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First Tech Jobs in Redmond, WA (NOW HIRING)

TurnPoint Technology

IT Service Desk Tier 1

Seattle, WA · On-site

Company Description TurnPoint is a boutique IT consulting firm located in Lower Queen Anne. Founded ... Serve as the first point of contact for customers seeking technical assistance via phone, e-mail ...

NxT Level

Chief Technology Officer (CTO)

Seattle, WA · On-site

Chief Technology Officer (CTO) Position Overview The Chief Technology Officer will serve as the ... Drive a cloud-first, integration-first strategy leveraging AWS and Boomi. Digital Commerce ...

NxT Level

Chief Technology Officer (CTO)

Seattle, WA · On-site

Chief Technology Officer (CTO) Position Overview The Chief Technology Officer will serve as the ... Drive a cloud-first, integration-first strategy leveraging AWS and Boomi. Digital Commerce ...

Swedish First Hill

Tech - X-Ray Tech

Seattle, WA · On-site

$23/hr

Travel Allied Profession X-Ray Tech Regular pay rate $23 Shift details: 10 hour nights Job order details: start date 09/21/2026, end date 12/21/2026, duration 13 weeks Client details: city Seattle ...

Revel Staffing

IT Technician

Bellevue, WA

$68K - $98K/hr

We are seeking an IT Technician to support a large growing healthcare network. Key Responsibilities ... Provide first-level technical support for common IT issues, including: * Password resets and ...

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Showing results 21-40

All JobsFirst Tech JobsFirst Tech Jobs in Redmond, WA

First Tech information

What is a first tech?

First Tech jobs typically refer to entry-level positions in the technology industry, such as help desk support, junior software developer, IT technician, or technical support specialist. These roles are ideal for individuals who are starting their careers in tech and may require basic knowledge of computer systems, software, and troubleshooting. First Tech jobs provide valuable experience, opportunities for learning, and a pathway to more advanced roles in information technology or software development.

What are the key skills and qualifications needed to thrive as a first tech support specialist, and why are they important?

To thrive as a First Tech Support Specialist, you need solid troubleshooting abilities, technical knowledge of hardware and software, and typically a background in IT or computer science. Familiarity with ticketing systems, remote support tools, and diagnostic platforms—such as ServiceNow or Zendesk—is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced by first tech professionals in adapting to rapidly evolving technology trends?

First Tech professionals often encounter the challenge of keeping pace with the fast-changing landscape of emerging technologies. Staying updated on new tools, platforms, and best practices requires continuous learning and adaptability. Additionally, integrating novel technologies into existing systems and ensuring team-wide adoption can be demanding. Collaborating closely with cross-functional teams and actively participating in training sessions or industry events can help First Tech professionals stay ahead and remain effective in their roles.

What is the difference between First Tech vs Network Technician?

AspectFirst TechNetwork Technician
Required CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA (common)
Work EnvironmentCustomer service, on-site and remote supportNetwork setup, troubleshooting, on-site and remote
Industry UsageIT service providers, tech companies, financial institutionsTelecommunications, IT services, corporate networks
Common Search/ComparisonYesYes

First Tech and Network Technicians both work in the IT industry, often requiring similar certifications like CompTIA Network+ and A+. First Tech roles typically focus on customer support and troubleshooting for end-users, while Network Technicians concentrate on network infrastructure, setup, and maintenance. Both roles are essential in tech support and network management, but they differ mainly in their focus areas and work environments.

How do I get my First Tech job?

To get a First Tech job, applicants should review the company's job openings, ensure they meet the required qualifications, and submit a tailored application. Preparing for interviews by understanding the company's services and demonstrating relevant skills, such as customer service or technical knowledge, can improve chances of hiring.

What job categories do people searching First Tech jobs in Redmond, WA look for?

The top searched job categories for First Tech jobs in Redmond, WA are:

What cities near Redmond, WA are hiring for First Tech jobs?

Cities near Redmond, WA with the most First Tech job openings:

First Tech jobs near you
Infographic showing various First Tech job openings in Redmond, WA as of August 2026, with employment types broken down into 58% Full Time, 32% Part Time, 5% Contract, and 5% Nights. Highlights an 95% In-person, and 5% Remote job distribution.

IT Service Desk Tier 1

TurnPoint Technology

Seattle, WA • On-site

Full-time

Re-posted 15 days ago

Job description

Company Description

TurnPoint is a boutique IT consulting firm located in Lower Queen Anne. Founded in 2000, we are an established and growing business with a solid, loyal client base. We are passionate about designing cutting-edge enterprise-grade infrastructure. Our clients consider us true partners in their growth and success.

Our employees maintain an energetic, fun, and collaborative team culture that distinguishes our firm within the IT services community.

Job Description

We are seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via e-mail using IT ticketing system. 

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
  • Diagnose, research and resolve tier 1 technical hardware and software issues.
  • Effectively advise and assist customers on appropriate action.
  • Provide accurate information on IT products and services.
  • Direct unresolved issues to the next level of support personnel.
  • Identify and escalate situations requiring urgent attention.
  • Maintain the highest possible level of customer service.
  • Work with vendors and internal stakeholders to ensure accurate, effective training content.
  • Other duties as assigned.
Qualifications

Required Experience:

  • Associate's degree or 1 years of helpdesk work experience, required.
  • Strong customer support skills
  • Excellent written and verbal communication skills
  • Problem-solving ability to diagnose and resolve basic technical issues.
  • Demonstrates eagerness to learn and flexible with the ability to multi-task.
  • Possess attention to detail and follow-through.
  • Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
  • High level of professionalism and ability to maintain confidentiality.
  • Must own reliable vehicle for travel within the Greater Seattle area.
  • Able to lift at least 50 pounds.
  • Able to work shift hours of 8:00am-5:00pm Monday- Friday
Additional Information

All your information will be kept confidential according to EEO guidelines.

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