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First Level Helpdesk Support Jobs (NOW HIRING)

Helpdesk Support - 3rd Shift

Columbia, SC · On-site

$16.25 - $22/hr

Hansen Talent Group is seeking a Helpdesk Support Technician to support after-hours operations for ... Analyze and diagnose technical issues, troubleshooting at a Tier I/II level and escalating as ...

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts - Assist new user setup of equipment ...

The Assembly First Level Manager ensures the manufacture of completed units by overseeing ... Join our team and help build the next generation of aircraft. Your Working Environment: The Airbus ...

The Assembly First Level Manager ensures the manufacture of completed units by overseeing ... Join our team and help build the next generation of aircraft. Your Working Environment: The Airbus ...

The Assembly First Level Manager ensures the manufacture of completed units by overseeing ... Join our team and help build the next generation of aircraft. Your Working Environment: The Airbus ...

Quality First Level Manager

Wichita, KS · On-site

$72K - $111K/yr

Support multiple functions such as Assembly, Fabrication, and Supply Chain * Root Cause and Correct ... Working familiarity of First Article Inspections (FAI) * Functional experience in First Article ...

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical ...

Provide hands-on helpdesk support and first-level troubleshooting Set up and support PCs, laptops, printers, and mobile devices Manage user accounts (Microsoft 365, Active Directory, email licenses ...

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... Support the implementation of new technologies and equipment in the lab environment, - Provide ...

... Helpdesk Support, Ticket Discipline, and Escalation * Provide Tier 1-2 support by triaging and ... Provide first-level support for station network and connectivity components (routers, firewalls ...

The Site IT Support Engineer performs equipment installation and configuration, first-level ... Provide local Helpdesk support and serve as an accessible first point of contact for site IT ...

Showing results 21-40

First Level Helpdesk Support information

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How much do first level helpdesk support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for first level helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Infographic showing various First Level Helpdesk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk Support - 3rd Shift

Columbia, SC • On-site

Hansen Talent Group
Recruiting and Staffing Services • 11 - 50 employees

$16.25 - $22/hr

Other

Posted 19 days ago


Job description

Hansen Talent Group is seeking a Helpdesk Support Technician to support after-hours operations for a large IT institute in the greater Columbia, SC area. The ideal candidate is able to work 5:30PM - 7AM EST and interested in growing and learning as an IT Professional within an enterprise setting. 
The Helpdesk Support Technician will be responsible for providing end-user support and monitoring system/network logs to identify any potential performance issues and support incident management efforts. 
Duties:
  • Respond to incoming ticketed requests and calls related to needed technical troubleshooting and system outages, working closely with the end-user to ensure their understanding in the steps being taken and satisfaction in the results. 
  • Analyze and diagnose technical issues, troubleshooting at a Tier I/II level and escalating as needed. 
  • Support the administration of user accounts in Active Directory by unlocking accounts and resetting passwords, escalating concerns to the IAM on-call teams. 
  • Troubleshoot VPN and secure network access in Citrix, providing knowledge base articles to end-users to support knowledge share and technical education. 
  • Monitor system/network logs and security tools, escalating concerns and triaging remediation efforts across technical teams and potentially impacted business units. 
  • Create thorough documentation of all activities in ServiceNow and update knowledge-base-articles as needed. 
Qualifications:
  • Hands-on troubleshooting experience 
  • Strong communication
  • Willingness to learn and grown in a regulated, enterprise IT team

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About Hansen Talent Group

Sourced by ZipRecruiter

Hansen Talent Group is a Staffing Firm, headquartered in Columbia, SC, that is focused on Information Technology, Professional and Executive Search Services. HTG provides talent on a Contract, Contract to hire and Direct placement basis for Project based or Long term Engagements. HTG services Companies in Commercial, Retail, Health care, Insurance, Banking, Manufacturing and Government Vertical Markets. We have opportunities in Cities across the Southeast including Dallas, Atlanta, Charlotte, Raleigh, Columbia and Charleston. ​We partner with our Client’s IT leadership to achieve a deep understanding of the Environment and Technology Initiatives. Our goal is to provide our Clients with Highly Qualified, Highly Motivated individuals who make an immediate positive impact on productivity which in turn helps our clients meet their Business objectives.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Sullivans Island, SC, US

Year founded

1995

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