ZipRecruiter

Log In

1

Flex Routing Analyst Jobs in Florida (NOW HIRING)

Geologics

Circuit Design Engineer

Orlando, FL · Hybrid

$71/hr

... analysis activities. * Generate and maintain complete design documentation. * Core days in office ... Flex WFH days Monday or Thursday. Dependent on program needs. Required 3 days a week on site.

Geologics

Circuit Design Engineer

Orlando, FL · Hybrid

$71/hr

... analysis activities. * Generate and maintain complete design documentation. * Core days in office ... Flex WFH days Monday or Thursday. Dependent on program needs. Required 3 days a week on site.

NationsBenefits

Network Administrator

Plantation, FL · On-site

... flex cards, and member engagement solutions. We partner with managed care organizations to provide ... Administer and troubleshoot DNS, DHCP, IP addressing, VLANs, routing, switching, NAT, VPNs, and ...

Cyxtera

Sr. IP Architect

Coral Gables, FL · Hybrid

Design documents, low-level designs, MOPs, gap analyses, and clear technical specifications for the ... traffic engineering, flex-algo, TI-LFA, BGP-CT). * Deep BGP experience: route reflectors ...

All JobsRouting Analyst JobsFlex Routing Analyst JobsFlex Routing Analyst Jobs in Florida

Flex Routing Analyst information

What is a flex routing analyst?

Flex Routing Analysts are professionals who manage and optimize the flow of goods, services, or information within a flexible routing system. They analyze data to ensure that resources are allocated efficiently, routes are optimized, and service levels are maintained or improved. These analysts often work in logistics, transportation, supply chain, or network operations, using software and data analysis tools to adapt routing strategies in real time. Their role is critical in responding to changing demands and minimizing operational costs.

What are the key skills and qualifications needed to thrive as a flex routing analyst?

To thrive as a Flex Routing Analyst, you need strong analytical skills, knowledge of logistics or supply chain principles, and often a bachelor's degree in a related field. Familiarity with routing optimization software, advanced Excel functions, and data visualization tools is typically required. Attention to detail, problem-solving abilities, and effective communication are vital soft skills for interpreting data and collaborating with cross-functional teams. These skills ensure efficient route planning, cost savings, and seamless operations in dynamic logistics environments.

How does a flex routing analyst typically collaborate with other departments to optimize logistics operations?

A Flex Routing Analyst works closely with teams such as warehouse operations, transportation, and customer service to design and implement efficient routing strategies. Collaboration often involves analyzing real-time data, sharing insights on delivery trends, and coordinating adjustments to routes during periods of fluctuating demand. Effective communication is essential to ensure that changes in routing align with overall business goals and minimize service disruptions. By working together, these departments can improve delivery timelines, reduce costs, and enhance customer satisfaction.

What are popular job titles related to Flex Routing Analyst jobs in Florida?

For Flex Routing Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Flex Routing Analyst jobs in Florida look for?

The top searched job categories for Flex Routing Analyst jobs in Florida are:

What cities in Florida are hiring for Flex Routing Analyst jobs?

Cities in Florida with the most Flex Routing Analyst job openings:

Flex Routing Analyst jobs near you
Infographic showing various Flex Routing Analyst job openings in Florida as of August 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution.

Contact Center System Administrator

Suncoast Credit Union

Tampa, FL • On-site

$62K - $92K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Suncoast Credit Union rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Overview
Compensation: $62,000 - $92,000 based on experience and credentials
Location Type: Remote (candidate must reside in FL)
Position Type: Full Time
Schedule: Monday through Friday 8:30 AM - 5:30 PM with evening and weekend hours as needed
The Contact Center Systems Administrator leads the administration, configuration, and optimization of core contact center platforms: Genesys Cloud CX, Verint WFM, and Pindrop. This role also serves as the highest escalation point for Level 2 support related to digital banking and telephony issues. The Administrator ensures system stability, leads small enhancement projects, and mentors junior team members. This position plays a key role in collaborating with IT, vendors, and business stakeholders to ensure alignment between platform capabilities and contact center operations.
Responsibilities
  • Design and optimize Genesys Cloud call flows, IVR routing, and integrations using no-code tools
  • Manage Verint WFM configuration, patch coordination, troubleshooting, and vendor escalation
  • Lead the administration and enhancement of agent assist tools and integration with knowledge systems
  • Oversee and fine-tune Pindrop integrations for secure voice authentication
  • Lead the root cause analysis of critical system issues, coordinating across departments and vendors
  • Own complex configuration changes and perform advanced system troubleshooting
  • Ensure the accuracy and completeness of speech analytics configurations; oversee tagging logic and keyword management
  • Collaborate with data and analytics teams to ensure clean delivery of speech analytics outputs
  • Manage Teams voice users, phone number assignment, routing policies, and system settings
  • Oversee Lumen billing, usage reconciliation, and licensing governance across Genesys, Teams, and AI platforms
  • Track and influence KPIs such as IVR containment, authentication rates, transfer percentage, and speech insights
  • Serve as primary liaison with Genesys, Verint, Pindrop, Microsoft, Lumen, and managed service providers
  • Ensure system compliance with internal controls and data security protocols; maintain audit readiness documentation
  • Provide strategic input on technology improvements and platform roadmaps
  • Lead system testing, patch validation, and user acceptance testing (UAT); manage change control procedures
  • Coach and mentor junior administrators; lead onboarding and support knowledge sharing across the team
  • Maintain a strong understanding of all supported platforms and their integration points to ensure cohesive and efficient system functionality across the contact center technology stack
  • Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
  • Attend educational events to increase professional knowledge
  • Complete annual compliance and information security training to understand employees' role in maintaining effective compliance and security programs

Qualifications
  • 5+ years of experience administering contact center or unified communications technologies
  • Expertise with Genesys Cloud CX platform (Architect, routing, and admin modules)
  • Advanced knowledge of Verint WFM (on-premise environment)
  • Experience supporting and configuring Pindrop or equivalent voice authentication tools
  • Demonstrated ability to manage Microsoft Teams voice administration and user provisioning
  • Experience managing licensing, AI features, and telephony vendor relationships (e.g., Lumen)
  • Experience implementing or supporting agent assist and knowledge integration solutions
  • Strong analytical and diagnostic skills, with the ability to lead incident resolution
  • Experience in project coordination or cross-functional team collaboration
  • ITIL Foundation, Genesys Cloud, or Verint certifications preferred
  • Financial services or digital banking experience strongly preferred
  • Ability to read and interpret structured data formats (e.g., JSON, XML) to support troubleshooting and integration coordination

Skills
  • AI & Machine Learning
  • Analytics
  • Customer Service

Benefits
  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

What Suncoast Credit Union employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply