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First Tech information
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$12.95 is the 25th percentile. Wages below this are outliers.
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| Aspect | First Tech | Network Technician |
|---|---|---|
| Required Certifications | CompTIA A+, Network+ (often) | CompTIA Network+, Cisco CCNA (common) |
| Work Environment | Customer service, on-site and remote support | Network setup, troubleshooting, on-site and remote |
| Industry Usage | IT service providers, tech companies, financial institutions | Telecommunications, IT services, corporate networks |
| Common Search/Comparison | Yes | Yes |
First Tech and Network Technicians both work in the IT industry, often requiring similar certifications like CompTIA Network+ and A+. First Tech roles typically focus on customer support and troubleshooting for end-users, while Network Technicians concentrate on network infrastructure, setup, and maintenance. Both roles are essential in tech support and network management, but they differ mainly in their focus areas and work environments.
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Full-time
Medical, Dental, Vision, Retirement
Posted 12 days ago
Job description
JSSI is transforming into an AI-first technology and product organization, and Product Managers are at the heart of how that transformation gets executed. Reporting to a Director of Product, you will work within a specific business unit as a trusted product partner - owning discovery, requirements, and delivery oversight for a portfolio of products and initiatives that matter to the business.Â
 This is not a coordination role. You will build your own relationships with business unit stakeholders, run structured discovery to understand what they actually need, and translate that into clear, prioritized specs that our engineering teams and AI agents can work from. You will use AI as a core part of how you work every day - writing requirements faster, synthesizing user feedback at scale, and continuously finding ways to do more with less time.Â
 You will partner closely with your Director of Product, who owns the overall BU relationship and team strategy. Within that partnership, you are expected to show up as a proactive, trusted presence with the business - not someone who waits to be pointed at a problem, but someone who finds them.
Build and maintain business relationshipsÂ
Develop strong working relationships with business unit stakeholders - understand their goals, workflows, and pain points well enough to represent them accurately to engineeringÂ
Serve as a responsive, reliable point of contact for your stakeholders; triage incoming requests and manage expectations clearlyÂ
Partner closely with the Director of Product to ensure alignment on priorities and communicate the full picture back to the businessÂ
Run structured discovery and requirementsÂ
Lead discovery for assigned initiatives: ask the right questions, separate what stakeholders ask for from what they actually need, define the problem before proposing a solution, and break the ask into phases that deliver value quickly and allow for iterationÂ
Own the spec library for your portfolio: write and maintain clear, AI-ready requirements that Solution Architects and engineering teams can work from directlyÂ
Use AI to accelerate the requirements process - generating first drafts, synthesizing input from multiple stakeholders, and maintaining living documentation as products evolveÂ
Use AI to build mockups and prototypes that make the proposed solution tangible - pressure-testing ideas with stakeholders before engineering invests in the buildÂ
Define acceptance criteria and ensure solutions meet business intent before and after releaseÂ
Drive delivery and adoptionÂ
Partner with Solution Architects through the delivery cycle; stay close enough to the build to catch misalignment earlyÂ
Own release communication to your business unit; ensure stakeholders know what's coming, when, and how to use itÂ
Track adoption metrics post-launch; understand whether what shipped is driving value and surface that information clearlyÂ
Identify and escalate blockers; keep delivery moving without creating pressure that compromises qualityÂ
Prioritize and communicate tradeoffsÂ
Maintain a clear, prioritized backlog for your portfolio; make visible what's in, what's out, and whyÂ
Communicate prioritization decisions to stakeholders transparently - including the ones that will disappoint someoneÂ
Protect the engineering team from scope creep while keeping stakeholders bought in to the planÂ
Work AI-firstÂ
Use AI tools actively in your daily work - requirements drafting, research, stakeholder synthesis, backlog managementÂ
Continuously look for ways AI can make you a better, faster product managerÂ
Stay current on AI tooling relevant to your domain; bring ideas proactively rather than waiting to be askedÂ
RequiredÂ
2-4 years of product management experience in a business-facing, stakeholder-intensive environmentÂ
Demonstrated use of AI in your product work - at minimum, writing specs or requirements with AI assistance; we expect this to already be part of how you work, not something you're planning to startÂ
Proven ability to build trusted relationships with non-technical stakeholders and translate their needs into clear product requirementsÂ
Strong written communication skills; able to write requirements and documentation that engineers and AI agents can work from without interpretationÂ
Comfortable with ambiguity - able to start with a vague problem and produce a structured, prioritized planÂ
Chicago-based; able to be in the office a minimum of 3 days per weekÂ
Strongly preferredÂ
Experience working in complex multi-stakeholder environmentsÂ
Experience contributing to a spec-driven or AI-assisted delivery modelÂ
Exposure to agile or iterative delivery processes - and the judgment to know when to follow the process and when to adapt itÂ
Not requiredÂ
People management experience - this is an individual contributor roleÂ
Aviation or MRO domain experience - curiosity and the ability to learn a new domain quickly matters far more than knowing ours alreadyÂ
WHO THRIVES IN THIS ROLEÂ
This role is a great fit for someone who is energized by being genuinely useful to the people they work with - someone who takes pride in understanding a business problem deeply before proposing a solution, and who sees clear writing as a superpower, not a chore. You are already using AI to do your job better, not because you were told to, but because you found it worked. You want to be in an environment that is moving fast and building something new, and you are comfortable being one of the people who helps figure out how it should work.Â
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $110,000 to $160,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.
About Jet Support Services
Sourced by ZipRecruiter
Industry
Aviation
Company size
51 - 200 Employees
Headquarters location
Chicago, IL, US
Year founded
1989