight Coordinator 1
Houston, TX · On-site
Abby's also provides exclusive gourmet delights for corporate offices, private and corporate events as well as food service management contracts. Position Our Flight Coordinator is responsible for ...
Catering Flight Coordinator 1
Houston, TX · On-site
Abby's also provides exclusive gourmet delights for corporate offices, private and corporate events as well as food service management contracts. Position Our Flight Coordinator is responsible for ...
Catering Flight Coordinator 1
Houston, TX · On-site
Abby's also provides exclusive gourmet delights for corporate offices, private and corporate events as well as food service management contracts. Position Our Flight Coordinator is responsible for ...
Catering Flight Coordinator 1
Houston, TX · On-site
Abby's also provides exclusive gourmet delights for corporate offices, private and corporate events as well as food service management contracts. Position Our Flight Coordinator is responsible for ...
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The work of Warehouse Manager includes directing supervisory personnel within assigned ...
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The work of Warehouse Manager includes directing supervisory personnel within assigned ...
Flight Service Manager information
What is a flight service manager?
Flight Service Managers are airline professionals responsible for overseeing the in-flight service and cabin crew on commercial flights. They ensure that passengers receive high-quality service and that all safety regulations and procedures are followed during the flight. Their duties include supervising flight attendants, handling customer concerns, and coordinating with the cockpit crew. They play a key role in maintaining passenger comfort and safety, as well as ensuring compliance with airline policies.
How does a flight service manager typically collaborate with cabin crew and ground staff to ensure a smooth flight experience?
A Flight Service Manager works closely with both cabin crew and ground staff to coordinate all aspects of in-flight service and passenger safety. They lead pre-flight briefings, delegate responsibilities, and ensure that all team members are informed about specific passenger needs or flight details. Throughout the journey, they act as the main point of contact for resolving issues, maintaining service standards, and communicating with ground staff regarding special requirements or post-flight procedures. This collaborative approach helps maintain a seamless and high-quality experience for passengers.
What are the key skills and qualifications needed to thrive as a flight service manager, and why are they important?
To excel as a Flight Service Manager, you need strong leadership abilities, in-depth knowledge of airline safety procedures, and experience in in-flight service operations, often supported by previous cabin crew experience and specialized training. Familiarity with airline management software, crew scheduling systems, and safety management systems (SMS) is typically required. Outstanding communication, conflict resolution, and customer service skills help you manage diverse teams and ensure a positive passenger experience. These skills are vital for maintaining safety, operational efficiency, and high service standards on every flight.
How do you become a flight service manager?
To become a flight service manager, candidates typically need a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, aviation management, or related fields. Relevant experience in customer service or airline operations is essential, along with strong leadership, communication, and organizational skills; some roles may require certification or training in airline safety and procedures.
How much does a flight service manager make?
A flight service manager typically earns between $50,000 and $80,000 annually, depending on experience, location, and the size of the airline or organization. They oversee customer service operations on flights and may require certifications in customer service or aviation safety.
What cities near Cleveland, TX are hiring for Flight Service Manager jobs?
Cities near Cleveland, TX with the most Flight Service Manager job openings:
Full-time, Part-time
Medical, Retirement
Re-posted 22 days ago
Worldwide Flight Services rating
5.7
Based on 95 frontline employees who took The Breakroom Quiz
53rd of 67 rated aviation services
Job description
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards.
Responsibilities
Minimum Requirements
Preferred Skills
Physical Requirements/Working Conditions
Perks & Benefits
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards.
Responsibilities
- Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
- Ensure compliance with airline procedure, TSA regulations, and safety protocols
- Provide on-the-spot coaching and support to agents to ensure service standards are met
- Resolve customer complaints and operational issues in a timely and professional manner
- Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
- Monitor staffing levels and adjust assignments based on flight schedules and operational needs
- Complete required reports, incident documentation, and shift logs accurately and on time
- Support training and onboarding of new passenger service agents
- Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
- Promote a positive and productive work environment, modeling excellent customer service and teamwork
Minimum Requirements
- High School Diploma or GED
- 2+ years of experience in passenger services or customer-service related field
- 1+ year of supervisory or lead experience in an operational setting
- Strong verbal and written communication skill s
- Ability to work varied shifts, including nights, weekends, and holidays
- Proficient in Microsoft Office and airline systems
- Ability to obtain and maintain all required airport and airline security clearances
- Must be able to stand, walk, bend, and lift up to 50 pounds
Preferred Skills
- Associate or Bachelor's degree in Aviation, Business, or related field
- Prior experience working with a ground handling service provider
- Knowledge of airline - specific policies and procedures
- Experience handling irregular operations, customer escalations, or emergency response
- Bilingual or multilingual skills
Physical Requirements/Working Conditions
- Ability to lift 70 pounds.
- Ability to handle stress.
- Work in a high noise level environment.
- Work with minimal supervision.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
What Worldwide Flight Services employees say
Pay
Benefits
Hours and flexibility
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About Worldwide Flight Services
Sourced by ZipRecruiter
Industry
Transportation and warehousing
Company size
10,000+ Employees
Headquarters location
Irving, TX, US