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Fixed Operations Jobs in Indiana (NOW HIRING)

John Jones Ford of Salem

General Manager

Salem, IN · On-site

Experience managing fixed operations (service and parts) and variable operations (sales and F&I). * Ability to analyze financial reports and performance metrics. * Knowledge of dealership management ...

Kia of Carmel

Automotive Service Advisor

Indianapolis, IN · On-site

$50K - $100K/yr

Utilize cutting edge Fixed Operations Technology Job Requirements: * Exceptional Customer Service Skills * Tech Savvy- able to learn and utilize technology * Previous Automotive Service Advisor ...

Kia of Carmel

Automotive Service Advisor

Indianapolis, IN · On-site

$50K - $100K/yr

Utilize cutting edge Fixed Operations Technology Job Requirements: * Exceptional Customer Service Skills * Tech Savvy- able to learn and utilize technology * Previous Automotive Service Advisor ...

Kia of Carmel

Automotive Service Advisor

Indianapolis, IN · On-site

$50K - $100K/yr

Utilize cutting edge Fixed Operations Technology Job Requirements: * Exceptional Customer Service Skills * Tech Savvy- able to learn and utilize technology * Previous Automotive Service Advisor ...

Kia of Carmel

Automotive Service Advisor

Indianapolis, IN · On-site

$50K - $100K/yr

Utilize cutting edge Fixed Operations Technology Job Requirements: * Exceptional Customer Service Skills * Tech Savvy- able to learn and utilize technology * Previous Automotive Service Advisor ...

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Fixed Operations information

See Indiana salary details

$10

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$29

How much do fixed operations jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for fixed operations in Indiana is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $21.25 per hour, depending on experience, location, and employer.

What are fixed operations?

Fixed operations refer to the departments in an automotive dealership that provide services beyond vehicle sales, specifically the service, parts, and collision repair departments. These departments are called 'fixed' because they offer ongoing, non-variable revenue streams compared to vehicle sales, which can fluctuate. Fixed operations are crucial to a dealership's profitability, focusing on maintenance, repairs, and supplying parts for vehicles. Effective management of fixed operations helps ensure customer satisfaction and repeat business, making them an essential part of the dealership's long-term success.

What are the typical daily responsibilities of someone working in fixed operations?

In Fixed Operations, your daily responsibilities often revolve around managing the service, parts, and sometimes body shop departments of the dealership. You'll coordinate with service advisors, technicians, and parts personnel to ensure smooth workflow, efficient customer service, and accurate inventory management. Monitoring repair orders, handling customer concerns, and analyzing department performance metrics are also key tasks. Collaboration with sales and finance departments is common to align after-sales services with overall dealership goals.

What are the key skills and qualifications needed to thrive in fixed operations?

To thrive in Fixed Operations, you need a strong background in automotive service management, inventory control, and customer service, often supported by relevant experience or certifications such as ASE. Familiarity with dealership management systems (DMS), parts catalog software, and service scheduling tools is typically required. Outstanding leadership, problem-solving abilities, and effective communication are essential soft skills for excelling in this role. These skills ensure efficient workflow, high customer satisfaction, and profitability in dealership service and parts departments.

What is the difference between Fixed Operations vs Service Advisor?

AspectFixed OperationsService Advisor
Primary RoleOversees service, parts, and repair departmentsActs as the liaison between customers and technicians
CredentialsOften requires automotive service certificationsCustomer service experience, sometimes automotive knowledge
Work EnvironmentService bays, parts department, repair shopsDealerships, customer service areas
Industry UsageUsed across automotive dealerships and repair centersCommonly employed in dealerships and service centers

Fixed Operations and Service Advisors both play vital roles in automotive service departments. Fixed Operations manages the overall service, parts, and repair functions, focusing on operations and efficiency. Service Advisors serve as the customer-facing link, explaining repairs and ensuring customer satisfaction. While their responsibilities differ, both roles are essential for a successful service department and often work closely together.

What are the most commonly searched types of Fixed Operations jobs in Indiana?

The most popular types of Fixed Operations jobs in Indiana are:

Fixed Operations jobs near you
Infographic showing various Fixed Operations job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,225 per year, or $18.9 per hour.

General Manager

Salem, IN • On-site

John Jones Ford of Salem
See more jobs at John Jones Ford of Salemexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

The General Manager is responsible for the overall leadership, profitability, and daily operations of the dealership. This position oversees all departments—including Sales, Finance & Insurance (F&I), Service, Parts, and Administration—to ensure exceptional customer satisfaction, employee development, and financial performance while maintaining the standards and values of John Jones Auto Group.

Responsibilities
  • Direct and oversee all dealership operations.
  • Develop and execute sales and profitability strategies.
  • Lead, coach, and mentor department managers and staff.
  • Monitor and improve new and used vehicle sales performance.
  • Ensure outstanding customer service and maintain high CSI (Customer Satisfaction Index) scores.
  • Manage dealership budgets, expenses, and financial performance.
  • Review monthly financial statements and establish performance goals.
  • Oversee inventory management and vehicle acquisition.
  • Ensure compliance with manufacturer requirements, company policies, and state and federal regulations.
  • Foster a positive workplace culture focused on accountability, teamwork, and continuous improvement.
  • Recruit, hire, train, and retain high-performing employees.
  • Build strong relationships with customers, community partners, and manufacturer representatives.
 Qualifications
  • 5–10+ years of automotive dealership management experience.
  • Previous experience as a General Sales Manager, General Manager, or Dealer Principal preferred.
  • Demonstrated success in increasing sales and profitability.
  • Strong leadership, communication, and decision-making skills.
  • Experience managing fixed operations (service and parts) and variable operations (sales and F&I).
  • Ability to analyze financial reports and performance metrics.
  • Knowledge of dealership management systems (DMS), CRM platforms, and inventory software.
  • Valid driver's license with an acceptable driving record.
 Preferred Skills
  • Strategic planning and business development.
  • Financial analysis and budgeting.
  • Team leadership and employee development.
  • Customer relationship management.
  • Conflict resolution and negotiation.
  • Process improvement and operational efficiency.
 Performance Expectations
  • Achieve sales and gross profit objectives.
  • Increase customer satisfaction and retention.
  • Maintain healthy inventory levels.
  • Improve employee productivity and retention.
  • Ensure regulatory and manufacturer compliance.
  • Support continued growth of the dealership and John Jones Auto Group.
 Benefits
  • Competitive compensation with performance incentives.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid time off.
  • Employee discounts on vehicles, parts, and service.
  • Ongoing training and professional development.

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