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First Notice Of Loss Agent Jobs (NOW HIRING)

Fortegra

First Notice of Loss Specialist

Jacksonville, FL · On-site

$15.25 - $20.25/hr

Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while ... For further information, please review the Know Your Rights notice from the Department of Labor.

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Customer Service Claims Agent Onsite - Weekly Pay

Boca Raton, FL · On-site

$20/hr

In this role, you'll handle inbound calls related to First Notice of Loss and claim status updates, serving as a key point of contact for our customers throughout their claims journey. The Claims ...

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Baldwin

Claims Specialist

Birmingham, AL · On-site

Review and analyze First Notice of Losses (FNOL) received by assessing the nature of the claim and determining the proper submission path for prompt adjudication. * Collaborate with a Claims ...

vavemga

$60K - $75K/yr

Administration of DCA contracts First Notice of Loss Handling * Work in collaboration with the Claims Assistant to co-manage first notice of loss and reports of loss to excess carrier. * For open ...

Socket.dev

Claims Operations Analyst

Chicago, IL · On-site

$60K - $75K/yr

Administration of DCA contracts First Notice of Loss Handling * Work in collaboration with the Claims Assistant to co-manage first notice of loss and reports of loss to excess carrier. * For open ...

Canopius Group

Claims Operations Analyst

Chicago, IL · On-site

$60K - $75K/yr

Administration of DCA contracts First Notice of Loss Handling * Work in collaboration with the Claims Assistant to co-manage first notice of loss and reports of loss to excess carrier. * For open ...

New

Canopius

Claims Operations Analyst

Chicago, IL · On-site

$60K - $75K/yr

Administration of DCA contracts First Notice of Loss Handling * Work in collaboration with the Claims Assistant to co-manage first notice of loss and reports of loss to excess carrier. * For open ...

Canopius

Claims Operations Analyst

Chicago, IL · On-site

$60K - $75K/yr

Administration of DCA contracts First Notice of Loss Handling * Work in collaboration with the Claims Assistant to co-manage first notice of loss and reports of loss to excess carrier. * For open ...

Covenir

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

Process payments and take first notice of loss with the care those conversations deserve * Document calls cleanly so the next person who touches the file isn't starting from zero * Use our knowledge ...

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First Notice Of Loss Agent information

What is a First Notice of Loss Agent?

A First Notice Of Loss (FNOL) Agent is a customer service professional who handles the initial report of an insurance claim. When policyholders experience an incident such as a car accident, property damage, or another covered loss, the FNOL agent collects details about the event, verifies policy information, and helps guide the claimant through the first steps of the claims process. Their role is crucial in ensuring accurate information is gathered quickly and that customers receive timely assistance. FNOL agents often work in call centers or virtually and must have strong communication and problem-solving skills.

What does a First Notice of Loss Agent do?

First Notice Of Loss Agents are primarily responsible for taking initial reports of insurance claims from policyholders, gathering essential details about the incident, and ensuring accurate data entry into the claims management system. On a daily basis, they communicate with customers to provide guidance on the next steps and may coordinate with adjusters, underwriters, or repair vendors to expedite claim resolution. The role requires strong collaboration with claims processing teams and customer service departments to ensure a seamless experience for the claimant and to maintain efficient workflow within the organization.

What skills and qualifications are needed to be a First Notice of Loss Agent?

To thrive as a First Notice Of Loss Agent, you need strong customer service abilities, attention to detail, and a basic understanding of insurance procedures, often supported by a high school diploma or equivalent. Familiarity with claims management software, call center systems, and sometimes relevant industry certifications is typical. Excellent communication, active listening, and problem-solving skills help agents empathize with clients and efficiently gather accurate information. These skills are crucial for providing a positive customer experience, ensuring accurate claim intake, and supporting efficient claims processing.

What is the difference between First Notice Of Loss Agent vs Claims Adjuster?

