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Flexible Remote Inbound Customer Service Jobs (NOW HIRING)

Ezarly

Inbound Customer Service

Manhattan, NY · Remote

Flexible scheduling and remote work arrangements. Eliminate commuting time and expenses ... Opportunity to grow in the customer service telecommunications industry. Comfortable and convenient ...

Ezarly

Inbound Customer Service

Richmond, VA · Remote

Flexible scheduling and remote work arrangements. Eliminate commuting time and expenses ... Opportunity to grow in the customer service telecommunications industry. Comfortable and convenient ...

Disabled Veteran Solutions

Customer Service Agent

Erie, PA · Remote

$15 - $20.25/hr

Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an Impact Through Meaningful Work Disabled Veteran Solutions (DVS) is seeking dedicated and ...

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Flexible Remote Inbound Customer Service information

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How much do flexible remote inbound customer service jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for flexible remote inbound customer service in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Flexible Remote Inbound Customer Service vs Flexible Remote Outbound Customer Service?

AspectFlexible Remote Inbound Customer ServiceFlexible Remote Outbound Customer Service
Primary RoleAssisting customers with inquiries, support, and issue resolutionMaking outbound calls to promote products, follow up, or gather feedback
Work EnvironmentHome-based, customer-facing interactionsHome-based, proactive outreach to clients
Required SkillsCommunication, problem-solving, patienceCommunication, persuasion, persistence
Common CertificationsCustomer service training, sometimes CRM software familiaritySales or telemarketing training often preferred

Flexible Remote Inbound Customer Service involves assisting customers who reach out with questions or issues, focusing on support and problem resolution. In contrast, Flexible Remote Outbound Customer Service requires proactively contacting clients for sales, follow-ups, or surveys. Both roles are remote, customer-focused, and often require similar communication skills, but their primary functions differ in approach and objectives.

What cities are hiring for Flexible Remote Inbound Customer Service jobs? Cities with the most Flexible Remote Inbound Customer Service job openings:
What are the most commonly searched types of Remote Inbound Customer Service jobs? The most popular types of Remote Inbound Customer Service jobs are:
What states have the most Flexible Remote Inbound Customer Service jobs? States with the most job openings for Flexible Remote Inbound Customer Service jobs include:
Flexible Remote Inbound Customer Service jobs near you
Inbound Customer Service Agent

Inbound Customer Service Agent

Disabled Veteran Solutions

Erie, PA • Remote

Full-time

Posted 8 days ago

Job description

Remote Inbound Customer Service Representative (Full-Time)
Disabled Veteran Solutions (DVS)

Make an Impact Through Meaningful Work

Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits.

This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day.

Start Date: June 15, 2026
Initial training will take place during your first two weeks.

Position Overview

In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency.

Responsibilities include:

  • Answering inbound calls and providing a positive, solution-oriented customer experience
  • Assisting with basic technical troubleshooting and initiating support tickets as needed
  • Scheduling appointments at designated service locations
  • Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
  • Conducting follow-up calls to ensure issues are resolved and customers remain informed
  • Delivering consistent, high-quality service in a structured environment

Required Qualifications

We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting.

  • High school diploma or GED required; additional education preferred
  • Prior customer service experience, particularly in call-driven environments
  • Strong verbal communication skills with the ability to build rapport quickly
  • Ability to troubleshoot basic technical issues independently
  • Comfortable working in a remote environment with minimal supervision
  • Ability to successfully complete an extensive credentialing and background check process

Preferred:

  • Bilingual (English/Spanish) candidates are strongly encouraged to apply

Technical & Work Environment Requirements

  • Reliable high-speed internet connection
  • Private, distraction-free workspace
  • Ability to navigate computer systems efficiently
  • DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset

Schedule & Training

  • Training Schedule: 9:00 AM - 4:30 PM EST
  • Regular Schedule - regular schedule set between the hours of 10:00am - 8:00pm - Monday - Friday

Consistent attendance and reliability are essential for success in this role.

Why Join DVS

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work.

At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.

Build a career where your work matters. Apply today to join the DVS team.

A pre-employment drug screening and criminal background check are required prior to employment.

Apply