Flight Service Manager Jobs in Virginia (NOW HIRING)

Summary
This position is located in the Air Traffic Organization (ATO), System Operations Service Division, Flight Service Directorate. Flight Service manages program objectives, strategies, and plans for providing flight planning, advisory, operations, and search and rescue coordination services. The Flight Service Directorate also provides oversight of flight services performance, costs, and customer satisfaction within the National Airspace System (NAS).
Learn more about this agency
Duties
Help
Serves as an Air Traffic Control Specialist performing specialized staff assignments in support of Flight Service program activities. Applies experience and advanced knowledge of air traffic control procedures and operations to conduct analysis of flight planning, weather briefing usage, and pilot interaction data. Identifies trends, systemic issues, and operational concerns, and provides recommendations to improve the effectiveness of Flight Service operations.
Applies knowledge of pilot briefing processes, aeronautical information, and related staff programs (e.g., operational oversight, quality assurance, training, automation), contributing and supporting Flight Service program strategies, operational requirements, and regional or national program objectives.
Performs specialized assignments that contribute to Flight Service program strategies and operational requirements. Supports the development, review, and updating of operational guidance and reference materials to promote consistency with the Federal Aviation Administration's (FAA's) regulations and established procedures. Assists in the preparation of draft updates to national Flight Service operational policies under the direction of higher-level staff.
May act as a contributing specialist on broader work activities or may be individually responsible for specific projects or tasks within assigned program areas. Analyzes Flight Service performance data, including customer feedback, service delivery metrics, and operational trends. Prepares findings and recommendations to enhance service quality and operational consistency across the National Airspace System (NAS).
Uses operational data to support planning activities related to Flight Service modernization initiatives. Coordinates with service providers to address identified performance issues and to support adherence to established FAA standards and procedures.
As a contributing specialist, participates in the review and refinement of Flight Service operational guidance and procedures. Uses operational experience and data analysis to support updates to existing policies, standard operating procedures, and guidance materials, ensuring alignment with FAA regulations, safety directives, and modernization goals.
Supports regional and national program activities related to flight planning and search and rescue coordination services. Contributes to the development and updating of Flight Service operational guidance by providing expertise and operational insight.
Analyzes Flight Service performance data, including customer satisfaction metrics, service delivery indicators, and operational trends. Identifies performance issues and provides recommendations to senior staff to support service quality improvements. Collaborates with service providers to discuss identified issues and support resolution efforts led by higher level personnel.
Typical contacts include other specialists, contractors, air traffic control personnel, and technical or management staff. As a key focal point, coordinates with stakeholders, contractors, and service providers to exchange operational information, clarify technical requirements, and support project objectives. Prepares operational summaries, data analyses, and supporting documentation for inclusion in management reports, briefings, or program communications.
Uses operational data to support planning efforts related to Flight Service modernization. Recommends improvements to work processes and service delivery within established program frameworks. Works with service providers and more experienced specialists to resolve performance deficiencies and ensure compliance with FAA standards.
Established policies and procedures cover most assignments but allow considerable discretion to select an optimum approach or recommend a new approach. Must make extensive technical judgments when interpreting and implementing policy and procedures governing the assigned area.
Requirements
Help
Conditions of employment

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Must submit an SF50 (See Required Documents).
• Designated or Random Drug Testing required.
• In accordance with HRPM EMP 1.29/1.29a, this position MAY be a Career Enhancement Program/Career Progression assignment. The selectee(s) may be eligible for pay retention.
• Career Diversity is not enhanced when an employee is assigned to a staff or supervisory position in which they previously held on a permanent basis. CEP/CP selectees will be required to certify eligibility. Pay retention is not guaranteed.
• This position is not covered by PL 92-267 for early retirement purposes, and is therefore, not eligible for "good time" credit. Position is ineligible for true time and one half.

Qualifications
To qualify for this position, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to the FV-H, FG/GS-12 level. This experience is typically related to the line of work of the position to be filled, which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be credible, specialized experience must have been at least equivalent to the
next lower level in the normal line of progression for the occupation in the organization.
Specialized experience at the next lower level, FV-H:
Experience conducting analysis of flight planning, weather briefing usage, and pilot interaction data.
Experience supporting operational program activities through the application of established procedures and guidance.
Experience in a military or civilian air traffic facility that demonstrates possession of the knowledge, skills, and abilities required to perform the level of work of the specialization for which application is made. This experience must have provided a comprehensive knowledge of appropriate air traffic control laws, rules, and regulations.
You should include relevant examples of the specialized experience in your work history. Errors or omissions may impact your rating or may result in you not being considered.
Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD
THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE.
You may be asked to provide evidence or documentation that you have this type of experience later
in the selection process.
Your responses are subject to verification through job interviews or any other information obtained
during the application process.
Any exaggeration of your experience or any attempt to conceal information can result in disqualification.
Applicants may be asked to verify information on your application for employment with the FAA.
Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide
the required documentation will receive no further consideration for this position.
All qualification requirements must be met by the closing date of this vacancy announcement.
Education
Education cannot be substituted for experience.
Preview job questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional information
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements
This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each KSA section, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and
experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Applicants may be asked to verify information they have provided on their application for employment with the FAA.
Please ensure that you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.
Management may choose to interview all, some, or none of the referred candidates.
This position is covered by the FAA Core Compensation Plan. Additional information about core compensation is available on the website: https://www.faa.gov/jobs/workin here/benefits
This is a Level 2 (Non-Critical; Secret) position requires favorable adjudication of an Access National Agency Check and Inquiries (ANACI) background investigation prior to appointment, unless a waiver is obtained.
AFSCME Interview Criteria: Article 42, Section 13 states: If the selecting official decides to interview any employee on the selection list for a vacancy, then all who remain under consideration for the position at that point in the process must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list. If it is determined that interviews are required and telephone interviews are not utilized, travel expenses incidental to these interviews will be paid in accordance with the Agency's travel regulations and this Agreement.
Links to Important Information: Locality Pay, COLA
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.