Fire Service Supervisor Jobs (NOW HIRING)

Johnson Controls creates smart, healthy, and sustainable environments by helping customers protect people, property, and critical operations. As a Fire Service Supervisor, you will lead a field service team that delivers high-quality, on-time service while supporting safety, customer satisfaction, and service growth.

This role is responsible for leading, coaching, and developing field service technicians so work is completed safely, efficiently, and to a high standard. You will balance team leadership, customer communication, dispatch coordination, and operational follow-through to keep service commitments on track and identify opportunities to grow the business.

• Lead, coach, and develop a team of field service technicians through goal setting, one-on-one coaching, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls in partnership with coordinators to optimize routing, workload, and response times.
• Build strong customer relationships that support customer satisfaction, retention, and service growth opportunities.
• Promote a strong safety culture by supporting safety training, job hazard analysis, incident investigations, and compliance with company and regulatory standards.
• Track and report service metrics such as response time, first-time fix rate, backlog, and on-time completion, then act on the results.
• Ensure service documentation, work orders, and reporting are accurate, complete, and submitted in a timely manner.
• Manage resources to improve efficiency, reduce costs, and support service profitability.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.

• Own outcomes with accountability, safety, and integrity by setting clear expectations and following through on service quality, team leadership, and customer commitments.
• Focus on what matters by staying close to the work, removing obstacles for technicians and customers, and keeping priorities aligned to service needs.
• Improve every day by using performance data, candid coaching, and practical problem-solving to strengthen delivery and reduce recurring issues.
• Win as one team by building trust across sales, installation, engineering, operations, and field service so customers experience consistent support.

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in Fire systems/services/building automateion,  field service, maintenance, or a related technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and the ability to travel locally to customer sites.
• Ability to work in field environments, perform physical tasks, and lift up to 50 lbs.

• Technical degree, certifications, or relevant college coursework.
• NICET or other industry credentials.
• Experience in fire protection, fire service, or a similar field operations environment.

HIRING SALARY RANGE: $94,600-$130,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.  This position includes a competitive benefits package. 
For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Join a team that values safety, teamwork, and continuous improvement while helping customers protect critical operations. Johnson Controls offers a competitive benefits package including medical, dental, and vision coverage, a 401(k) with match, paid time off, and holidays.

If you are ready to lead a skilled field service team and make a meaningful impact for customers, we encourage you to apply.