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Fixed Operations Manager Jobs in Winnipeg, MB (NOW HIRING)

Birchwood Lexus

Service Lot Attendant

Winnipeg, MB · On-site

This position reports directly to the Fixed Operations Manager. Job Summary : The state-of-the-art Lexus store opened July 2020 and is located in South Winnipeg at 200 Lowson Crescent. The new stand ...

Birchwood Honda West

Service Consultant

Winnipeg, MB

This position will be used to develop the successful candidate's understanding of Fixed Operations ... High attention to detail with proven time management and organizational skills * Ability to thrive ...

New

SMS Equipment

Regional Sales Manager

Winnipeg, MB · On-site

CA$115K - CA$125K/yr

This role partners closely with Operations Managers and key stakeholders to drive strategic sales ... Fixed on site - working from the office or customer site each day. Schedule: Monday to Friday. What ...

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All JobsFixed Operations JobsFixed Operations Manager JobsFixed Operations Manager Jobs in Winnipeg, MB

Fixed Operations Manager information

What is a fixed operations manager?

A Fixed Operations Manager oversees the service, parts, and sometimes the body shop departments in an automotive dealership. Their primary responsibilities include managing daily operations, ensuring high customer satisfaction, increasing profitability, and maintaining efficient workflow in these departments. They work closely with service advisors, technicians, and parts staff to coordinate repairs, maintenance, and parts sales. Effective Fixed Operations Managers also focus on staff training, process improvement, and meeting performance targets for the dealership.

How does a fixed operations manager typically collaborate with other departments within a dealership?

A Fixed Operations Manager works closely with the service, parts, and sometimes body shop departments to ensure smooth workflows and consistent customer satisfaction. They often coordinate with the sales department to align service promotions or resolve customer concerns that span multiple areas. Regular meetings and clear communication with department heads are common, facilitating unified goals and addressing operational challenges. This collaborative approach helps maximize efficiency, drive profitability, and support overall dealership success.

What are the key skills and qualifications needed to thrive as a fixed operations manager, and why are they important?

To thrive as a Fixed Operations Manager, you need a solid background in automotive service operations, inventory management, and customer service, typically supported by experience in dealership environments and sometimes a degree in business or automotive management. Familiarity with dealership management systems (DMS), repair order software, and manufacturer certification programs is highly valuable. Leadership, problem-solving, and strong communication skills help motivate teams and ensure customer satisfaction. These skills are essential for optimizing service department efficiency, driving revenue growth, and maintaining high customer loyalty in a competitive market.

What is the difference between Fixed Operations Manager vs Service Director?

AspectFixed Operations ManagerService Director
CredentialsExperience in automotive service, certifications like ASE or OEM-specific trainingSimilar certifications, often with additional leadership or business management credentials
Work EnvironmentOversees service, parts, and repair departments within a dealershipLeads the entire service department, focusing on operations, customer satisfaction, and profitability
Industry UsageCommonly used in automotive dealerships and repair shopsPrimarily used in larger dealerships or automotive groups with broader responsibilities

The Fixed Operations Manager and Service Director roles share similar credentials and work environments, both focusing on automotive service operations. However, the Service Director typically has a broader scope, overseeing the entire service department's strategic and operational aspects, especially in larger dealerships. The Fixed Operations Manager often handles day-to-day management, making these roles distinct yet closely related in the automotive industry.

What are popular job titles related to Fixed Operations Manager jobs in Winnipeg, MB?

For Fixed Operations Manager jobs in Winnipeg, MB, the most frequently searched job titles are:

What job categories do people searching Fixed Operations Manager jobs in Winnipeg, MB look for?

The top searched job categories for Fixed Operations Manager jobs in Winnipeg, MB are:

Fixed Operations Manager jobs near you
Infographic showing various Fixed Operations Manager job openings in Winnipeg, MB as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Service Greeter - 6 Month Term

Birchwood Hyundai

Winnipeg, MB • On-site

Other

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Reporting Relationship: The Service Greeter reports directly to the Fixed Operations Manager.

Job Summary:

The Service Greeter plays an integral role at Birchwood Hyundai achieving the highest level of customer satisfaction during service appointments. The Service Greeter welcomes customers and is the first level of communication during the customer’s experience. The successful candidate will manage traffic flow within the service department, ensuring vehicles move quickly and efficiently to avoid customer delays. They are also responsible for picking up and delivering customer vehicles, maintaining the dealership's parking lot, and working closely with the Service team for support. This role provides an excellent opportunity to learn and understand the service side of the automotive industry – acting as a stepping stone into a career in Fixed Operations.

Schedule: Tuesday – Friday 9:00 AM – 6:00 PM and Saturday 7:30am to 4:30pm

Qualifications:

• Customer Service experience is required

• Ability to thrive in a collaborative environment where teamwork is essential

• Relationship expert with a demonstrated commitment to customer satisfaction

• High attention to detail with proven time management and organizational skills

• Comfortable leveraging technology for most day-to-day functions

• Valid Class 5 driver’s license and clear driver’s abstract

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success

• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options

• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment

• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus

• Career development opportunities & internal promotions

• Learning & development opportunities

• Wellness program

• Corporate discounts & group savings plan

• Volunteer program – Dollars for Doing

• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca