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First Notice Of Loss Representative Jobs (NOW HIRING)

The Mutual Group

Customer Experience Rep

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Experience Representative As a Customer Experience Representative, you will handle tasks ... Completes other claim items including but not limited to: first notice of loss claims, policy ...

LOYALTY MGA LLC

FNOL Representative

Casselberry, FL

$16 - $17/hr

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This ...

vavemga

$60K - $75K/yr

Administration of DCA contracts First Notice of Loss Handling * Work in collaboration with the ... Represent Claims Operations in data governance forums, ensuring data quality standards are met and ...

Canopius Group

Claims Operations Analyst

Chicago, IL · On-site

$60K - $75K/yr

Administration of DCA contracts First Notice of Loss Handling * Work in collaboration with the ... Represent Claims Operations in data governance forums, ensuring data quality standards are met and ...

New

Baldwin

Claims Specialist

Birmingham, AL · On-site

Review and analyze First Notice of Losses (FNOL) received by assessing the nature of the claim and determining the proper submission path for prompt adjudication. * Collaborate with a Claims ...

Canopius

Claims Operations Analyst

Chicago, IL · On-site

$60K - $75K/yr

Administration of DCA contracts First Notice of Loss Handling * Work in collaboration with the ... Represent Claims Operations in data governance forums, ensuring data quality standards are met and ...

Nationalindemnity

Client Services Analyst I

Omaha, NE · Hybrid

This role assists new claimants through the intake of first notice of loss, responds to claim-related inquiries, provides claims process education, and serves as a liaison between agency partners and ...

Kin Insurance, Inc.

Senior Complex Claims Adjuster

$80K - $100K/yr

Quick Summary Take ownership of complex, high-exposure property claims from first notice of loss through resolution - investigating, negotiating, and settling represented and large-loss files while ...

Krisp Technologies, Inc.

... and onboarding, first notice of loss, claims handling, policy servicing, and retention desks ... Represent Krisp at Money20/20, InsureTech Connect, FS-ISAC, ABA, BAI, LIMRA, and the fraud and ...

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First Notice Of Loss Representative information

See salary details

$24.5K

$44.2K

$77K

How much do first notice of loss representative jobs pay per year?

As of Sep 14, 2026, the average yearly pay for first notice of loss representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What does a First Notice of Loss Representative do?

A First Notice Of Loss (FNOL) Representative is responsible for taking the initial report when a customer experiences an incident that may result in an insurance claim, such as an auto accident or property damage. They gather essential information, document details about the event, and guide the customer through the first steps of the claims process. FNOL Representatives play a critical role in ensuring accurate data collection and providing reassurance to customers during stressful situations. Their work helps set the tone for the entire claims experience and ensures the claim is processed efficiently.

What are the key skills and qualifications needed to thrive as a First Notice of Loss Representative?

To thrive as a First Notice Of Loss Representative, you need strong customer service skills, attention to detail, and a solid understanding of insurance processes, typically supported by a high school diploma or equivalent. Familiarity with claims management systems, call center software, and basic office applications is commonly required. Outstanding communication, empathy, and problem-solving abilities help build rapport with customers during stressful situations. These skills ensure accurate claim intake, customer satisfaction, and efficient claims processing in a high-pressure environment.

What are some common challenges faced by First Notice of Loss Representatives, and how can they be managed effectively?

First Notice Of Loss (FNOL) Representatives often handle high call volumes and may interact with customers who are distressed following an accident or loss. Staying calm under pressure and using empathetic communication are key to managing these situations effectively. Additionally, FNOL Representatives must accurately gather detailed information while adhering to company protocols, which can be challenging when customers are upset or unclear. Regular training, strong support from supervisors, and teamwork with claims adjusters and other departments help ensure success in this role.

What is the difference between First Notice Of Loss Representative vs Claims Adjuster?

AspectFirst Notice Of Loss RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing often requiredHigh school diploma or equivalent; state licensing often required
Work EnvironmentCustomer service-focused, handling initial claims reportsInvestigating, evaluating, and settling claims
Industry UsageCommonly used in insurance companies for initial claim intakeUsed across insurance companies for claim assessment

Both roles require insurance knowledge and licensing, but the First Notice Of Loss Representative primarily handles initial claim reporting, while the Claims Adjuster evaluates and settles claims. They work closely but focus on different stages of the claims process.

