ZipRecruiter

Log In

1

Fire Desk Operator Jobs (NOW HIRING)

The Hiller Companies

Help Desk Technician, Tier I

Mobile, AL · On-site

$20 - $27/hr

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to ... operating systems. • Perform regular maintenance tasks on hardware and software systems. • ...

SpaceXAI

Front Desk Ambassador

Memphis, TN

$14.50 - $18.75/hr

Monitor access control, visitor management, and fire alarm systems. * Facilitate the check-in and ... Familiarity with operating access control and visitor management systems. * Ability to stay calm ...

SpaceXAI

Front Desk Ambassador (Part-Time)

Memphis, TN

$14.50 - $18.75/hr

Monitor access control, visitor management, and fire alarm systems. * Facilitate the check-in and ... Familiarity with operating access control and visitor management systems. * Ability to stay calm ...

next page

Showing results 1-20

All JobsFire Desk Operator Jobs

Fire Desk Operator information

See salary details

$8

$20

$33

How much do fire desk operator jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for fire desk operator in the United States is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fire Desk Operator, and why are they important?

To thrive as a Fire Desk Operator, you need a solid understanding of emergency response procedures, strong organizational skills, and often a background in public safety or dispatching. Familiarity with emergency communication systems, incident reporting software, and radio operations is typically required. Excellent multitasking, calmness under pressure, and effective communication are crucial soft skills in this high-stakes environment. These abilities ensure rapid, accurate information flow and coordination during emergencies, directly impacting response effectiveness and safety.

What are the most common challenges faced by Fire Desk Operators during emergency situations?

Fire Desk Operators often encounter high-pressure situations where rapid decision-making and clear communication are critical. One common challenge is managing multiple incoming emergency calls simultaneously while accurately prioritizing and relaying information to firefighting teams. Additionally, coordinating with other emergency services and maintaining up-to-date records can be demanding, especially during large-scale incidents. Staying calm and organized under stress is essential to ensure effective response and support for field personnel.

What is the difference between Fire Desk Operator vs Fire Watch Guard?

AspectFire Desk OperatorFire Watch Guard
CertificationsFire safety training, possibly certifications in fire alarm systemsFire watch certification, basic safety training
Work EnvironmentControl rooms, monitoring stations, industrial facilitiesConstruction sites, industrial areas, temporary fire watch posts
Employer & IndustryManufacturing plants, power plants, industrial facilitiesConstruction companies, industrial sites, temporary fire safety roles

Fire Desk Operators primarily monitor fire alarm systems and control room equipment in industrial settings, requiring specialized certifications. Fire Watch Guards focus on patrolling and observing areas during construction or maintenance, often with basic fire safety training. Both roles are essential for fire safety but differ in environment and responsibilities.

What does a Fire Desk Operator do?

A Fire Desk Operator is responsible for monitoring fire alarm systems, dispatching emergency response teams, and coordinating communication during fire-related incidents. They act as the central point of contact between building occupants, fire departments, and security personnel. Fire Desk Operators also maintain logs of incidents, test alarm systems regularly, and ensure that all emergency protocols are followed efficiently. Their role is vital in ensuring quick response and safety during fire emergencies.
More about Fire Desk Operator jobs
What job categories do people searching Fire Desk Operator jobs look for? The top searched job categories for Fire Desk Operator jobs are:
Fire Desk Operator jobs near you
Infographic showing various Fire Desk Operator job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,050 per year, or $20.7 per hour.
Manager, Control Center Training & Procedures

Manager, Control Center Training & Procedures

TerraForm Power

Manhattan, NY • On-site

$140K - $150K/yr

Full-time

Re-posted 5 days ago

Job description

Manager, Control Center Training & Procedures
Location: TerraForm Power Remote Operation Center, Albany NY
About Us
TerraForm Power ("TERP"), a platform company of Brookfield, attracts high-performing individuals who are driven to make an impact in a fast-paced and collaborative environment. We offer unparalleled opportunities to lead and manage one of the largest renewable energy businesses with decades of history, while contributing to the global need for sustainable energy.
The company is committed to employee development, encouraging curiosity, ownership, and continuous learning. You'll be empowered to take initiative, contribute ideas, and grow your career within a supportive and ambitious organization. This position will be based in remote.
Job Summary
The Control Center Training & Procedures Manager is responsible for building and continuously improving the Remote Operation Center's (ROC) operating procedures and training programs that enable safe, compliant, and efficient operations of renewable generation and battery energy storage systems (BESS). This role owns the governance of fault and outage procedures, change management, training curriculum, and operator qualification. The Manager will ensure desk operators understand and execute their responsibilities under NERC standards and ISO/RTO market rules, while maintaining operational excellence, compliance rigor, and high-quality incident response.
This position partners closely with ROC leadership, Engineering, Asset Operations, Compliance, Cybersecurity, Trading/Commercial, and Field O&M to deliver resilient, standardized desk operations across the fleet.
Responsibilities
Procedure Governance & Change Management
  • Author, update, and standardize ROC operating procedures for wind, solar, and BESS, including:

    • Fault response, outage detection/triage, derates, alarms, abnormal conditions, and emergency operations.
    • Switching/tagging/lockout-tagout (LOTO) protocols in coordination with site O&M and grid operators.
    • BESS-specific procedures (state-of-charge management, thermal events, EMS/BMS fault handling, fire/life-safety interfaces).

