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Financial Call Center Jobs in Arizona (NOW HIRING)

MDS Communications

Call Center Sales Rep

Mesa, AZ · On-site

$16.15 - $17.65/hr

Secure financial gifts from donors and prospective donors on behalf of our clients. Maintain ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

Unlock Technologies, Inc.

Home Equity Officer

Tempe, AZ · On-site

$36/hr

Mortgage origination experience or high-volume financial call center experience preferred. * Strong PC skills including working knowledge of the Microsoft environment and the ability to access ...

SunWest Credit Union

Be Seen First

Member Service Call Center Agent I

Glendale, AZ · On-site

$17.50 - $22/hr

Facilitate the financial security of our members by educating them on SunWest's products and services. * Provide and assist with online help for password resets, surepay and bank transfer forms as ...

SunWest Credit Union

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Member Service Call Center Agent I

Peoria, AZ · On-site

$17.50 - $22/hr

Facilitate the financial security of our members by educating them on SunWest's products and services. * Provide and assist with online help for password resets, surepay and bank transfer forms as ...

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Financial Call Center information

See Arizona salary details

$28.4K

$80.1K

$110K

How much do financial call center jobs pay per year?

As of Sep 4, 2026, the average yearly pay for financial call center in Arizona is $80,087.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $109,500.00 per year, depending on experience, location, and employer.

What is a financial call center?

A Financial Call Center job involves assisting customers with financial products and services over the phone. Representatives handle inquiries about bank accounts, loans, credit cards, fraud prevention, and other financial matters. They may also process transactions, resolve disputes, and provide guidance on financial solutions. Strong communication, problem-solving skills, and knowledge of financial regulations are essential for the role.

What are the key skills and qualifications needed to thrive in a financial call center?

To thrive in a Financial Call Center role, you need strong communication skills, a good understanding of financial products or services, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes basic banking or securities certifications is beneficial. Patience, active listening, and problem-solving abilities are critical soft skills that set top performers apart. These skills ensure effective handling of customer inquiries, foster trust, and contribute to the smooth operation of financial services.

What are some typical challenges faced by employees in a financial call center?

Working in a Financial Call Center often involves handling a high volume of calls from customers with a range of financial concerns, from account inquiries to complex problem resolution. Employees may encounter upset or anxious clients and must remain composed while providing clear, accurate information under time pressure. Additionally, navigating frequently changing regulations and financial products can require ongoing learning. However, these challenges are balanced by strong team support, structured training programs, and opportunities to develop specialized expertise that can lead to career advancement within the financial sector.

What are popular job titles related to Financial Call Center jobs in Arizona?

For Financial Call Center jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Financial Call Center jobs in Arizona look for?

The top searched job categories for Financial Call Center jobs in Arizona are:

What cities in Arizona are hiring for Financial Call Center jobs?

Cities in Arizona with the most Financial Call Center job openings:

Financial Call Center jobs near you
Infographic showing various Financial Call Center job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 2% Temporary, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $80,087 per year, or $38.5 per hour.

Operations Specialist II - Call Center

Aldridge Pite LLP

Mesa, AZ • On-site

$14.75 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Remote Work from Home!

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Purpose:

The customer service representative is responsible for answering inquiries and obtaining information for clients, customers, and interested parties. The representative will also serve as a contact for the customer service inbox for general inquires and assist with client system administrative activities. 


Specific Duties and Responsibilities:

  • Hours 11:30 to 8:00PM EST
  • Answer telephone, screen and direct calls 
  • Provide foreclosure related information to callers
  • Review and respond to client requests in a professional and timely manner
  • Reply or forward general customer service emails
  • Communicate with team members and clients regarding inquiries within the client systems
  • Create/Delete/Reset Client system logins
  • Extensive communication with clients and borrowers via phone

Basic Requirements:

  • Associated Degree Required, Bachelor’s Degree Preferred
  • Law firm or call center experience preferred
  • Must possess excellent ability to communicate with all clients 
  • Knowledge of computers and relevant software applications
  • Knowledge of customer service principles and practices 
  • Professional Personal Presentation
  • Overall positive attitude and willingness to adapt to change
  • Must possess the ability to demonstrate a sense of urgency in appropriate situations

General Competency Factors: 

  • Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
  • Must possess strong written and verbal communications skills.
  • Must provide excellent customer service to internal and external customers
  • Identifies and solves issues in a timely manner.
  • Must be a team player and willing to help others in their department whenever necessary.
  • Must be extremely organized and be able to multi-task.
  • Conscientious with respect to work completion, deadlines, time management and attendance.
  • Takes initiative in face of obstacles and identifies what needs to be done and takes action.
  • Demonstrates commitment to Firm’s vision, mission, and core values.
  • Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
  • Develops professional relationships and builds rapport with others.
  • Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including:  

  • Company Paid Life and Disability Insurance plans 
  • Medical, Dental and Vision Plans with Prescription coverage
  • 401K Retirement Savings Plan
  • Flexible scheduling (within reason, depending on position)
  • Generous PTO plan for all full-time employees
  • Full equipment station at no cost for remote employees, including dual monitors
  • Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
  • Wellness programs and employee discounts
  • Learning and development training opportunities for both personal and professional growth
  • And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.