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First Source Jobs in New York (NOW HIRING)

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First Source information

See New York salary details

$11

$23

$63

How much do first source jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for first source in New York is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $23.91 per hour, depending on experience, location, and employer.

What is the difference between First Source vs Customer Service Representative?

AspectFirst SourceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, customer support centers, or remoteCall centers, retail, or office settings
Employer & Industry UsageUsed across industries like telecommunications, finance, and retailCommon in retail, telecom, healthcare, and service industries

First Source and Customer Service Representative roles share similar credentials and work environments, often involving customer interaction via phone or online. While First Source may refer to a specific company or program, Customer Service Representatives are a broader job title found across many industries. Both roles focus on assisting customers, but First Source may emphasize specific processes or systems used by certain employers.

What are the typical challenges faced by new employees at First Source, and how can they be overcome?

New employees at First Source may initially find it challenging to adapt to the fast-paced environment and meet the performance metrics commonly used in BPO settings. Balancing high call volumes or case loads while maintaining quality standards can require strong time management and communication skills. However, First Source provides thorough training and support from team leads and mentors, which helps new hires develop confidence and proficiency. Proactively seeking feedback and collaborating with colleagues can also accelerate your adjustment and success in the role.

What is a First Source job?

First Source jobs refer to positions offered through the First Source Hiring Program, which aims to connect local residents with employment opportunities, particularly in cities like Boston. Employers receiving certain public contracts are required to give priority to local job seekers when filling new or vacant positions. The goal is to promote economic growth within the community by ensuring residents have access to available jobs. These roles can span various industries, including construction, administration, and more. Participation in First Source programs often involves job readiness training and placement support.

What are the key skills and qualifications needed to thrive as a First Source customer service representative?

To thrive as a First Source customer service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is also important. Patience, active listening, and a positive attitude help deliver excellent customer experiences and resolve issues efficiently. These skills ensure customer satisfaction, efficient handling of inquiries, and contribute to the company's reputation for quality service.
What are popular job titles related to First Source jobs in New York? For First Source jobs in New York, the most frequently searched job titles are:
What job categories do people searching First Source jobs in New York look for? The top searched job categories for First Source jobs in New York are:
What cities in New York are hiring for First Source jobs? Cities in New York with the most First Source job openings:
First Source jobs near you
Infographic showing various First Source job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $49,832 per year, or $24 per hour.

FTE :: Dynamics 365 CRM Technical Architect || New York

IT First Source

Manhattan, NY • On-site

$73 - $88.25/hr

Other

Re-posted 2 days ago

Job description

FTE :: Dynamics 365 CRM Technical Architect || New York

Role Summary

  • The Dynamics 365 CRM Technical Architect is responsible for end-to-end solution architecture, technical governance, and delivery assurance of large-scale D365 CE and Power Platform implementations. This role ensures scalability, security, performance, and compliance of the CRM solution landscape.

Key Responsibilities

  • Define overall D365 CE solution architecture including Dataverse, Power Platform, integrations, and security model
  • Design complex integrations with core systems (Payments, Banking, ERP, Azure services)
  • Establish technical standards and best practices (plugins, workflows, Power Automate, JS, CI/CD)
  • Own non-functional requirements: performance, scalability, audit, security, compliance
  • Review and approve detailed designs, integrations, customizations, and extensions
  • Guide teams on OOTB vs custom design decisions
  • Support presales, solution estimation, and technical governance during delivery
  • Own solution design documents (HLD/LLD) and architecture blueprints

Skills & Experience

  • 10 14 years of CRM experience with 5+ years on D365 CE architecture
  • Strong experience with Dataverse, Plugins (C#), Web APIs, Azure Integration Services
  • Hands-on knowledge of Power Apps, Power Automate, Azure Functions, Logic Apps
  • Experience in regulated industries (banking, financial services)
  • Hands-on experience with DevOps tools: Azure DevOps / GitHub & CI/CD pipelines
  • Strong knowledge of performance tuning, scalability, and system design
  • Strong stakeholder and technical leadership skills
  • Good to Have : Microsoft certifications

Thanks, IT First Source

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