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File Review Jobs in Colorado (NOW HIRING)

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Electronic file review for all dispatch personnel - quality assurance program. * Radio/Phone and Alarm reviews (daily) * Assist in ensuring staff is attaining the required goals for dispatch ...

RavenTek

Compliance Review Attorney

Denver, CO · On-site

$90K - $185K/yr

Compliance Review Attorney Department: Operations - Services Reports To: RavenTek Program Manager ... Maintain accurate case files, documentation, and supporting records within applicable systems.

HCA HealthOne

Credentialing Coordinator

Denver, CO · On-site

$21.93 - $32.88/hr

The Medical Staff Coordinator is accountable for complete file review for all credentialing instances from physicians and advanced practice professionals (APPs) that are released from the Credentials ...

Monroe Group

Regional Compliance Specialist

Denver, CO · On-site

$75K - $80K/yr

Coordinate all file reviews and audits to ensure compliance with regulatory agreements for each property * Ensuring that all tax credit project first year tenant files are 100% in compliance

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All JobsFile Review JobsFile Review Jobs in Colorado

File Review information

What are some common challenges faced by professionals in File Review roles, and how can they be managed?

One common challenge in File Review roles is maintaining accuracy and attention to detail while handling a high volume of documents within tight deadlines. Professionals often need to quickly identify discrepancies or missing information, which requires strong organizational skills and a systematic approach. Working closely with other departments, such as compliance or underwriting, is essential to resolve issues efficiently. Time management and regular communication with team members can help manage workload and ensure quality standards are consistently met.

What are the key skills and qualifications needed to thrive as a File Reviewer, and why are they important?

To excel as a File Reviewer, you need strong attention to detail, analytical skills, and a background in the relevant field (such as law, insurance, or healthcare). Familiarity with case management systems, document management software, and sometimes industry-specific certifications are commonly required. Excellent organizational skills, effective communication, and discretion in handling sensitive information set standout professionals apart. These competencies are crucial for ensuring accuracy, compliance, and efficient processing of critical documentation.

What are file review jobs?

File review jobs involve examining and assessing documents or files for accuracy, completeness, and compliance with relevant standards or regulations. Professionals in this role may work in industries such as law, insurance, healthcare, or finance, reviewing client records, applications, or case files. Their main responsibilities include identifying missing information, ensuring all documentation meets required guidelines, and preparing reports on their findings. Attention to detail and strong organizational skills are essential for success in file review positions.

What is the difference between File Review vs Document Reviewer?

AspectFile ReviewDocument Reviewer
Primary RoleAssessing and evaluating files for accuracy, completeness, and complianceExamining and verifying individual documents for correctness and adherence to standards
Required CredentialsTypically requires knowledge of industry standards, basic certifications, or trainingOften requires similar credentials, with emphasis on document-specific standards
Work EnvironmentOffice or remote, often in legal, financial, or healthcare sectorsOffice-based, in legal, insurance, or compliance industries
Employer UsageUsed by firms needing to verify file integrity and complianceUtilized by organizations reviewing individual documents for accuracy

File Review involves evaluating entire files for compliance and completeness, while Document Reviewer focuses on verifying individual documents. Both roles share similar credentials and work environments, but their scope differs—File Review is broader, whereas Document Review is more detailed on specific documents.

What are popular job titles related to File Review jobs in Colorado? For File Review jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching File Review jobs in Colorado look for? The top searched job categories for File Review jobs in Colorado are:
What cities in Colorado are hiring for File Review jobs? Cities in Colorado with the most File Review job openings:
File Review jobs near you
Infographic showing various File Review job openings in Colorado as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution.
Centralized Customer Support Specialist

Centralized Customer Support Specialist

UDR

Highlands Ranch, CO • On-site

Full-time

Posted 4 days ago

Job description

Centralized Customer Support Specialist
GENERAL SUMMARY OF DUTIES:
  • Responsible for serving as the primary point of phone contact for applicants throughout the application process, delivering prompt, high-quality customer service by answering inbound calls, resolving inquiries, and guiding applicants through file review, approval/denial, income and identity verification, and the steps leading to move-in.
  • Responsible for triaging and following up on applicant calls, partnering closely with the Centralized Application and Lease (CALS) team and onsite community management for cross collaboration, clear communication, and seamless support to future residents.

