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First Notice Of Loss Agent Jobs (NOW HIRING)

The-Baldwin-Group

Claims Specialist

Birmingham, AL · On-site

Review and analyze First Notice of Losses (FNOL) received by assessing the nature of the claim and determining the proper submission path for prompt adjudication. * Collaborate with a Claims ...

New

Nationalindemnity

Client Services Analyst I

Omaha, NE · Hybrid

This role assists new claimants through the intake of first notice of loss, responds to claim-related inquiries, provides claims process education, and serves as a liaison between agency partners and ...

The Mutual Group

Customer Experience Rep

Des Moines, IA · On-site

$15.50 - $21.25/hr

You will manage a variety of responsibilities, including responding to inbound phone and email inquiries, first notice of loss claims, program claims, billing requests and loss runs. You will ...

Spot Inc.

Claims Specialist

Indianapolis, IN · On-site

Review insurance cases from first notice of loss through litigation and resolution. Skills * Bachelor's degree or 2+ years of customer service experience. * Previous claims experience in the ...

LOYALTY MGA LLC

FNOL Representative

Miami, FL · On-site

$16 - $17/hr

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This ...

LOYALTY MGA LLC

FNOL Representative

Casselberry, FL · On-site

$16 - $17/hr

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This ...

The Mutual Group

Customer Experience Rep

Iowa, LA · On-site

$14.25 - $19.25/hr

You will manage a variety of responsibilities, including responding to inbound phone and email inquiries, first notice of loss claims, program claims, billing requests and loss runs. You will ...

Munich RE

Workflow Coordinator

Princeton, NJ · On-site

$20.25 - $27.25/hr

Identify and categorize correspondence received from our clients according to content (first notice of loss, updates, financials, statement of accounts, etc.) * Ensure correspondence is assigned to ...

Munich Re

Workflow Coordinator

Princeton, NJ · On-site

$20.25 - $27.25/hr

Identify and categorize correspondence received from our clients according to content (first notice of loss, updates, financials, statement of accounts, etc.) * Ensure correspondence is assigned to ...

The Mutual Group

Customer Experience Rep

$16.50 - $22.25/hr

You will manage a variety of responsibilities, including responding to inbound phone and email inquiries, first notice of loss claims, program claims, billing requests and loss runs. You will ...

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First Notice Of Loss Agent information

What is a First Notice of Loss Agent?

A First Notice Of Loss (FNOL) Agent is a customer service professional who handles the initial report of an insurance claim. When policyholders experience an incident such as a car accident, property damage, or another covered loss, the FNOL agent collects details about the event, verifies policy information, and helps guide the claimant through the first steps of the claims process. Their role is crucial in ensuring accurate information is gathered quickly and that customers receive timely assistance. FNOL agents often work in call centers or virtually and must have strong communication and problem-solving skills.

What does a First Notice of Loss Agent do?

First Notice Of Loss Agents are primarily responsible for taking initial reports of insurance claims from policyholders, gathering essential details about the incident, and ensuring accurate data entry into the claims management system. On a daily basis, they communicate with customers to provide guidance on the next steps and may coordinate with adjusters, underwriters, or repair vendors to expedite claim resolution. The role requires strong collaboration with claims processing teams and customer service departments to ensure a seamless experience for the claimant and to maintain efficient workflow within the organization.

What skills and qualifications are needed to be a First Notice of Loss Agent?

To thrive as a First Notice Of Loss Agent, you need strong customer service abilities, attention to detail, and a basic understanding of insurance procedures, often supported by a high school diploma or equivalent. Familiarity with claims management software, call center systems, and sometimes relevant industry certifications is typical. Excellent communication, active listening, and problem-solving skills help agents empathize with clients and efficiently gather accurate information. These skills are crucial for providing a positive customer experience, ensuring accurate claim intake, and supporting efficient claims processing.

What is the difference between First Notice Of Loss Agent vs Claims Adjuster?

AspectFirst Notice Of Loss AgentClaims Adjuster
CredentialsLicensing, insurance knowledgeLicensing, insurance and claims handling skills
Work EnvironmentCustomer service, initial claim intakeInvestigation, evaluation, settlement of claims
Employer & IndustryInsurance companies, claims departmentsInsurance companies, third-party administrators

While both roles are integral to the insurance claims process, the First Notice Of Loss Agent primarily handles the initial contact with policyholders to report claims, focusing on customer service and information gathering. In contrast, Claims Adjusters evaluate the details of the claim, investigate damages, and determine settlement amounts. Understanding these differences helps in choosing the right career path or job role within the insurance industry.

What cities are hiring for First Notice Of Loss Agent jobs?

Cities with the most First Notice Of Loss Agent job openings:

What states have the most First Notice Of Loss Agent jobs?

States with the most job openings for First Notice Of Loss Agent jobs include:

What are popular job titles related to First Notice Of Loss Agent jobs?

