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Flexible Call Center Jobs in Puerto Rico (NOW HIRING)

Island Finance LLC

Project Manager

San Juan, PR · On-site

The organization also maintains an extensive island-wide branch network, a call center, and an ... Being flexible and able to adjust plans as needed in response to changes. * Knowledge in Critical ...

Island Finance

Project Manager

San Juan, PR

The organization also maintains an extensive island-wide branch network, a call center, and an ... Being flexible and able to adjust plans as needed in response to changes. * Knowledge in Critical ...

Fora Pathways Inc

PR · On-site

$15/hr

... call center services, and other essential functions. At Fora, employment is more than a job. It's a ... Flexible schedule. * Adaptability to work in diverse environments. * Teamwork and collaboration ...

Fora Pathways Inc

PR · On-site

$15/hr

... call center services, and other essential functions. At Fora, employment is more than a job. It's a ... Flexible schedule. * Adaptability to work in diverse environments. * Teamwork and collaboration ...

Liberty Latin America Communications, Inc.

PR

Direct Debit, IVR Automatic Payment, Web Payment, Payment through a call center representative over ... Ability to work flexible hours, including evenings, weekends, and holidays. * Ability to work in ...

Liberty Latin America Communications, Inc.

PR

Direct Debit, IVR Automatic Payment, Web Payment, Payment through a call center representative over ... Ability to work flexible hours, including evenings, weekends, and holidays. * Ability to work in ...

O'Reilly Auto Parts

Parts Specialist

Ponce, PR · On-site

$17.50 - $23.75/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

O'Reilly Auto Parts

Parts Specialist

San Juan, PR

$17.25 - $23.25/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

O'Reilly Auto Parts

Parts Specialist

San Juan, PR · On-site

$17.50 - $23.75/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

O'Reilly Auto Parts

Parts Specialist

Arroyo, PR · On-site

$17.25 - $23.50/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

O'Reilly Auto Parts

Parts Specialist

Santa Isabel, PR · On-site

$16.25 - $21.75/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

O'Reilly Auto Parts

Parts Specialist

Maricao, PR · On-site

$17 - $23/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member ...

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Showing results 21-40

All JobsCall Center JobsFlexible Call Center JobsFlexible Call Center Jobs in Puerto Rico

Flexible Call Center information

What is a flexible call center?

A flexible call center is a customer service operation that offers adaptable work arrangements, such as remote work, adjustable schedules, and part-time shifts. This flexibility allows employees to better balance their work and personal lives while still providing support to customers. Flexible call centers often use cloud-based technology to enable agents to work from various locations and at different times, making it easier to scale operations and meet changing business needs.

How does working in a flexible call center impact daily scheduling and work-life balance?

Flexible call centers often offer a range of shifts, including part-time, split shifts, and remote options, which can be ideal for individuals needing to balance work with other commitments such as school or family. While this flexibility is a major benefit, it may also require adaptability, as schedules can change based on call volume and business needs. Team structures typically involve close collaboration with supervisors and regular virtual meetings to stay aligned. Being proactive in communicating your availability and preferences can help ensure a positive work-life balance while meeting the center’s operational requirements.

What are the key skills and qualifications needed to thrive as a flexible call center agent, and why are they important?

To thrive as a Flexible Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and chat platforms is important for handling customer interactions efficiently. Outstanding soft skills include patience, adaptability, and resilience under pressure to ensure high-quality customer experiences. These skills help agents effectively resolve issues, maintain customer satisfaction, and adapt to dynamic call center environments.

What is the difference between Flexible Call Center vs Customer Service Representative?

AspectFlexible Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote or on-site call center settingOffice or remote customer service setting
Industry UsageCommon in call centers across various industriesCommon in retail, telecom, and service sectors
Job FocusHandling inbound/outbound calls, flexible hoursAssisting customers, resolving issues, product info

Flexible Call Center roles typically involve handling calls in a call center environment with flexible scheduling, often remotely. Customer Service Representatives focus on assisting customers directly, often within specific industries. Both roles require similar credentials and work environments, but the flexible call center emphasizes adaptable hours and remote work options.

What are the most commonly searched types of Call Center jobs in Puerto Rico? The most popular types of Call Center jobs in Puerto Rico are:
What are popular job titles related to Flexible Call Center jobs in Puerto Rico? For Flexible Call Center jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Flexible Call Center jobs in Puerto Rico look for? The top searched job categories for Flexible Call Center jobs in Puerto Rico are:
Flexible Call Center jobs near you

Sign Language Interpreter Part Time

Purple Communications, Inc. and ZVRS

Guaynabo, PR • On-site

$56K/yr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Sign Language Interpreter Part Time
Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video in a call center and on-site at various customer locations when needed. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.
Part-Time Benefit Summary
ZP is pleased to offer the following part-time benefits for PT24 positions:
Limited Medical Plan: will offset some major medical needs such as hospitalization and doctors appointments; includes a discounted vision program
Telehealth Plan: discounted telehealth that offers limited telehealth visits only
Dental: limited coverage for standard type dental care needs
Life Insurance: allows for flat coverage benefit
Short-term Disability: allows for a portion of wages to be paid in certain cases in which an employee cannot work
Accident & Critical Illness
Community work (when available)
Flexible scheduling
401(k) Retirement Savings plan with employer match
EAP (Employee Assistance Program)
Massage Reimbursement
Job Requirements
  • Must be able to work 24 hours per week
  • Must be able to accept new or alternative interpreting assignments for a scheduled shift based on customer demand
  • Must pass the company's interpreting skills assessment
  • Must attend and successfully complete a 40 hour New Hire Training

Essential Duties and Responsibilities include the following:
  • Provide effective video relay service, video remote interpreting, and on-site interpreting for consumers
  • Support and model the company's mission and values
  • Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
  • Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping.
  • Adhere to all policies and procedures as outlined by the company and all FCC regulations
  • Demonstrate the ability to adapt quickly to new and changing technologies
  • Multi-task between interpreting effectively and utilizing video-based technology
  • Participate in company-sponsored training for Professional Development
  • Exhibit the ability to meet performance expectations with minimal supervision
  • Possess the ability to work effectively in a fast paced, dynamic environment
  • Demonstrate strong interpersonal skills in all settings
  • Ability to independently travel. Where driving is required, access to a vehicle, valid driver's license and required insurance.

Minimum Qualification Requirements:
  • Fluent ASL and spoken English language skills
  • Able to provide accurate interpretation
  • Understanding of Deaf culture
  • Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
  • Three to five years of experience in interpreting (preferred but not required)
  • As applicable, state licensure or state-required credentials
  • You must be 18 years or older to apply

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.
ZP Better Together, LLC is an Equal Opportunity Employer.

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