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Fixed Operations Jobs in Massachusetts (NOW HIRING)

CarGuys Inc.

Automotive Shop Foreman

Andover, MA

$40 - $50/hr

Advancement into Service Manager and Fixed Operations roles * Leadership development and training WHY WORK WITH CARGUYS INC. * Access to top automotive shop foreman and lead technician jobs

New

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Fixed Operations information

See Massachusetts salary details

$12

$21

$33

How much do fixed operations jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for fixed operations in Massachusetts is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.42 per hour, depending on experience, location, and employer.

What are fixed operations?

Fixed operations refer to the departments in an automotive dealership that provide services beyond vehicle sales, specifically the service, parts, and collision repair departments. These departments are called 'fixed' because they offer ongoing, non-variable revenue streams compared to vehicle sales, which can fluctuate. Fixed operations are crucial to a dealership's profitability, focusing on maintenance, repairs, and supplying parts for vehicles. Effective management of fixed operations helps ensure customer satisfaction and repeat business, making them an essential part of the dealership's long-term success.

What are the typical daily responsibilities of someone working in fixed operations?

In Fixed Operations, your daily responsibilities often revolve around managing the service, parts, and sometimes body shop departments of the dealership. You'll coordinate with service advisors, technicians, and parts personnel to ensure smooth workflow, efficient customer service, and accurate inventory management. Monitoring repair orders, handling customer concerns, and analyzing department performance metrics are also key tasks. Collaboration with sales and finance departments is common to align after-sales services with overall dealership goals.

What are the key skills and qualifications needed to thrive in fixed operations?

To thrive in Fixed Operations, you need a strong background in automotive service management, inventory control, and customer service, often supported by relevant experience or certifications such as ASE. Familiarity with dealership management systems (DMS), parts catalog software, and service scheduling tools is typically required. Outstanding leadership, problem-solving abilities, and effective communication are essential soft skills for excelling in this role. These skills ensure efficient workflow, high customer satisfaction, and profitability in dealership service and parts departments.

What is the difference between Fixed Operations vs Service Advisor?

AspectFixed OperationsService Advisor
Primary RoleOversees service, parts, and repair departmentsActs as the liaison between customers and technicians
CredentialsOften requires automotive service certificationsCustomer service experience, sometimes automotive knowledge
Work EnvironmentService bays, parts department, repair shopsDealerships, customer service areas
Industry UsageUsed across automotive dealerships and repair centersCommonly employed in dealerships and service centers

Fixed Operations and Service Advisors both play vital roles in automotive service departments. Fixed Operations manages the overall service, parts, and repair functions, focusing on operations and efficiency. Service Advisors serve as the customer-facing link, explaining repairs and ensuring customer satisfaction. While their responsibilities differ, both roles are essential for a successful service department and often work closely together.

What are the most commonly searched types of Fixed Operations jobs in Massachusetts?

The most popular types of Fixed Operations jobs in Massachusetts are:

Fixed Operations jobs near you
Infographic showing various Fixed Operations job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $45,019 per year, or $21.6 per hour.

Service Business Development Manager

Haverhill, FL

Mercedes-Benz of Palm Beach
See more jobs at Mercedes-Benz of Palm Beachexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Summary

New Country Motor Car Group is seeking a Service Business Development Manager to join our dynamic team to provide a luxury experience to our Service customers!

This is a critical leadership role responsible for leading and developing our Service Business Development Center (BDC) team to drive service department appointment growth, customer retention and the overall customer experience and satisfaction. You will oversee daily operations, client outreach, lead management, team performance and analyze data to optimize appointment volume and shop capacity.

Benefits

  • Competitive Pay - (Insert Pay Range)
  • Performance-Based Bonuses
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) Retirement Plan
  • Short- and Long-Term Disability
  • PTO & Sick Leave
  • Paid Training & Professional Development
  • Employee Discounts

Responsibilities

  • Team Leadership: Recruit, train, and coach BDC agents on the handling of inbound and outbound calls, lead management, and handling customers objections.
    • Supervise BDC agents provides daily guidance, performance feedback, and motivation to achieve daily goals.
    • Establish and monitor key performance indicators (KPIs) to include lead conversion, appointment show rate and retention metrics.
    • Conduct regular performance reviews.
    • Coordinate training to enhance lead conversion, communication skills as well as customer experience.
    • Maintain a positive and professional team culture.
  • Outreach Strategy: Strategically direct outbound call, text, and email campaigns with a focus on process optimization. Manage inbound internet leads, phone calls, and website requests while converting these leads to booked service appointments.
  • Lead Management: A primary duty involves acquiring, developing, and implementing a comprehensive process of generating high-quality leads through outbound calls, texts, and email.
    • This includes establishing response time standards, scripts, lists and campaigns.
    • Monitor and manage lead distribution to guarantee that no opportunity is missed.
    • Analyze data to identify trends and make recommendations for improving lead generation and conversion.
  • Onboarding & Training: Facilitate ongoing training sessions, new hire orientation, personalized coaching plans, software systems utilization, and effective lead management.
  • Performance Analysis: Monitor KPI’s and service metrics such as closing rates, appointments set, appointment show rates, transaction values, and customer retention.
    • Analyze these areas to identify skill gaps, future training needs, and specific areas of improvement.
    • Listen to agent calls and coach on call quality.
    • Regular performance audits.
  • Fixed Operations Strategy & Collaboration: Communicate with General Managers and Service Managers across all stores to align initiatives, shop capacity utilization, and department profitability.
    • Conduct monthly meetings with each locations GM & SM on key metrics, performance, phone data, and industry changes.
    • Discuss Appointment volume, shop capacity, monthly campaigns, and action plans for improvement.

Qualifications

  • Proven experience in automotive service operations, BDC management, or fixed operations preferred.
  • Proven leadership skills with the ability to motivate, build trust, and drive compliance with company standards across all levels of dealership staff.
  • Solid experience in leading a service BDC team in an automotive dealership environment.
  • Strong understanding of automotive maintenance schedules and repair processes
  • Experience building and implementing scalable processes and systems.
  • Strong background in KPI development, performance tracking, and accountability structures
  • Exceptional communication skills with the ability to defuse tense customer situations.
  • High accountability mindset with a focus on results and exceeding targets
  • Time management and multitasking skills in a fast-paced environment
  • Proficient technology skills with CRM and DMS and Manufacturers software
  • Team player with collaborative attitude

About Us

New Country Motor Car Group is one of the largest independent auto groups in the United States.   We are a family owned and operated company who has built success on the foundation of investing in our people to facilitate growth and a rewarding work environment. We represent some of the most respected luxury automotive manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, Virginia, and Florida. We carry a wide variety of brands which include Ferrari, Porsche, BMW, Audi, Mercedes-Benz, Jaguar, Land Rover, Lexus, MINI, and Toyota.

Annual Compensation Range: $130,000 - $150,00

New Country Motor Car Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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