For First Notice Of Loss Agent jobs, the most frequently searched job titles are:

First Notice Of Loss Agent jobs near you

Claims Support Representative

Omaha, NE • On-site

Stillwater Insurance Group
See more jobs at Stillwater Insurance Groupexternal

Full-time

Posted 20 days ago

Job description

Claims Support Representative

Early Career Opportunity | Claims Operations & Customer Service

Launch Your Career with Stillwater Insurance Group

Are you a recent college graduate looking to start your professional career with a company that invests in your growth? Stillwater Insurance Group is seeking motivated, detail-oriented individuals to join our Claims Department as a Claims Support Representative.

This role provides hands-on experience in customer service, business operations, insurance claims, and administrative functions while offering extensive training, mentorship, cross-functional exposure, and advancement opportunities. Depending on business needs and candidate qualifications, you may support either Claims Call Center operations, Claims Administration, or a combination of both.

If you're looking for a career where you can learn, grow, and make a meaningful impact, we'd love to hear from you.

Why Stillwater?

Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, and commercial insurance products across all 50 states. Headquartered in Jacksonville, Florida, with offices in New York and Omaha, we are known for our supportive culture, strong values, and people-first approach.

Our employees consistently describe Stillwater as a place with great people, accessible leadership, and a genuine commitment to integrity. We emphasize teamwork, professional development, and internal growth within a positive, high-performing environment.

Position Summary

The Claims Support Representative provides operational and customer service support across the Claims Department. This position serves as an entry point into the insurance industry and offers broad exposure to claims operations, customer communications, business processes, and administrative support.

Responsibilities may include claim intake, First Notice of Loss (FNOL) processing, customer and agent communications, document management, reporting, compliance support, vendor payment processing, and various administrative duties.

This role is designed to provide cross-functional training and may serve as a pathway to future opportunities within Claims, Operations, Compliance, Customer Service, and Claims Adjusting.

Location:  Jacksonville, FL, Jericho, NY, or Omaha, NE

What You'll Do

Customer Service & Claims Support

  • Receive and process First Notice of Loss (FNOL) reports through phone and digital reporting channels.
  • Create and maintain claim records within company systems.
  • Respond to incoming calls and communications from policyholders, agents, vendors, and internal partners.
  • Research and resolve customer inquiries while providing a professional and positive experience.
  • Escalate complex issues appropriately while ensuring timely resolution.
  • Support claims operations by gathering, documenting, and maintaining accurate information.

Administrative & Operational Support

  • Process claim file document requests and maintain electronic claim records.
  • Route and manage incoming and outgoing correspondence, emails, and mail.
  • Assist with vendor payments, stop payments, arbitration matters, CLUE reporting, and regulatory compliance requests.
  • Prepare reports, spreadsheets, tracking documents, and departmental performance data.
  • Support document indexing, filing, scanning, and records management activities.
  • Coordinate meetings, prepare agendas, and maintain departmental documentation as needed.
  • Assist with special projects and additional assignments within the Claims Department.

Who We're Looking For

We're looking for individuals who are eager to learn, enjoy helping others, and have a strong desire to build a professional career. This position is ideal for recent graduates seeking business experience in a stable and growing industry.

Successful candidates are:

  • Customer-focused and service-oriented.
  • Highly organized and detail-oriented.
  • Strong communicators with a professional demeanor.
  • Comfortable learning new technologies and systems.
  • Able to manage multiple priorities in a fast-paced environment.
  • Team players who enjoy collaborating and solving problems.

Minimum Qualifications

  • High school diploma or GED required.
  • Associate's degree or Bachelor's degree preferred.
  • Recent college graduates are strongly encouraged to apply.
  • Strong computer proficiency, including Microsoft Office applications.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to learn new systems and business processes quickly.
  • Professional customer service mindset.
  • Ability to work independently and as part of a team.

Preferred Qualifications

  • Bachelor's degree in Business, Communications, Finance, Risk Management, Insurance, or a related field.
  • Internship, campus leadership, administrative, customer service, office support, or call center experience.
  • Experience with Microsoft Excel, including spreadsheets and basic reporting.
  • Bilingual English/Spanish skills.
  • Interest in developing a long-term career within the insurance industry.

What You'll Gain

  • Comprehensive training and onboarding.
  • Exposure to multiple areas of insurance and claims operations.
  • Mentorship from experienced leaders and professionals.
  • Opportunities for cross-training and career advancement.
  • Transferable business, analytical, and customer service skills.
  • A collaborative environment that supports learning and professional growth.

What You Can Expect

  • A supportive, team-oriented culture.
  • Accessible leadership and mentorship opportunities.
  • Continuous learning and development.
  • Recognition for initiative, accuracy, and service excellence.
  • Career growth potential within Claims, Operations, and other areas of the organization.
  • A workplace built on trust, integrity, and respect.

Begin Your Career with Stillwater

If you're ready to launch your career with a company that values development, teamwork, and long-term growth, apply today to join Stillwater Insurance Group.

Employment offers are contingent upon successful completion of a background investigation and pre-employment drug screening. 

Stillwater Insurance Group is a drug-free workplace and an Equal Opportunity Employer.