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Flex Remote Call Monitoring Jobs (NOW HIRING)

Call 4 Health

Team Lead Call Center Remote

Duties and Responsibilities • Constant monitoring of team chats and EZ waits • Supervise all ... Education and/or Experience • AS Degree in Business Administration or equivalent • Call Center ...

NinjaTrader

Staff Software Engineer - Scala

OR · On-site +1

$150K - $200K/yr

Implement robust monitoring and logging solutions to track and analyze backend system performance ... flex remote days annually * 5 Company Wide Office-Optional weeks tied to major holidays

Kaizen Advance

Non-Profit Donation Specialist

Yuma, AZ · Remote

$11 - $15/hr

Requirements Minimum 6 months of remote call center experience or 1 year in-office call center ... monitors Noise-canceling USB headset Hard-wired internet connection (Ethernet; No WiFi allowed ...

American Health Connection

Be Seen First

Medical Call Center Representative Remote

Beverly Hills, CA · Remote

$17/hr

Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended * Input Device: A ... call center delivering AI-assisted, 100% U.S.-based patient access and centralized scheduling ...

Flex

Lead Product Manager, Self Service

New York, NY · On-site +1

You'll report to the Senior Director of Product, Member Health, and hold the final call on the Self ... Option 1: Remote Roles or SLC Hybrid Roles: Flex takes a market-based approach to pay, and ...

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How much do flex remote call monitoring jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for flex remote call monitoring in the United States is $45.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $72.12 per hour, depending on experience, location, and employer.
What cities are hiring for Flex Remote Call Monitoring jobs? Cities with the most Flex Remote Call Monitoring job openings:
What are the most commonly searched types of Remote Call Monitoring jobs? The most popular types of Remote Call Monitoring jobs are:
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Flex Remote Call Monitoring jobs near you
Infographic showing various Flex Remote Call Monitoring job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $95,086 per year, or $45.7 per hour.
Remote Contact Center Supervisor

Remote Contact Center Supervisor

Hotwire Communications

Fort Lauderdale, FL • Remote

Full-time

Posted 23 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

10th of 80 rated telecommunications companies

Job description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

  • Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
  • Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
  • Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
  • Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
  • Monitor team members email and department communication to ensure proper feedback is provided as necessary.
  • Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
  • Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
  • Partner with management to identify areas of opportunity to improve the customer experience
  • Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
  • Act as management escalation point for escalated calls
  • Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
  • Keep abreast of new company products, services and procedures to ensure thorough team communication.
  • Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
  • Work with management on Customer Contact Center initiatives.
  • Appropriately escalate customer dissatisfaction with call center leadership team.
  • Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

  • Demonstrated ability and experience in providing leadership and motivation
  • Working knowledge of Call Centers concepts, practices and procedures
  • Knowledge of cable and telecommunications products and services
  • At least 2 years’ experience in call center and customer service center role
  • At least one year of AMDOCS experience strongly preferred
  • Superior customer service delivery skills
  • Focused, driven to achieve
  • Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

What Hotwire Communications employees say

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