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How much do financial aid office jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for financial aid office in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals working in a Financial Aid Office, and how can they be managed?

Professionals in a Financial Aid Office often encounter challenges such as navigating complex federal and institutional regulations, managing high volumes of student inquiries during peak times, and balancing accuracy with efficiency. These challenges can be managed by staying up-to-date with regulatory changes through ongoing training, utilizing technology to track and process applications, and fostering strong communication skills to assist students effectively. Collaborating closely with other departments, like admissions and student accounts, also helps streamline processes and provides better support to students.

What is the difference between Financial Aid Office vs Financial Aid Counselor?

AspectFinancial Aid OfficeFinancial Aid Counselor
Primary RoleAdministrative support, processing aid applications, managing student recordsProviding guidance, advising students on aid options, assisting with applications
Required CredentialsKnowledge of financial aid policies, administrative skillsKnowledge of financial aid programs, counseling skills, often a relevant degree
Work EnvironmentOffice setting within educational institutionsOffice and student-facing environment, often one-on-one interactions

The Financial Aid Office handles administrative tasks related to student aid, while Financial Aid Counselors focus on advising and supporting students through the aid process. Both roles are essential in the financial aid ecosystem but differ in responsibilities and daily activities.

What is a Financial Aid Office?

A Financial Aid Office is a department within a college or university that helps students access financial resources to pay for their education. This office assists students in applying for federal and state grants, scholarships, work-study programs, and student loans. Staff members provide guidance on the application process, eligibility requirements, and deadlines. The Financial Aid Office also helps students understand their financial aid packages and maintain their eligibility throughout their academic career.

What are the key skills and qualifications needed to thrive in a Financial Aid Office, and why are they important?

To thrive in a Financial Aid Office, you need a solid understanding of financial aid regulations, student eligibility criteria, and higher education administration, often backed by a bachelor's degree. Familiarity with financial aid management systems (such as Banner or PowerFAIDS), federal FAFSA processes, and compliance protocols is essential. Strong attention to detail, customer service orientation, and effective communication skills help staff assist students and manage sensitive information. These skills and qualities are important to ensure accurate processing of aid, regulatory compliance, and positive student outcomes.
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Financial Aid Office jobs near you
Financial Aid Counselor - Financial Aid Office

Financial Aid Counselor - Financial Aid Office

Ashland University

Ashland, OH • On-site

$33K - $44K/yr

Full-time

Posted 2 days ago

Ashland University rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

372nd of 537 rated colleges and universities

Job description

Position Details
Position Information
Position Title
Financial Aid Counselor - Financial Aid Office
Job Description
The main functions of the Financial Aid Office are to effectively and comprehensively assist students and parents through the financial aid process and efficiently manage federal, state, and institutional financial aid programs. The Financial Aid Counselor provides financial aid services to undergraduate and graduate students as well as correctional education students across the country. The Financial Aid Counselor will be responsible for, but not limited to, conducting student needs analysis and preparing financial aid packages, reviewing verifications, determining eligibility, resolving conflicting information, resolving over-awards, performing professional judgement regarding eligibility, and facilitating problem solving with students, families, and other Ashland University employees.
  • Conducts needs analysis in compliance with federal, state, and institutional regulations and policies to determine relative eligibility of each financial aid applicant.
  • Determines the types and amounts of financial aid to be awarded to the student through the packaging process according to federal, state, and institutional requirements.
  • Counsels current and prospective undergraduate/graduate students and their parents through the application process in regards to financial aid programs, personal financial planning, and money management. Responsible for a section of undergraduate and graduate students based on the alphabet.
  • Resolves conflicting information, SARC codes, and over-awards.
  • Utilizes professional judgement to adjust a student's eligibility based on documented mitigating circumstances in accordance with federal regulation.
  • Reviews completed verification for accuracy in compliance with federal regulations.
  • Completes return of Title IV Funds calculations.
  • Participates in the development of policies and procedures.
  • Participates in annual training and professional development.
  • Create, maintain, and present educational financial aid materials.
  • Complete other tasks as requested.

Required Qualifications
  • Bachelor of Science or Arts from an accredited four-year college or university.
  • Demonstrated experience in student financial aid, or a field directly related to financial aid counseling.
  • Proficient with the Microsoft Office Suite software.
  • Demonstrated knowledge, understanding, and research abilities regarding federal and state rules and regulations.
  • Excellent verbal and written communication, judgement, analytical, problem-solving, critical thinking and interpersonal skills.
  • Effective organization and planning abilities.
  • Ability to perform assigned tasks with increasing independence and an understanding of priorities and deadlines.
  • Ability to defuse difficult situations with other individuals.
  • Ability to prioritize and manage a significant caseload.
  • Ability to adhere to data confidentially regulations, such as FERPA, and adhere to data security policies.
  • Applicant must be currently authorized to work in the United States. Ashland University will not sponsor or take over sponsorship for an employment visa.

Preferred Qualifications
Physical Demands
  • This position operates in a professional office environment.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to; stand, walk, use hands and finger, and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
  • This is a full-time position, and hours of work and days are Monday through Friday. From time to time working hours may be modified and exceed the standard work week.
  • The position may require occasional travel.
  • This position description is intended to be a general overview of major responsibilities, duties and qualifications necessary to perform the job. Other responsibilities and duties may be assigned by the supervisor.

Anticipated Start Date of New Hire
06/01/2026
Anticipated Number of Hours Working per Week
40
Shift Required?
First
Job Duties
Posting Detail Information
Posting Number
S1085P
Number of Vacancies
1
Desired Start Date
06/01/2026
Job Open Date
Job Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link for Internal Postings
https://jobs.ashland.edu/postings/8363

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