SUPERVISION RECEIVED: Reports directly to Manager - Centralized Compliance
ESSENTIAL FUNCTIONS:
  • Serve as the primary phone specialist for the centralized application team, handling a high volume of inbound and outbound applicant calls, promptly answering inquiries, triaging call reasons across each stage of the application process, and providing timely follow-up on missed and returned calls.
  • Ensures prompt phone call answering for applicant inquiries and works to maximize call answer rates and return rates on missed calls, with the goals of improving occupancy outcomes, enhancing operational efficiencies, and delivering outstanding customer service.
  • Adhere to UDR legal and audit requirements, federal, state, and local fair housing regulations regarding the application process, lease creation, collection of all resident documents and unit vacant days.
  • Responsible for answering customer phone calls, to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy.
  • Assists in the verification of Government issued photo IDs, parking/vehicles, pets, and other rentable items prior to generating the lease. Identifies opportunities to upsell rentable items to enhance the resident experience.
  • Guide applicants through income and identity verification steps, including third-party verification platforms (e.g., Plaid, Snappt), troubleshooting common submission issues and resolving verification-related inquiries to keep applications moving forward.
  • Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays applicable deposits. Prepare new residents file according to company requirements.
  • Provide superior customer service to external customers to ensure the experience is effortless and seamless.
  • Thoroughly complete and enter application information into Funnel. Maintain meticulous notes in Funnel.
  • Establish rapport and collaborate with the Centralized Sales as well as the onsite community management staff to create smooth transition during the online application, approval, lease signing, and hand off process.
  • Communicate and verify compliance with mandatory renters' insurance as per company policy (if applicable) and Rhino.
  • Partners with CALS teammates by owning the applicant phone queue and timely follow-ups, escalating and handing off file-specific matters to ensure a seamless workflow.
  • Actively monitors individual performance metrics using Power BI, including call volume, answer rates, return rates, and repeat-caller trends, to identify patterns and areas of improvement.
  • Monitors Customer Survey Ratings (NPS) related to applications and move-ins, utilizing feedback to identify opportunities for improving the customer experience and drive continuous service improvements.
  • Proposes and implements process enhancements to improve operational efficiency and elevate the customer experience.
  • Partners with Centralized Operations teams to deliver backup support, improving the handoff experience through transparent communication and collaboration.
  • Answer customer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
  • Research and prepare reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Department Manager.
  • Partner with internal UDR teams and departments to improve access to data, automations, reporting and technology that drives department support and decision-making.
  • This role may require domestic travel to visit UDR communities with overnight stays. The ability and willingness to travel are essential. During travel, associates may be on their feet for the majority of a day, touring UDR communities, interacting with on-site associates and leaders.
  • Identify strategic opportunities for department growth and innovation.
  • Perform other duties as assigned or as necessary.

PERFORMANCE REQUIREMENTS:
  • Knowledge of organizational policies and procedures.
  • Ability to apply policies and procedures to solve everyday issues. Knowledge of basic office practices and procedures.
  • Must know and follow the Fair Housing laws. Demonstrated skills with customer service.
  • Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of basic accounting/bookkeeping practices; office practices and procedures; filing and maintenance official records. Demonstrated knowledge of demographics surrounding assigned community.
  • Must be detail orientated. Possess high degree of time management skills. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Polished interpersonal skills. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.
  • Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word, and Excel).
  • Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Must have excellent organizational skills.
  • Ability to perform a variety of support assignments requiring some exercise of independent judgment.

TYPICAL WORKING CONDITIONS: Normal office environment. Potential weekend work and/or split schedule. Occasional travel to UDR communities.
EDUCATION AND EXPERIENCE:
  • Bachelor's Degree or equivalent combination of education and experience is required.
  • Minimum two years' experience in direct customer service and support required.
  • Minimum two years' property management/leasing experience preferred.
  • Must have and maintain a valid driver's license unless otherwise noted.

Hourly Range:
• $30.00/hr. - $31.25/hr., depends on experience
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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