The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near-BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently.
This role blends hands-on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed. Our Old Westport store is located at 505 Westport Rd, Kansas City MO 64111.
KEY RESPONSIBILITIES:
Operational Execution
โขExecute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
โขMaintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
โขSupport ordering, inventory accuracy, and shrink control
โขAssist in schedule creation and labor execution to meet operational targets
Talent & Team Development
โขSupport recruiting, interviewing, onboarding, and training of new staff
โขDeliver consistent coaching and real-time performance feedback
โขHold team members accountable to standards while reinforcing a growth mindset culture
โขEnsure onboarding and training programs are executed to company standards
Leadership & Ownership
โขManage bakery operations independently in the absence of the BOM
โขModel urgency, accountability, and operational discipline
โขPartner with BOM and Area leadership to identify operational gaps and implement solutions
โขMaintain continuity of operations during leadership transitions or staffing shortages
โขOther duties as assigned
WHAT SUCCESS LOOKS LIKE:
โขAble to independently execute all BOM-level administrative and operational tasks
โขBakery is fully staffed, trained, and operating at high standards
โขStrong culture of accountability and consistency
โขActs as a reliable operational leader during any coverage scenario
โขDemonstrates clear readiness and upward mobility toward a BOM role
QUALIFICATIONS & EXPERIENCE:
โข1+ year leadership experience in restaurant, retail, or hospitality operations
โขStrong operational discipline and attention to detail
โขAbility to coach and develop hourly team members
โขComfortable working in fast-paced, high-volume environments
โขAbility to perform all bakery roles during peak business periods
โขStrong communication and problem-solving skills
SWEET POSITION PERKS:
โขCompetitive pay + bonus eligibility
โขMedical, dental, vision & pet insurance
โขPaid vacation + wellness days
โขCareer development pipeline into BOM leadership
โขFree cookies every shiftย
โขFun, fast-paced team culture
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomniaโs warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, โsweet-easyโ concept as the brandโs flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining Whatโs Possible"!