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Fixed Operations Jobs in Indiana (NOW HIRING)

Camping World

Fixed Operations Director

Elkhart, IN · On-site

$95K - $145K/yr

As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the ...

MarketSource

Field Service Consultant

Fort Wayne, IN · On-site

Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers Motivate and lead dealer service personnel to higher levels of service ...

MarketSource

Field Service Consultant

Fort Wayne, IN · On-site

Essential Job Functions: · Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers · Motivate and lead dealer service ...

MarketSource

Field Service Consultant

Fort Wayne, IN · On-site

Essential Job Functions: • Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers • Motivate and lead dealer service ...

John Jones Ford of Salem

General Manager

Salem, IN · On-site

Experience managing fixed operations (service and parts) and variable operations (sales and F&I). * Ability to analyze financial reports and performance metrics. * Knowledge of dealership management ...

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Fixed Operations information

See Indiana salary details

$10

$18

$29

How much do fixed operations jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fixed operations in Indiana is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $21.25 per hour, depending on experience, location, and employer.

What are fixed operations?

Fixed operations refer to the departments in an automotive dealership that provide services beyond vehicle sales, specifically the service, parts, and collision repair departments. These departments are called 'fixed' because they offer ongoing, non-variable revenue streams compared to vehicle sales, which can fluctuate. Fixed operations are crucial to a dealership's profitability, focusing on maintenance, repairs, and supplying parts for vehicles. Effective management of fixed operations helps ensure customer satisfaction and repeat business, making them an essential part of the dealership's long-term success.

What are the typical daily responsibilities of someone working in fixed operations?

In Fixed Operations, your daily responsibilities often revolve around managing the service, parts, and sometimes body shop departments of the dealership. You'll coordinate with service advisors, technicians, and parts personnel to ensure smooth workflow, efficient customer service, and accurate inventory management. Monitoring repair orders, handling customer concerns, and analyzing department performance metrics are also key tasks. Collaboration with sales and finance departments is common to align after-sales services with overall dealership goals.

What are the key skills and qualifications needed to thrive in fixed operations?

To thrive in Fixed Operations, you need a strong background in automotive service management, inventory control, and customer service, often supported by relevant experience or certifications such as ASE. Familiarity with dealership management systems (DMS), parts catalog software, and service scheduling tools is typically required. Outstanding leadership, problem-solving abilities, and effective communication are essential soft skills for excelling in this role. These skills ensure efficient workflow, high customer satisfaction, and profitability in dealership service and parts departments.

What is the difference between Fixed Operations vs Service Advisor?

AspectFixed OperationsService Advisor
Primary RoleOversees service, parts, and repair departmentsActs as the liaison between customers and technicians
CredentialsOften requires automotive service certificationsCustomer service experience, sometimes automotive knowledge
Work EnvironmentService bays, parts department, repair shopsDealerships, customer service areas
Industry UsageUsed across automotive dealerships and repair centersCommonly employed in dealerships and service centers

Fixed Operations and Service Advisors both play vital roles in automotive service departments. Fixed Operations manages the overall service, parts, and repair functions, focusing on operations and efficiency. Service Advisors serve as the customer-facing link, explaining repairs and ensuring customer satisfaction. While their responsibilities differ, both roles are essential for a successful service department and often work closely together.

What are the most commonly searched types of Fixed Operations jobs in Indiana?

The most popular types of Fixed Operations jobs in Indiana are:

Fixed Operations jobs near you
Infographic showing various Fixed Operations job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,225 per year, or $18.9 per hour.

Fixed Operations Manager

Indianapolis, IN • On-site

TW Honda Powersports, Indianapolis
See more jobs at TW Honda Powersports, Indianapolisexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Tom Wood Honda Powersports Indianapolis is seeking a driven and customer-focused Fixed Operations Manager to lead and grow our service, parts, and customer experience operations. This leadership role is responsible for overseeing the daily performance of the Fixed Operations department, ensuring exceptional customer satisfaction, operational efficiency, profitability, and team development. The ideal candidate is a proven leader with a passion for powersports, a commitment to continuous improvement, and the ability to build high-performing teams that consistently deliver outstanding results.
 
