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Fixed Ops Jobs in Minnesota (NOW HIRING)

VEHLO

Regional Sales Manager

Minneapolis, MN · On-site

Our Dealership Regional Sales Manager will cold call and/or visit with dealerships in-person to share how Vehlo can address core challenges in client Fixed Ops functions. Primary Responsibilities:

Guardian Pharmacy

Director of Finance

Minneapolis, MN

$100K - $130K/yr

Lead Qtrly Pharmacy Ops calls * Perform local IT administration, or liaise with local resource ... Fixed Asset, AP * Manage the review and approval process for all expenses, ensuring all bills are ...

JobRx, Inc.

Director of Finance

Eden Prairie, MN · On-site

$100 - $130/hr

Lead Qtrly Pharmacy Ops calls * Perform local IT administration, or liaise with local resource ... Fixed Asset, AP * Manage the review and approval process for all expenses, ensuring all bills are ...

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All JobsFixed Ops JobsFixed Ops Jobs in Minnesota

Fixed Ops information

What is fixed ops?

Fixed Ops, short for Fixed Operations, refers to the departments in a car dealership that handle service, parts, and collision repairs—essentially, all operations outside of vehicle sales. This includes the service department (where maintenance and repairs are performed), parts department (which manages inventory and sales of vehicle parts), and often the body shop. Fixed Ops are crucial for generating steady revenue and profit for dealerships since these services are needed regardless of vehicle sales trends.

What skills and qualifications are needed to thrive as a fixed operations manager?

To thrive as a Fixed Operations Manager, you need strong knowledge of automotive service and parts operations, business management skills, and experience in dealership environments, often supported by relevant certifications or training. Familiarity with dealership management systems (DMS), inventory management software, and service scheduling tools is essential. Leadership, problem-solving, and customer service skills are crucial for motivating teams and ensuring client satisfaction. These competencies drive operational efficiency, profitability, and customer loyalty in automotive service departments.

What are common challenges faced by fixed ops professionals in automotive dealerships?

Fixed Ops professionals often face challenges such as balancing customer satisfaction with operational efficiency, managing parts inventory, and ensuring service departments meet revenue targets. They must coordinate between service advisors, technicians, and parts staff to streamline workflow and resolve issues quickly. Additionally, adapting to new technologies and changing manufacturer requirements can require ongoing training and flexibility. Strong communication and organizational skills are key to overcoming these challenges and delivering high-quality service.

What is the difference between Fixed Ops vs Service Advisor?

AspectFixed OpsService Advisor
CredentialsTypically requires automotive service experience, certifications like ASERequires customer service skills, often ASE certification preferred
Work EnvironmentAutomotive dealership service departmentsDealership service lanes, customer service areas
Industry UsageUsed broadly in automotive service operationsSpecific role within Fixed Ops, focusing on customer interactions

Fixed Ops encompasses various roles in automotive service departments, including Service Advisors. Service Advisors act as the communication link between customers and technicians, ensuring service needs are met efficiently. While Fixed Ops covers the entire service, parts, and warranty departments, Service Advisors focus specifically on customer service and vehicle repair coordination.

What are popular job titles related to Fixed Ops jobs in Minnesota?

For Fixed Ops jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Fixed Ops jobs in Minnesota look for?

The top searched job categories for Fixed Ops jobs in Minnesota are:

Fixed Ops jobs near you
Infographic showing various Fixed Ops job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

Director of Service Business Development Center

Apple Ford Shakopee

Shakopee, MN • On-site

$72K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Director of Service Business Development Center (BDC)

Company: Apple Autos (Top Minnesota Workplace)

Compensation: $72000.00 - $85,000.00

Are you looking for a company that Supports You and Your Career Goals, Encourages You to Make a Difference, and helps you Champion Your Lifelong Journey? Then you need to look at Apple Autos.

Apple Autos is a 6-brand, 7 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.

We are seeking a dynamic Director of Service Business Development Center (BDC) to elevate our service communication, customer experience, and retention strategy across all stores. The Director of Service BDC is responsible for leading the overall strategy, performance, and execution of Apple Autos’ Service BDC. This highly visible role oversees all service communication operations—including inbound calls, outbound follow-up, appointment setting, maintenance reminders, declined services, and guest experience initiatives. This leader will build and develop a high-performing team, create clearly defined standards, drive accountability, and implement scalable processes aligned with Apple Autos’ culture and business goals.

What will you do:

 Leadership & Strategy

  • Build, lead, and mentor a high-performing Service BDC team focused on exceptional guest experiences.
  • Develop strategic BDC processes that improve appointment show rate, repair order volume, retention, and service sales.
  • Partner closely with Service Managers, Fixed Ops leadership, and other departments to align goals and reporting.

Performance Management

  • Establish daily/weekly/monthly performance expectations and KPI dashboards for agents and managers.
  • Conduct ongoing performance coaching, using data to drive behavior and outcomes.
  • Ensure consistent execution of scripts, process flows, and communication standards.

Operational Excellence

  • Oversee workforce management, staffing levels, scheduling, training, and onboarding.
  • Implement processes for handling inbound calls, outbound calls, missed opportunities, and followup campaigns.
  • Ensure CRM utilization, accurate data entry, and process compliance across all teams.

Customer Experience

  • Elevate the service guest experience through proactive communication, personalized outreach, and service awareness campaigns.
  • Identify pain points, operational gaps, and improvement opportunities across the customer journey.
  • Drive initiatives that increase customer satisfaction, CSI scores, and long-term retention.

Technology & Reporting

  • Leverage CRM, telephony systems, reporting tools, and service software to optimize workflow and productivity.
  • Monitor, analyze, and report on all Service BDC performance metrics.
  • Recommend and implement new technologies or process enhancements.

Cross-Functional Collaboration

  • Partner with:
    • Service Managers, Parts Departments, Marketing, Sales, HR
  • Support marketing campaigns and seasonal service promotions.
  • Align staffing and scheduling with shop capacity and technician availability.
  • Assist with budgeting and workforce planning.

What we are looking for:

 5+ years of leadership experience in automotive BDC, service operations, or call center environment (automotive experience preferred).

  • Proven ability to lead, motivate, and develop a team in a fast-paced environment.
  • Strong understanding of service operations, appointment coordination, and retention strategy.
  • Excellent communication, coaching, and processbuilding abilities.
  • Data-driven mindset with strong analytical and problemsolving skills.
  • Experience with CRM and BDC technology platforms.

Benefits

  • Competitive Pay
  • Flexible Working Hours
  • Advancement Opportunities
  • Scholarships, Tuition Reimbursement, Growth and Development Plans
  • Professional and Respectful Work Environment
  • Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
  • Company Paid Life Insurance along with Voluntary Life and Disability
  • Health Club Reimbursement
  • New and Used Vehicle, Parts, and Service Discounts
  • Vacation, Holiday, Volunteer Time Off
  • 401k with a Company Matching Contribution
  • Employee Assistance programs

Why Work for Apple Autos

  • We strive to make a positive impact in our world; you will get the opportunity to give back.
  • Internal promotions, we offer our employees the opportunity to advance internally. 
  • We encourage teamwork, positivity, and kindness.
  • Learning and development programs are available.
  • We empower our employees to do what is best for our customers, and other employees.
  • Continually giving back to our employees for all their hard work that does not go unnoticed.  We offer a variety of fun events to say thank you to our most important assets, our amazing employees.

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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