  • Establish a formal Management of Change (MOC) program for procedure revisions, including stakeholder review, version control, approvals, and effective dates.
  • Maintain a central document repository (e.g., SharePoint) with clear taxonomy, searchability, and controlled access.
  • Drive alignment between ROC procedures and OEM manuals, site SOPs, engineering directives, SCADA/EMS functionality, and compliance requirements.

Training, Qualification & Continuous Learning
  • Design and implement a competency-based training program for desk operators:

    • Onboarding, recurrent training, annual requalification, and delta training for procedural changes.
    • Scenario-based simulations for high-risk/low-frequency events (e.g., system black-start coordination, high-wind cut-out, BESS thermal runaways, solar inverter tripping, grid frequency excursions).
    • NERC and ISO/RTO role responsibilities (notifications, operating limits, telemetry/AGC, outage reporting).

  • Build and administer an LMS (or equivalent training records system) with learning paths, assessments, and objective rubrics.
  • Certify Operators for desk readiness; track individual competencies, corrective action plans, and proficiency trends.
  • Facilitate post-incident "just culture" learning reviews; incorporate outcomes into training and procedures.

Compliance & Industry Standards
  • Work with Compliance to ensure operator practices align with applicable NERC standards, registered entity obligations, and documented responsibilities.
  • Work with Trading/Marketing, Engineering, and Operations to Translate ISO/RTO market and operational rules into desk-level procedures:

    • Real-time dispatch, telemetering, AGC participation, schedule adherence, curtailment/redispatch, outage submission (planned/forced), derates, ramp rates, ancillary services performance, and settlement-impacting actions.

  • Coordinate with Compliance for internal/external audits; provide records of training, procedures, O&P testing, drill logs, and evidence requests.

    • Act as the primary point of contact for training/procedure evidence during audits and mock audits, including preparation of narratives, samples, and interview prep for operators.

  • Support cyber-aware operations.

Operational Excellence & Performance Management
  • Define and track KPIs for procedure adoption, training effectiveness, incident response quality, and compliance readiness:

    • Mean time to acknowledge (MTTA) and mean time to action (MTTA) for critical alarms.
    • Procedure adherence score, training assessment pass rates, rework/corrections, audit findings closure time.
    • Outage reporting accuracy/timeliness; ISO/RTO notification SLAs.
    • BESS operational safety metrics (thermal alarms handled per SOP, SOC management adherence).

  • Support root-cause analyses (RCAs) for significant events; Lead the training/procedure workstream of RCAs and track closure of corrective actions related to human performance, operating practices, and documentation.
  • Partner with Engineering and SCADA/OT to ensure procedures reflect system capabilities and constraints (EMS/AGC logic, controls, telemetry).

Stakeholder & Field Coordination
  • Prepare and deliver high-quality communication (bulletins, playbooks, quick-reference guides) for operators and leadership.
  • Support emergency drills with ISO/RTOs and internal Incident Command, including cross-functional exercises.

Required Qualifications
  • Bachelor's degree in Engineering, Operations Management, Energy Systems, or related field (or equivalent experience).
  • 7-10+ years in power system operations, renewable generation, BESS operations, or utility/ISO/RTO environments.
  • Direct experience creating and governing operating procedures and training programs for control center or plant operations.
  • Strong working knowledge of NERC standards relevant to ROC operations and ISO/RTO processes for real-time operations and outage reporting.
  • Familiarity with SCADA/EMS, historian systems, alarm management, and HMI workflows.
  • Demonstrated experience with incident response, RCAs, and MOC.
  • Excellent written communication, instructional design, and stakeholder engagement skills.
  • A strong personal commitment to continuous improvement
  • Value excellence in safety and environmental performance
  • Supports a 24/7 control center; may require off-hours availability for major events, drills, or rollouts.
  • Occasional travel (≤20%) for site visits, ISO/RTO meetings, audits, and training delivery.

Preferred
  • NERC System Operator certification or utility operator certification (or equivalent exposure to operator qualification programs).
  • Experience with PJM certification process
  • Experience with battery energy storage operations and OEM/BMS/EMS intricacies.
  • Background in wind turbine controls (curtailment modes, high wind ride-through) and solar inverter/plant controller operations.
  • Experience with LMS administration, simulation platforms, and competency frameworks.
  • Understanding of cyber/OT practices in a control center environment (secure access, change management, evidence logging).

Compensation: $140,000-$150,000 USD, bonus eligible
A note to Recruiting Agencies, TerraForm Power Human Resources team does not accept unsolicited resumes from third party recruiters, staffing firms, or related agencies. The Human Resources team coordinates all recruiting and hiring at our company. We do not accept resumes from third-party recruiters unless authorized by the Human Resources team and if a signed agreement is in place. Any unsolicited resumes will be considered property of TerraForm Power and we are not responsible for any related fees. All communication related to recruiting partnerships should ONLY be directed to the Human Resources team.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply