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Fix Onboarding Engineer Jobs (NOW HIRING)

Develop 'AI-native onboarding' experiences that help enterprise customers move from prototypes to ... You don't need a ticket to tell you what to fix. You are comfortable navigating ambiguity ...

GTM Engineer

San Francisco, CA · On-site

$160K - $180K/yr

Your goal is to drive massive case deflection and a premium onboarding experience by building ... You don't need a ticket to tell you what to fix. You are comfortable navigating ambiguity ...

GTM Engineer

New York, NY · On-site

$160K - $180K/yr

Your goal is to drive massive case deflection and a premium onboarding experience by building ... You don't need a ticket to tell you what to fix. You are comfortable navigating ambiguity ...

Technical Solutions Engineer

New York, NY · On-site

$150K - $190K/yr

You will manage end-to-end onboarding of exchanges, liquidity providers, and institutional clients ... Lead technical integrations involving APIs, FIX connectivity, and platform configuration. * Partner ...

Part of the team to build the Onboarding and AI Platform. The team builds an AI-based platform and ... You fix your own bugs. You participate in design discussions and share your opinions, but you ...

Associate Principal Software Engineer

Milpitas, CA · On-site

$157K - $210K/yr

Part of the team to build the Onboarding and AI Platform. The team builds an AI-based platform and ... You fix your own bugs. You participate in design discussions and share your opinions, but you ...

Part of the team to build the Onboarding and AI Platform. The team builds an AI-based platform and ... You fix your own bugs. You participate in design discussions and share your opinions, but you ...

Director, Solutions Engineering

Manhattan, NY · On-site +1

$180K - $240K/yr

... FIX/exposure-feed conversations, and stay engaged through onboarding - giving partners a single ... Our current integration engineer will report into this role, consolidating the full partner ...

Execution Support Engineer

New York, NY · On-site

$110K - $145K/yr

Develop an understanding of FIX protocol, electronic trading workflows, and the end-to-end trade ... onboarding. * Help identify recurring issues and opportunities to improve system reliability ...

Solutions Engineer

San Francisco, CA · On-site

$150K - $200K/yr

Triage a support ticket, reproduce it, and coordinate an Engineering fix while keeping the customer updated. * Travel onsite to accelerate onboarding with a production team (as needed). * Proactively ...

Triage a support ticket, reproduce it, and coordinate an Engineering fix while keeping the customer updated. * Travel onsite to accelerate onboarding with a production team (as needed). * Proactively ...

Software Engineer, Product

New York, NY · On-site

$140K - $160K/yr

Build the platform that will power every type of financial institution onboarding Prelim is seeking ... Build, enhance and fix the systems that seamlessly integrate with legacy bank infrastructure, core ...

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GTM Engineer

San Francisco, CA • On-site

Full-time

Re-posted 28 days ago


Job description

Job Summary:
LangChain is a company focused on making intelligent agents ubiquitous and building a platform for AI agents. The GTM Engineer will be responsible for creating autonomous systems that enhance customer support and onboarding experiences, while also acting as a product owner to drive improvements.
Responsibilities:
• Architect Customer Agents: Design and deploy production-grade agents (using LangGraph and LangSmith) that handle technical support queries, troubleshoot integrations, and guide users through complex onboarding flows.
• Drive Case Deflection: Analyze customer friction points and build self-service AI systems that significantly reduce support volume while improving the quality of the customer experience.
• Own the Domain: Act as the product owner and the technical muscle proactively identifying opportunities for improvement, propose architectures, and own the full lifecycle of the systems you build.
• Dogfood the Stack: Be a key member of the feedback loop for our product team. As you build complex systems for our customers, you’ll identify gaps in our frameworks and contribute back to the LangChain and LangGraph open-source ecosystem.
• Build Onboarding Workflows: Develop 'AI-native onboarding' experiences that help enterprise customers move from prototypes to production faster by automating documentation retrieval and code generation.
Qualifications:
Required:
• AI-Native Developer: You have a deep understanding of the LLM stack: prompting, retrieval (RAG), cognitive architectures, and agentic loops. You have likely already built with LangChain or LangGraph.
• Engineering Foundation: You are a strong software engineer (typically 3+ years) with at least 1 year of experience specifically shipping LLM systems in production.
• Self-Directed 'Founder' Mentality: You don't need a ticket to tell you what to fix. You are comfortable navigating ambiguity, identifying high-impact problems, and driving them to completion autonomously.
• Full-Stack Capability: Strong coding skills in Python or TypeScript (ideally both) and the ability to build end-to-end applications.
• Customer-Centric: You enjoy the intersection of high-level engineering and direct customer impact. You can translate a customer's technical pain point into a scalable system architecture.
Preferred:
• Expertise with LangSmith for evaluation and monitoring.
• Experience building or maintaining open-source projects.
• A background in technical consulting, solutions engineering, or high-growth GTM teams.
Company:
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.