Is it hard to be a First Notice Of Loss Representative?

Being a First Notice Of Loss Representative involves handling initial insurance claims, requiring strong communication, attention to detail, and the ability to assess damage reports accurately. The role can be demanding due to the need for quick decision-making and customer interaction, but it generally follows standard work hours and may require familiarity with claims management software. Experience in insurance or related fields can be beneficial but is not always mandatory.

What cities are hiring for First Notice Of Loss Representative jobs?

Cities with the most First Notice Of Loss Representative job openings:

What states have the most First Notice Of Loss Representative jobs?

States with the most job openings for First Notice Of Loss Representative jobs include:

What are popular job titles related to First Notice Of Loss Representative jobs?

For First Notice Of Loss Representative jobs, the most frequently searched job titles are:

First Notice Of Loss Representative jobs near you
Infographic showing various First Notice Of Loss Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

First Notice of Loss Representative - Claims

Westlake, TX • On-site

Edge Claims
See more jobs at Edge Claimsexternal

Full-time

Re-posted 29 days ago

Key responsibilities

  • Assist policyholders and claimants reporting a claim by collecting facts about the accident and entering the information into the claim system

  • Serve as the first point of contact for policyholders reporting a new claim and provide guidance on the claims process

  • Triage and classify claims based on severity, complexity, and urgency, and route them to the appropriate departments

Job description

Description:

PURPOSE OF THE POSITION 

The First Notice of Loss Representative’s primary focus will be to assist policyholders and claimants reporting a claim by collecting facts about the accident and entering the information into the claim system. The representative will also be responsible for answering the claims phone number and route calls accordingly. 


The representative must speak English and Spanish fluently.


 RESPONSIBILITIES

  • Provide excellent customer service to our policyholders and those who may become our policyholders that exceed their expectations.
  • Serve as the first point of contact for policyholders reporting a new claim (First Notice of Loss - FNOL).
  • Accurately capture and document all relevant loss details (date, time, location, parties involved, damages, injuries, etc.).
  • Verify policy coverage, limits, and eligibility at the time of loss.
  • Provide clear guidance to customers on next steps in the claims process.
  • Triage and classify claims based on severity, complexity, and urgency.
  • Assign or route claims to the appropriate adjusters, investigators, or departments.
  • Ensure timely setup of claims in the system with complete and accurate data entry.
  • Communicate empathetically and professionally with customers during potentially stressful situations.
  • Identify potential fraud indicators and escalate suspicious claims as needed.
  • Coordinate with internal teams (underwriting, legal, field adjusters) to ensure smooth claim handling.
  • Maintain compliance with company policies, regulatory requirements, and service level agreements (SLAs).
  • Follow up with customers to gather missing information or documentation when required.
  • Utilize claims management systems and tools efficiently to track and update claim status.
  • Deliver high-quality customer service while meeting productivity and quality benchmarks.
  • Support continuous improvement initiatives by providing feedback on processes and customer experience.
Requirements:

KNOWLEDGE, SKILLS AND ABILITIES

Candidates Must Have:

  • Decisive and purposeful.
  • The ability to manage time, meet deadlines and prioritize tasks effectively.
  • Ability to be able to review processes and determine opportunities for improvement.
  • Strong moral character and work ethic.· Independent and self-starting.
  • Strong verbal and written communication skills.
  • Ability to thrive in a “fast pace,” challenging environment.
  • Ability to show initiative, exhibit a “can do” attitude, and provide ideas while working within a team environment.


Education / Licensing / Experience:· 

  • Minimum of high school diploma or equivalent.
  • Must be bilingual (English/Spanish)


Technical Skills:

  • Must have interpersonal skills to handle sensitive and confidential situations and information.
  • Requires ability to work independently.
  • Requires excellent organization and time management skills.
  • Must be detailed oriented.
  • Must be able to maintain a high level of accuracy.
  • Ability to work with highly confidential information.
  • Highly organized and excellent time management skills required.
  • Excellent oral, written and interpersonal communication skills.
  • Effective and efficient use of computer applications including MS Office products


The above statements are intended to describe the general nature and level of work being performed by the incumbents of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of this position 

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