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Fixed Operations Jobs in Massachusetts (NOW HIRING)

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Fixed Operations information

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How much do fixed operations jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for fixed operations in Massachusetts is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.42 per hour, depending on experience, location, and employer.

What does "fixed operations" mean?

Fixed operations refer to the service, parts, and warranty departments within an automotive dealership. These departments handle vehicle maintenance, repairs, and parts sales, and often require skills in customer service, technical knowledge, and familiarity with dealership management systems.

What is the highest paid position at a car dealership?

The highest paid position at a car dealership is typically the general manager or dealership principal, who oversees all operations and can earn six-figure salaries plus bonuses. These roles require strong leadership, experience in sales and service, and often involve profit-sharing or incentive programs.

What jobs in the US pay 300,000 a year?

In the US, high-paying roles related to fixed operations often include automotive service managers, dealership general managers, and executive positions such as regional or district managers, especially in large organizations. These roles typically require extensive experience, leadership skills, and sometimes specialized certifications, with salaries reaching or exceeding $300,000 annually for top performers or in high-volume environments.

What are the typical daily responsibilities of someone working in Fixed Operations at an automotive dealership?

In Fixed Operations, your daily responsibilities often revolve around managing the service, parts, and sometimes body shop departments of the dealership. You'll coordinate with service advisors, technicians, and parts personnel to ensure smooth workflow, efficient customer service, and accurate inventory management. Monitoring repair orders, handling customer concerns, and analyzing department performance metrics are also key tasks. Collaboration with sales and finance departments is common to align after-sales services with overall dealership goals.

What are fixed operations in a dealership?

Fixed operations refer to the departments in an automotive dealership that provide services beyond vehicle sales, specifically the service, parts, and collision repair departments. These departments are called 'fixed' because they offer ongoing, non-variable revenue streams compared to vehicle sales, which can fluctuate. Fixed operations are crucial to a dealership's profitability, focusing on maintenance, repairs, and supplying parts for vehicles. Effective management of fixed operations helps ensure customer satisfaction and repeat business, making them an essential part of the dealership's long-term success.

What is the difference between Fixed Operations vs Service Advisor?

AspectFixed OperationsService Advisor
Primary RoleOversees service, parts, and repair departmentsActs as the liaison between customers and technicians
CredentialsOften requires automotive service certificationsCustomer service experience, sometimes automotive knowledge
Work EnvironmentService bays, parts department, repair shopsDealerships, customer service areas
Industry UsageUsed across automotive dealerships and repair centersCommonly employed in dealerships and service centers

Fixed Operations and Service Advisors both play vital roles in automotive service departments. Fixed Operations manages the overall service, parts, and repair functions, focusing on operations and efficiency. Service Advisors serve as the customer-facing link, explaining repairs and ensuring customer satisfaction. While their responsibilities differ, both roles are essential for a successful service department and often work closely together.

What are the key skills and qualifications needed to thrive in Fixed Operations, and why are they important?

To thrive in Fixed Operations, you need a strong background in automotive service management, inventory control, and customer service, often supported by relevant experience or certifications such as ASE. Familiarity with dealership management systems (DMS), parts catalog software, and service scheduling tools is typically required. Outstanding leadership, problem-solving abilities, and effective communication are essential soft skills for excelling in this role. These skills ensure efficient workflow, high customer satisfaction, and profitability in dealership service and parts departments.

What types of jobs are in operations?

In fixed operations, common jobs include service advisors, technicians, parts specialists, service managers, and warranty administrators. These roles focus on vehicle maintenance, repairs, parts management, and customer service within automotive dealerships or service centers, often requiring technical skills and certifications such as ASE credentials.
What are the most commonly searched types of Fixed Operations jobs in Massachusetts? The most popular types of Fixed Operations jobs in Massachusetts are:
Fixed Operations jobs near you
Infographic showing various Fixed Operations job openings in Massachusetts as of July 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $45,019 per year, or $21.6 per hour.

Regional Fixed Operations Director - Herb Chambers

asburyauto

Medford, MA • On-site

$250K - $300K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Compensation: $250,000-$300,000+ 

Wage is comprised of base salary and additional bonus structure as determined by pay plan. The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, etc. 

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Regional Fixed Operations Director, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused leaders who will help us redefine the car-buying experience.

The Regional Fixed Operations Director is responsible for monitoring and communicating Asbury requirements for fixed operations personnel, productivity, profits and Customer Satisfaction to the dealership personnel. This individual is tasked with recruiting, and training, when necessary, fixed management personnel for the dealerships in his/her region.  He or she is also responsible for supervising dealership management in areas pertinent to manufacturer and dealership goals and procedures. The position also requires the ability to establish and maintain good working relationships with Asbury Management at all levels, dealership management and personnel, as well as members of his/her team.  The RFOD visits the dealerships and departments in his/her region on a continual basis.

  • Assure that dealership fixed management is focused on achieving the departmental goals set by Asbury and dealership management
  • Monitor and instruct that all dealership activities are performed according to the applicable safety requirements and published procedures
  • Assist dealership fixed management in forecasting goals and objectives for personnel, expenses, sales and profits

  • Monitor that dealerships are operating within the Customer Satisfaction Index ratings set by Asbury and the Manufacturer

  • Make recommendations to dealership management

  • Actively encourages the recruitment of dealership management candidates from internal and external sources
  • Assist dealership fixed operations in implementing and consistently performing accepted processes as determined by Asbury, dealership management and the manufacturer
  • Monitor that receivable schedules are current and metrics are within Asbury guidelines for each dealership
  • Ensure that reporting systems required by general management, Asbury and the manufacturer are maintained
  • Hold Fixed Operations meetings within markets on a regular basis
  • Monitor all regional warranty operations for factory compliance, plus timely and accurate claim filing
  • Regularly review the pricing policies of the region’s service and parts operations for competitiveness and profitability  
  • Work with dealership General Management to assist in all segments of Fixed Operation’s personnel, processes and profitability
  • Work effectively in cooperation with the National Parts Director and Collision Director
  • Perform regular, periodic performance evaluations with dealership fixed management, monitor that dealership management is evaluating staff according to Asbury guidelines
  • Must have a minimum of at-least 3-5yrs Automotive experience
  • Must have great interpersonal skills 
  • Must be attentive to detail
  • Must be at-least eighteen years of age
  • Must have a valid Drivers License
  • Must be able to pass pre-employment screening (background and drug)

Company Benefits:

Pay and Recognition:

  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

  • Technician Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

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