LEADERSHIP & TEAM MANAGEMENT

The Fixed Operations Manager is responsible for the leadership of both the Service and Parts departments.

Responsibilities include:

  • Establish clear performance expectations and accountability standards for all Fixed Operations employees.
  • Coach, develop, cross-train, and evaluate employees through regular performance conversations.
  • Recognize strong performance and address performance issues promptly and professionally.
  • Maintain appropriate department staffing, scheduling, recruiting, onboarding, and training activities.
  • Promote teamwork and collaboration between Service, Parts, Sales, and Administration.
  • Lead by example in professionalism, urgency, customer care, and company values.
SERVICE DEPARTMENT MANAGEMENT

The Fixed Operations Manager is accountable for the overall operational and financial performance of the Service department.

Responsibilities include:

  • Manage technician dispatching, workload, shop capacity, and workflow to maximize productivity and efficiency.
  • Monitor technician performance, efficiency, proficiency, and utilization.
  • Ensure repair orders accurately document customer concerns, recommendations, authorizations, and completed repairs.
  • Monitor work-in-process, repair order aging, and cycle times while resolving workflow bottlenecks.
  • Ensure customers receive proactive updates regarding repair status and completion timelines.
  • Ensure maintenance recommendations, recalls, and stop-sale procedures are identified and properly addressed.
  • Monitor warranty repairs, warranty receivables, and warranty compliance.
  • Analyze comeback repairs and implement corrective actions to reduce repeat visits.
  • Drive Service sales growth, retention initiatives, and customer-pay opportunities.
  • Maintain a clean, safe, organized, and professional Service operation.
PARTS DEPARTMENT MANAGEMENT

The Fixed Operations Manager is accountable for the operational and financial performance of the Parts department.

Responsibilities include:

  • Manage inventory levels, investment, turnover, and profitability.
  • Maintain inventory accuracy through cycle counts, audits, and inventory controls.
  • Oversee special-order parts, backorders, and aged inventory reduction efforts.
  • Ensure parts are properly received, billed, transferred, issued, and returned when required.
  • Monitor lost sales opportunities and inventory stocking effectiveness.
  • Ensure technicians receive parts efficiently to minimize downtime and maximize shop productivity.
  • Maintain accurate manufacturer, catalog, and pricing information.
  • Manage warranty parts retention, returns, and compliance requirements.
  • Maintain clean, organized, secure, and efficient parts storage areas.
  • Support retail, internal, warranty, and Service-related parts sales objectives.
CUSTOMER EXPERIENCE

The Fixed Operations Manager owns the customer experience within Fixed Operations.

Expectations include:

  • Ensure customers receive proactive, professional, and consistent communication throughout the repair process.
  • Ensure repair statuses, estimates, recommendations, and commitments are clearly explained and documented.
  • Address customer concerns promptly and effectively, including escalated situations.
  • Ensure employees communicate professionally and follow through on commitments.
  • Review customer feedback and implement continuous improvement initiatives to enhance customer satisfaction and retention.

The goal is not simply to complete the repair.

The goal is to create a customer experience that builds confidence, loyalty, and a long-term relationship with the dealership.

FINANCIAL ACCOUNTABILITY

The Fixed Operations Manager is responsible for managing the financial performance of both departments.

 

Compensation

Base Salary

Parts Dept. Commission - w/ bonus potential (goal based)

Service Dept. Commission -  w/ bonus potential (goal based)

Why Work Here?

At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

  • A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
  • Opportunities to advance across multiple industries and locations
  • A culture that values your contributions and celebrates success
  • Comprehensive benefits designed to support you and your family

What We Offer

  • Paid Time Off & Vacation
  • Paid Holidays
  • Medical, Dental & Vision Coverage
  • 401(k) with Company Match
  • Life & Disability Insurance
  • Professional Training & Career Development
  • Tuition Reimbursement
  • Service Awards
  • Opportunities for Advancement

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.

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