AspectFirst Notice Of Loss AgentClaims Adjuster
CredentialsLicensing, insurance knowledgeLicensing, insurance and claims handling skills
Work EnvironmentCustomer service, initial claim intakeInvestigation, evaluation, settlement of claims
Employer & IndustryInsurance companies, claims departmentsInsurance companies, third-party administrators

While both roles are integral to the insurance claims process, the First Notice Of Loss Agent primarily handles the initial contact with policyholders to report claims, focusing on customer service and information gathering. In contrast, Claims Adjusters evaluate the details of the claim, investigate damages, and determine settlement amounts. Understanding these differences helps in choosing the right career path or job role within the insurance industry.

What cities are hiring for First Notice Of Loss Agent jobs?

Cities with the most First Notice Of Loss Agent job openings:

What states have the most First Notice Of Loss Agent jobs?

States with the most job openings for First Notice Of Loss Agent jobs include:

What are popular job titles related to First Notice Of Loss Agent jobs?

For First Notice Of Loss Agent jobs, the most frequently searched job titles are:

First Notice Of Loss Agent jobs near you

First Notice of Loss Representative - Claims

Westlake, TX • On-site

Edge Claims
See more jobs at Edge Claimsexternal

Full-time

Re-posted 29 days ago

Key responsibilities

  • Assist policyholders and claimants reporting a claim by collecting facts about the accident and entering the information into the claim system

  • Serve as the first point of contact for policyholders reporting a new claim and provide guidance on the claims process

  • Triage and classify claims based on severity, complexity, and urgency, and route them to the appropriate departments

Job description

Description:

PURPOSE OF THE POSITION 

The First Notice of Loss Representative’s primary focus will be to assist policyholders and claimants reporting a claim by collecting facts about the accident and entering the information into the claim system. The representative will also be responsible for answering the claims phone number and route calls accordingly. 


The representative must speak English and Spanish fluently.


 RESPONSIBILITIES

  • Provide excellent customer service to our policyholders and those who may become our policyholders that exceed their expectations.
  • Serve as the first point of contact for policyholders reporting a new claim (First Notice of Loss - FNOL).
  • Accurately capture and document all relevant loss details (date, time, location, parties involved, damages, injuries, etc.).
  • Verify policy coverage, limits, and eligibility at the time of loss.
  • Provide clear guidance to customers on next steps in the claims process.
  • Triage and classify claims based on severity, complexity, and urgency.
  • Assign or route claims to the appropriate adjusters, investigators, or departments.
  • Ensure timely setup of claims in the system with complete and accurate data entry.
  • Communicate empathetically and professionally with customers during potentially stressful situations.
  • Identify potential fraud indicators and escalate suspicious claims as needed.
  • Coordinate with internal teams (underwriting, legal, field adjusters) to ensure smooth claim handling.
  • Maintain compliance with company policies, regulatory requirements, and service level agreements (SLAs).
  • Follow up with customers to gather missing information or documentation when required.
  • Utilize claims management systems and tools efficiently to track and update claim status.
  • Deliver high-quality customer service while meeting productivity and quality benchmarks.
  • Support continuous improvement initiatives by providing feedback on processes and customer experience.
Requirements:

KNOWLEDGE, SKILLS AND ABILITIES

Candidates Must Have:

  • Decisive and purposeful.
  • The ability to manage time, meet deadlines and prioritize tasks effectively.
  • Ability to be able to review processes and determine opportunities for improvement.
  • Strong moral character and work ethic.· Independent and self-starting.
  • Strong verbal and written communication skills.
  • Ability to thrive in a “fast pace,” challenging environment.
  • Ability to show initiative, exhibit a “can do” attitude, and provide ideas while working within a team environment.


Education / Licensing / Experience:· 

  • Minimum of high school diploma or equivalent.
  • Must be bilingual (English/Spanish)


Technical Skills:

  • Must have interpersonal skills to handle sensitive and confidential situations and information.
  • Requires ability to work independently.
  • Requires excellent organization and time management skills.
  • Must be detailed oriented.
  • Must be able to maintain a high level of accuracy.
  • Ability to work with highly confidential information.
  • Highly organized and excellent time management skills required.
  • Excellent oral, written and interpersonal communication skills.
  • Effective and efficient use of computer applications including MS Office products


The above statements are intended to describe the general nature and level of work being performed by the incumbents of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of this position 

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